Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Reviews of Comfort Suites Plano - Dallas North

2.5 out of 5
Comfort Suites Plano - Dallas North
2301 E Pres George Bush Hwy, Plano, TX

Reviews

8.0

Very Good

Rating 10 - Excellent. 432 out of 1002 reviews" "
Rating 8 - Good. 287 out of 1002 reviews" "
Rating 6 - Okay. 127 out of 1002 reviews" "
Rating 4 - Poor. 87 out of 1002 reviews" "
Rating 2 - Terrible. 69 out of 1002 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Minnie

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was comforting met a few good people around the pool area everything was good
Stayed 2 nights in Apr 2024
Response from Manager on Apr 17, 2024
Hello Minnie,We're thrilled to hear that you enjoyed the pool area and met some nice people during your stay. Our team is dedicated to creating a welcoming environment for all our guests to enjoy their time with us. Should you have any other feedback or suggestions, feel free to reach out to us. We look forward to welcoming you back in the future.

10/10 Excellent

Bobby

Stayed 1 night in Mar 2024
Response from Manager on Apr 5, 2024
Hello Bobby,We're thrilled to hear you had a wonderful stay with us! If you have any further comments or suggestions, please don't hesitate to reach out to us. We look forward to welcoming you back soon!

10/10 Excellent

james

Stayed 3 nights in Mar 2024
Response from Manager on Apr 19, 2024
Hello james,Thank you for choosing our hotel for your recent stay. We look forward to welcoming you back in the future!

10/10 Excellent

debbie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Needed more parking
Stayed 1 night in Mar 2024
Response from Manager on Mar 22, 2024
Hello debbie,We appreciate your feedback regarding our parking availability and will share this with our management team for future consideration. Thank you for choosing to stay with us, and we hope you had an otherwise enjoyable experience during your visit.

4/10 Poor

Faith

Liked: Cleanliness
Disliked: Property conditions & facilities
Response from Manager on Mar 17, 2024
Hello Faith,We value your opinion and would appreciate the opportunity to address any concerns you may have had during your stay. Please reach out to us directly so we can further discuss your experience and ensure your future visits are more enjoyable.

8/10 Good

John Stephen

What you would expect for $89 per nite. No room cleaning last 3 days there, but front desk staff very friendly and helpful.
Stayed 5 nights in Mar 2024
Response from Manager on Mar 14, 2024
Hello John Stephen,We appreciate your kind words about our front desk staff and apologize for any inconvenience caused by the cleaning services. Your feedback helps us improve, and we recommend contacting management directly to discuss your experience in more detail. Thank you for choosing to stay with us.

10/10 Excellent

Dena

Liked: Property conditions & facilities
very convenient
Stayed 5 nights in Mar 2024
Response from Manager on Mar 9, 2024
Hello Dena,We are glad to hear that you found our location convenient during your stay. If there is anything else we can assist you with, please don't hesitate to reach out to us directly.

10/10 Excellent

Lorianna

Stayed 1 night in Feb 2024
Response from Manager on Mar 27, 2024
Hello Lorianna,We are thrilled to hear you had a wonderful experience at our hotel! If you ever choose to stay with us again, we look forward to welcoming you back.

10/10 Excellent

Aisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I felt comfortable
Stayed 1 night in Mar 2024
Response from Manager on Mar 7, 2024
Hello Aisha,We are delighted to hear that you felt comfortable during your stay with us. Your comfort is our top priority, and we strive to provide a relaxing experience for all our guests. Should you have any feedback or suggestions for improvement, please feel free to contact management directly. We are always open for feedback to be able to provide our guest the most comfortable stay possible.

10/10 Excellent

Kiazmyn

Stayed 2 nights in Mar 2024
Response from Manager on Mar 27, 2024
Hello Kiazmyn,Thank you for choosing to stay with us! We are thrilled to hear you had a wonderful experience at our hotel. We hope to welcome you back again soon for another fantastic stay!

10/10 Excellent

Sasikala

Stayed 2 nights in Feb 2024
Response from Manager on Mar 27, 2024
Hello Sasikala,We are thrilled to hear that you enjoyed your stay with us! Please feel free to reach out if you have any further comments or suggestions. We hope to welcome you back soon!

