Ratings based on 309 Verified Reviews

3.7 out of 5
71% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler from San Antonio

Really good!

Posted Oct 13, 2016 on Hotels
I usually stay downtown so I didn't expect much. The room was nice though and the beds rocked! The staff was awesome and the location is right off of 75 and the loop so everything in town was easily accessible. The doors in the room and bathroom didn't close but other that, it was nice. I would stay again!
Comment from Hotel Management
Dec 9, 2016 by General Manager, Hotel Management
I am very pleased to see that we passed your expectations! We did have the doors checked and fixed! We hope you will chose to stay with us again in the future! -Megan Odom Assistant General Manager
3 out of 5
by A verified traveler

Posted Oct 10, 2016 on Hotels
Comment from Hotel Management
Dec 9, 2016 by General Manager, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
4 out of 5
by A verified traveler

Convenient Location

Posted Oct 6, 2016 on Hotels
This was a one night stay for a business meeting the next day, location is ideal and price is great.
3 out of 5
by A verified traveler

Posted Sep 17, 2016
The door was super hard to open and right when you walk through the door, the room smelled awful. They ask way too much for one night.
Comment from Hotel Management
Dec 11, 2016 by Megan Odom, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
4 out of 5
by A verified traveler from Southern California

President of AMG Performance Products

Posted Sep 7, 2016 on Hotels
Front Desk was great! Helpful and nice. Great service.
Comment from Hotel Management
Dec 9, 2016 by General Manager, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 6, 2016
It was good Room and clean one,but Expensive per one night.
Comment from Hotel Management
Dec 11, 2016 by Megan Odom, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.
5 out of 5
by Yuanqing

Posted Aug 26, 2016 on Hotels
Comment from Hotel Management
Dec 9, 2016 by General Manager, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
1 out of 5
by A verified traveler

Posted Aug 3, 2016
Spent 2 nights. Staff never came to clean the room. Take out trash or replenish towels. I had to go ask for this to happen and it still didn't. Lady at the desk gave me some towels and trash sacks. Told me to take trash down to the laundry room. Which I didn't. I just let it stack up and spill onto the floor.
Comment from Hotel Management
Dec 9, 2016 by Megan Odom, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
4 out of 5
by Kellie from Little Rock

Posted May 20, 2016 on Hotels
Was there for a bachelorette weekend and we enjoyed everything about the hotel. it was close to all the venues and the staff was great and my bed was very comfortable.
Comment from Hotel Management
Dec 9, 2016 by General Manager, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Feb 13, 2016 on Hotels