Ratings based on 348 Verified Reviews

4.3 out of 5
88% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from Reno, NV

It's the little things

Posted Feb 15, 2017
Pros: Clean, easy parking
Cons: Maintenance on hotel equipment
So, according to what I see, it's a relatively new building. Remember that for the rest. It has what might be the slowest elevator west of the Mississippi (for only four floors) and no visible stairs. The elevator twangs every time you pass the second floor, sounds like something's giving way. Many of the light fixtures in the walls were crooked. The door to my room wasn't hung right, so you have to pull it hard when unlocking so that the sensor engages. Opening the room the whole week gave a blast of humidity, despite having A/C running - the A/C which made the sound of a dying cat whenever it cycled down. The transition tile into the bathroom was loose, so it rocked (and not in a good way). The Wi-Fi was horrible, and kept dying on me. Breakfast was...ok. Not a fan of the egg and american "cheese" "omelet", but the waffles were good, the cereals and cold breakfast foods were good. The coffee, on the other hand, was undrinkable, even with cream and sugar. With all that said, the room was clean, the bed was moderately comfortable, and it was spacious. So, as a basic motel room, it was great...but not something that I would ever call a "suite"
Comment from Hotel Management
Feb 17, 2017 by Curtis, Hotel Management
Thank you for your feedback Bob. We are always looking for ways to improve our hotel, even in minor ways, so that we can continue to provide our guests with a clean and comfortable stay. We will be looking into the maintenance issues you mentioned to fix what needs to be fixed, so for that I want to thank you again for bringing that to our attention. I hope you will continue to choose Choice hotels in the future and that we will see you again.
5 out of 5
Recommended
for Everyone
by A verified traveler from California

Nice hotel near work

Posted Feb 8, 2017
Pros: Convenient, nice, friendly
Location: Gas station, restaurants, freeway nearby.
Near work ... easy access on George Bush Hwy ... plenty of restaurants, gas station, parking.
Comment from Hotel Management
Feb 11, 2017 by Curtis, Hotel Management
Thank you for taking the time to let us know about your stay with us. I'm glad you enjoyed our facilities and we hope to see you again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from Colorado

Great Value Stay

Posted Jan 30, 2017
I am regularly up in Plano on business and find this hotel to be a perfect fit for the location and amenities I need during the week.
Comment from Hotel Management
Jan 31, 2017 by Curtis, Hotel Management
We are glad to see you appreciate our facilities We hope to see you again in the near future!
4 out of 5
Recommended
for Everyone
by A verified traveler from silverhill, al

Convenient to our Conference

Posted Jan 27, 2017
Hotel was great! Easy access to our Convention and local restaurants. But the hotel needs to pay more attention to details. The room was showing signs of wear and tear, but overall, it wasn't bad enough to give the whole hotel a poor rating. We enjoyed our stay.
Comment from Hotel Management
Jan 31, 2017 by Curtis, Hotel Management
Thank you for taking the time to let us know about your stay with us. We are always glad to receive feedback so that we can continue to maintain and improve our hotel. We hope to see you again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 27, 2017
Overall great experience. Lots of choices for breakfast!
Comment from Hotel Management
Jan 31, 2017 by Curtis, Hotel Management
It is always a pleasure to know when our guests enjoy their time with us. I hope it left enough of an impression that we see you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Home away from home

Posted Dec 31, 2016
Needed a nice convenient hotel near to my home to accommodate out-of-town family. What a wonderful place to stay. It was perfect. Clean rooms, nice staff. Loved the indoor pool and spa. Will always keep you in mind even for a staycation.
Comment from Hotel Management
Dec 31, 2016 by Curtis, Hotel Management
Dear Guest, I cannot express how pleased I am to know you took the time out of your day to leave such a glowing review. It is our goal to provide each guest with a clean and comfortable stay, so we are always happy to know when those expectations are met. Thank you once again and we hope to see you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Nice hotel, close to shopping and good eats

Posted Dec 2, 2016
A friend and I stayed here on a girls' shopping trip to the Dallas area. It's a very nice hotel. The beds were comfortable, and the hotel was nice. The check-in was easy, and the staff was courteous.
Comment from Hotel Management
Dec 5, 2016 by Curtis, Hotel Management
Thank you for taking the time to let us know about your stay with us. I cannot say how pleased I am to know you enjoyed your time at our hotel, and I hope that you will come to visit us again soon!
5 out of 5
by A verified traveler

Great place to stay

Posted Nov 28, 2016 on Hotels
We were very comfortable, we are very glad staying at comfort suites. We will use it again.
Comment from Hotel Management
Dec 6, 2016 by General Manager, Hotel Management
Thank you for taking the time to let us know about your stay with us. I am pleased to know that you enjoyed your visit and we hope to see you again soon!
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Nov 27, 2016 on Hotels
4 out of 5
by A verified traveler

Comfort Inn & Suites - Plano

Posted Nov 27, 2016 on Hotels
Stayed here for three nights to tour Northern Dallas area. Easy to get to, easy to travel to other locations for sightseeing/touring. Not far from airport or Downtown Dallas.