10/10 Excellent

Antonio, SAN ANTONIO

Liked: Cleanliness, staff & service, property conditions & facilities
Good location and reasonable price. The hotel is clean and staff is very professional
Stayed 1 night in Mar 2024
Response from Manager on Mar 3, 2024
Hello Antonio,We are pleased to hear you enjoyed our convenient location, the cleanliness of our hotel, and the professionalism of our staff. We appreciate your positive feedback and hope to welcome you back in the future.

6/10 Okay

Diana

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
When I was staying there apparently the lady was new and we had to wait a long time to be checked in, because there was nobody else to help her.
Stayed 2 nights in Dec 2023
Response from Manager on Mar 2, 2024
Hello Diana, Thank you for sharing your experience with us. Your feedback is valuable, and we will address it with our team to ensure smoother check-in processes in the future. We apologize for any inconvenience caused during your stay.

10/10 Excellent

Savannah

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Manager on Feb 9, 2024
Hello Savannah,We're delighted to hear that you had a fantastic stay with us! It was a pleasure to have you as our guest, and we appreciate you taking the time to share your experience. If you have any further feedback or if there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to reach out to us. We hope to welcome you back soon!

2/10 Terrible

Labrenton

Disliked: Cleanliness, staff & service, property conditions & facilities
Absolutely a disgrace
Stayed 1 night in Jan 2024
Response from Manager on Feb 2, 2024
Hello Labrenton,We regret to hear that you found your experience with us to be a disgrace. We appreciate your feedback and would welcome the opportunity to address any specific issues you may have encountered during your stay.

4/10 Poor

Benjamin

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I turned the bathroom light on, and there was a roach crawling across the floor
Stayed 1 night in Jan 2024
Response from Manager on Jan 27, 2024
Hello Benjamin,Thank you for bringing this to our attention. We sincerely apologize for any inconvenience caused during your stay. It's essential to address these matters promptly, so we have forwarded your feedback to our pest control team for immediate action. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable experience in the future.

10/10 Excellent

Dameyone

Stayed 7 nights in Jan 2024
Response from Manager on Mar 22, 2024
Hello Dameyone,We're thrilled to hear you had a wonderful stay with us! We appreciate your kind words and hope to welcome you back soon for another fantastic experience!

6/10 Okay

Yongwon

Business traveler, Traveled with family
Liked: Staff & service
It was one of the cheapest, so you get what you pay for, There is only one elevator, which is quite odd for this size of hotel building, and so long waiting time. The elevator can be cleaned much better. Again, generally OK. Breakfast is ok.
Response from Manager on Jan 23, 2024
Hello Yongwon, Thank you for taking the time to share your feedback with us. We apologize for any inconvenience you experienced due to the elevator waiting time and cleanliness. We appreciate your understanding that our rates reflect the value we offer. We're glad to hear that you found our breakfast satisfactory. We hope to have the opportunity to welcome you back again in the future.

10/10 Excellent

Felicia, Dallas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff & great location.
Stayed 2 nights in Jan 2024
Response from Manager on Jan 25, 2024
Hello Felicia,Thank you for your kind words about our staff and location. We pride ourselves on providing excellent service and ensuring our guests have a convenient location to explore. We appreciate your feedback and hope to welcome you back soon for another wonderful experience.

10/10 Excellent

Yenzi V

Liked: Amenities
Stayed 1 night in Jan 2024
Response from Manager on Jan 17, 2024
Hello Yenzi V,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a wonderful experience with us. If there is anything else we can do to make your future stays even more enjoyable, please do not hesitate to let us know. We look forward to welcoming you back soon!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant staff, clean and inexpensive..
Stayed 4 nights in Jan 2024
Response from Manager on Jan 10, 2024
Hello Michael,Thank you for sharing your positive experience with our pleasant staff and clean facilities. We strive to ensure our guests feel comfortable and that their stay is affordable. We hope to welcome you back in the future for another enjoyable visit.

10/10 Excellent

Alta

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family trip
Check in was easy and the front desk was friendly. The rooms were clean. I had 2 different rooms and both were clean.
Stayed 1 night in Jan 2024
Response from Manager on Jan 10, 2024
Hello Alta,Thank you for your feedback! We are glad to hear that our front desk staff provided a smooth check-in experience and that you found the rooms to be clean. We appreciate your positive comments and hope to welcome you back in the future.

