Ratings based on 212 Verified Reviews

4.3 out of 5
84% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
by Carla

Canceled reservation and no warning

Posted May 11, 2017 on Hotels
My husband and I drove six hours just to discover that our reservation had been canceled, even though I received a reminder email the day before, and did not and still have not received a cancelation via email. The clerk had to print off the cancelation notice and told me he knew who canceled it and would get the manager to call me. Still waiting on that call. He assured me that they had lots of rooms so to not panic.. He then offered me the manager's rate which of course was higher than the rate from my canceled reservation. I went on line to make another reservation for a cheaper rate. The clerk was very friendly and helped as much as he could. This was not a great start to my anniversary weekend. Thankfully this was the only thing that happened and the stay was very nice. The rooms were very clean and the bed very very comfortable. Our stay in Dallas was wonderful.
4 out of 5
by Kevin

This traveler left a rating score only Posted May 1, 2017 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 29, 2017
A but overpriced for what I got. The room I reserved is not the room I got.
4 out of 5
by Markus

This traveler left a rating score only Posted Apr 24, 2017 on Hotels
4 out of 5
by ShaKendra

This traveler left a rating score only Posted Apr 21, 2017 on Hotels
5 out of 5
by Sheila

Friendly and clean

Posted Apr 20, 2017 on Hotels
Nice area close to the arts district.
3 out of 5
by Alfredo

This traveler left a rating score only Posted Apr 13, 2017 on Hotels
5 out of 5
by Judith B.

This traveler left a rating score only Posted Apr 11, 2017 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveler from dallas, texas

Clean hotel, friendly staff. Good Breakfast

Posted Apr 6, 2017
Overall, given the price, I am satisfied with the hotel. Although checkout at 11am is a little early for me.
5 out of 5
by Anna

Conveniently located hotel

Posted Apr 3, 2017 on Hotels
We came in for a daytrip to Dallas. The hotel is not too far from the places we wanted to visit. It was easy to find. It was next door to gas and food. A very conveniently located hotel.
Comment from Hotel Management
Apr 19, 2017 by Hotel Manager, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we are glad our location was in proximity to the activities you had plan. We hope to see you again soon! Sincerely, Johnae Luter Front Desk Supervisor Comfort Suites West Dallas 2142670100