8/10 Good

shanell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Manager on Jan 9, 2024
Hello shanell,We appreciate you choosing our hotel for your stay. If you have any feedback or concerns about your experience, please reach out to us directly so we can address them appropriately.

8/10 Good

ERNESTO R.

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Manager on Jan 9, 2024
Hello ERNESTO R.,Thank you for choosing our hotel for your stay. We're thrilled to hear that you had a pleasant experience during your visit. We appreciate your support and hope to welcome you back in the future.

6/10 Okay

Joseph

Small room
Stayed 1 night in Dec 2023
Response from Manager on Jan 9, 2024
Hello Joseph,Thank you for your feedback. We apologize if the size of the room did not meet your expectations. We understand that comfort is important and we strive to provide a pleasant stay for all our guests. We appreciate your input and will take it into consideration for future improvements. Should you have any further concerns or need assistance, please do not hesitate to contact our management.

6/10 Okay

Marion

Stayed 5 nights in Dec 2023
Response from Manager on Jan 20, 2024
Hello Marion, We appreciate you taking the time to share your experience with us. We would love to hear more about your stay with us so that we can address any areas in need of improvement. Please reach out to us directly so that we can ensure a pleasant future visit. We hope to welcome you back soon.

10/10 Excellent

Shaunelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that they had a mini market with lots of options.
Stayed 1 night in Dec 2023
Response from Manager on Dec 30, 2023
Hello Shaunelle,Thank you for taking the time to share your positive feedback about our mini market. We strive to provide a wide variety of options for our guests' convenience. We appreciate your kind words and hope to welcome you back in the future for another great stay.

10/10 Excellent

Renae

Liked: Cleanliness, staff & service, room comfort
Hotel was very nice. Indoor pool and jacuzzi. The staff was really nice.
Stayed 2 nights in Dec 2023
Response from Manager on Dec 30, 2023
Hello Renae,Thank you for choosing our hotel for your stay and for taking the time to share your positive experience with us. We are thrilled to hear that you enjoyed our indoor pool and jacuzzi. Our staff takes pride in providing exceptional service, and we're glad they made a positive impression on you. We appreciate your kind words and hope to welcome you back in the future for another memorable stay.

10/10 Excellent

Chelse

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 5 nights in Dec 2023
Response from Manager on Dec 29, 2023
Hello Chelse,Thank you for acknowledging our friendly staff. We take great pride in ensuring our team provides exceptional service to all of our guests. Your positive feedback is greatly appreciated and we hope to have the opportunity to welcome you back in the future.

8/10 Good

Brittany

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly Staff - Indoor Pool was Closed
The staff was amazing. The woman at the front desk was so friendly and helpful. The breakfast included was good, better than most hotel breakfasts. We booked this hotel partly because it has an indoor pool. Unfortunately, it was closed so we didn't get a chance to enjoy it. I wish hotels would specify if their pools are closed, especially indoor pools. You can assume outdoor pools will be closed in the winter months, but indoor pools should be open all year, unless there is a problem. This isn't the first time we've booked a hotel with an indoor pool and it was closed. The only other complaint I have is the bed. It was comfortable, once you got in it, but it was so high off the ground I had to use the HVAC unit as leverage to push myself up onto the bed. Other than that, our room was nice, with a living room area with a couch and desk. Also, the tv, which was a decent size tv, had a weird distortion effect on the right side of the picture and line along the lower third. This wasn't a big deal, as we didn't watch much tv, just kept it on for our dog to have noise while we were out of the room.
Living Area
Bathroom sink
Standard Bathroom
TV distortion
Stayed 2 nights in Dec 2023
Response from Manager on Dec 29, 2023
Hello Brittany,Thank you for your feedback. We truly appreciate your kind words about our friendly and helpful staff, as well as our breakfast. We apologize for any inconvenience caused by the closure of the indoor pool. We understand your frustration and will take your suggestion into consideration. Regarding the height of the bed, we apologize for any difficulties you experienced. We appreciate your comments about the room amenities and the TV, and we will look into addressing these issues.

4/10 Poor

Shellye

Traveled with family
Disliked: Staff & service, property conditions & facilities
The floor joist in our ceiling and the floor up above us constantly squeaked when any moved. The traffic noise off George Bush was really loud. Shower curtain was ripped and wouldn't stay closed.
Stayed 1 night in Dec 2023
Response from Manager on Dec 24, 2023
Hello Shellye,Thank you for sharing your experience during your recent stay with us. We appreciate your feedback regarding the noise levels and maintenance issues you encountered. We apologize for any inconvenience caused and assure you that we will address these concerns with our team. We value your input and strive to enhance our guests' comfort.

10/10 Excellent

Khanh

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Khanh Dao
Very quite place, clean
Stayed 2 nights in Dec 2023
Response from Manager on Dec 23, 2023
Hello Khanh,Thank you for your feedback! We're glad you enjoyed the peace and cleanliness during your stay. We strive to provide a serene environment for all our guests. If you have any further comments or suggestions, please feel free to reach out to us directly.

10/10 Excellent

Umedjon

Stayed 1 night in Dec 2023
Response from Manager on Dec 24, 2023
Hello Umedjon,We appreciate the time you took to rate our hotel and we are thrilled to hear that you had a wonderful stay with us. Should you have any further feedback or if there is anything else we can assist you with, please don't hesitate to reach out to us directly. We hope to have the opportunity to welcome you back in the future.

4/10 Poor

James

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 7 nights in Dec 2023
Response from Manager on Dec 22, 2023
Hello James, We're sorry to hear that you had a less than satisfactory experience during your stay at our hotel. We encourage you to reach out to us directly with any specific feedback or concerns you may have had, as we always strive to improve our services. We appreciate your understanding and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Devita

Great stay
I enjoyed my stay. The staff was very friendly and it smelled so good in the lobby area. Only thing I didn’t like was the toilet was too low.. other than that I love the stay.
Stayed 2 nights in Dec 2023
Response from Manager on Dec 22, 2023
Hello Devita,Thank you for your positive feedback regarding our friendly staff and pleasant lobby scent! We appreciate your review and value your opinion. We apologize if the height of the toilet was not ideal for your comfort. We strive to provide a positive experience for all guests and will take your comments into consideration for future improvements.

10/10 Excellent

Tyler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with a great pool!
Stayed 1 night in Dec 2023
Response from Manager on Dec 16, 2023
Hello Tyler,Thank you for your kind words about our hotel and pool! We're delighted to hear that you enjoyed your stay with us. We strive to provide excellent services and amenities to our guests, and it's always rewarding to receive positive feedback. We hope to have the opportunity to welcome you back in the future for another enjoyable visit.

10/10 Excellent

Jose, Coppell

Liked: Cleanliness, staff & service, property conditions & facilities
Good overall stay
Stayed 1 night in Dec 2023
Response from Manager on Dec 30, 2023
Hello Jose,Thank you for choosing our hotel for your recent stay. We appreciate your positive feedback and are glad to hear that you had a good overall experience. If there's anything specific you would like to commend or mention in your review, please let us know. We value your feedback and hope to welcome you back in the future.

8/10 Good

Amanuel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Manager on Dec 15, 2023
Hello Amanuel, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
hallway lobby and room smell like wet dirty carpet. room had mold and bathroom they tried to paint over it.
Stayed 3 nights in Dec 2023
Response from Manager on Dec 14, 2023
Dear Guest, We apologize for any inconvenience you experienced during your stay. Our team takes guest feedback seriously and we have notified the appropriate departments to address the issues raised. We strive to provide a comfortable and clean environment for all our guests. We appreciate your feedback and will use it to improve the quality of our accommodations.

8/10 Good

jayce

Liked: Cleanliness
Stayed 2 nights in Dec 2023
Response from Manager on Dec 13, 2023
Hello jayce, We appreciate you choosing our hotel for your stay. We value your experience and would love to hear any feedback you may have. Please reach out to us directly so we can address any areas of concern. We look forward to the opportunity to exceed your expectations in the future.

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always a restful stay
Most comfortable beds, great hot breakfast, pleasant staff.
Stayed 2 nights in Dec 2023
Response from Manager on Dec 9, 2023
Hello Kimberly,Thank you for taking the time to share your positive feedback with us! We're delighted to hear that you found our beds comfortable, enjoyed our hot breakfast, and encountered pleasant staff during your stay. It's wonderful to know that these aspects of your visit met your expectations. We appreciate your kind words and would love to have you back in the future.

10/10 Excellent

Kun

Stayed 2 nights in Dec 2023
Response from Manager on Dec 28, 2023
Hello Kun,We are delighted to hear that you had a wonderful experience during your recent stay at our hotel. It was a pleasure having you as our guest. We appreciate your positive rating and hope to welcome you back for another exceptional stay in the future.

10/10 Excellent

Shemickco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 5 nights in Nov 2023
Response from Manager on Dec 8, 2023
Hello Shemickco,Thank you for choosing us. Our goal is to exceed our guests’ expectations, so I regret that your visit was just okay. We appreciate the feedback and hope to host you again.

8/10 Good

Mary

Traveled with family
Great customer service
Ricky was awesome He has great customer service..The bedroom microwave was not good it burn our popcorn.No liner on shower.the workers were friendly.Area for pet ppl should pick up after their dogs.Overall place was good.
Stayed 7 nights in Nov 2023
Response from Manager on Dec 8, 2023
Hello Mary,Thank you for taking the time to share your feedback with us. We are thrilled to hear that Ricky provided you with excellent customer service during your stay. We appreciate you bringing the issues you experienced with the microwave and shower to our attention, although we apologize for any inconvenience caused. Our team will ensure that these matters are looked into. We kindly request all pet owners to responsibly clean up after their pets. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Kimberly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very comfortable place to stay
This hotel has comfortable beds, hot breakfast, big TV, hot tub, and exercise room. It's a very comfortable place to stay. A good central location. The people at the front desk were very nice.
Stayed 3 nights in Nov 2023
Response from Manager on Dec 5, 2023
Hello Kimberly,Thank you for choosing our hotel and for taking the time to share your positive experience. We are delighted to hear that you enjoyed our comfortable beds, hot breakfast, amenities, and central location. Our team at the front desk is dedicated to providing exceptional service. We hope to welcome you back soon for another comfortable stay.

10/10 Excellent

ANGELA

Stayed 1 night in Nov 2023
Response from Manager on Dec 17, 2023
Hello ANGELA,We are thrilled to hear that you had a fantastic stay at our hotel! We appreciate your positive rating and are delighted that we were able to provide you with an enjoyable experience. If you have any further comments or suggestions, please don't hesitate to reach out to us directly. We look forward to welcoming you back in the future for another outstanding stay!

6/10 Okay

Jose j

Stayed 1 night in Nov 2023
Response from Manager on Nov 29, 2023
Hello Jose j,We appreciate you taking the time to rate your recent stay with us. If you have any specific feedback or concerns, please feel free to reach out to our hotel directly. We value our guests' experiences and would love the opportunity to address any issues you may have encountered.

8/10 Good

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall OKAY
Check in/out was quick. The room was clean and larger than expected. Two complaints: the room had a strange smell that hit us as we walked in. I don’t know what it was. And the air conditioner was so loud when on. When it was on the room temp was good, almost as soon as it shut off the room got hot.
Stayed 1 night in Nov 2023
Response from Manager on Nov 16, 2023
Hello Tammy,Thank you for choosing our hotel for your stay and for taking the time to leave a review. We're glad to hear that you found the check-in/out process efficient and that the room exceeded your expectations in terms of cleanliness and size. We apologize for any inconvenience caused by the strange smell upon entering the room and the noise from the air conditioner. Your feedback is important to us and we will address these concerns with the appropriate teams. We appreciate your feedback and hope to welcome you back in the future for a better experience.

10/10 Excellent

Gunita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Manager on Nov 9, 2023
Hello Gunita,Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

10/10 Excellent

luz

Stayed 5 nights in Oct 2023
Response from Manager on Nov 28, 2023
Hello luz,Thank you for choosing our hotel for your recent stay! We're thrilled to hear that you had a wonderful experience with us. We strive to provide exceptional service and a comfortable stay for all our guests. If you have any further comments or suggestions, please don't hesitate to reach out to us. We look forward to welcoming you back in the future!