Ratings based on 212 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
Canceled reservation and no warningPosted May 11, 2017 on Hotels
My husband and I drove six hours just to discover that our reservation had been canceled, even though I received a reminder email the day before, and did not and still have not received a cancelation via email. The clerk had to print off the cancelation notice and told me he knew who canceled it and would get the manager to call me. Still waiting on that call. He assured me that they had lots of rooms so to not panic.. He then offered me the manager's rate which of course was higher than the rate from my canceled reservation. I went on line to make another reservation for a cheaper rate. The clerk was very friendly and helped as much as he could. This was not a great start to my anniversary weekend. Thankfully this was the only thing that happened and the stay was very nice. The rooms were very clean and the bed very very comfortable. Our stay in Dallas was wonderful.
Posted May 1, 2017 on Hotels
for Everyoneby A verified traveler
Posted Apr 29, 2017
A but overpriced for what I got. The room I reserved is not the room I got.
Posted Apr 24, 2017 on Hotels
Posted Apr 21, 2017 on Hotels
Friendly and cleanPosted Apr 20, 2017 on Hotels
Nice area close to the arts district.
Posted Apr 13, 2017 on Hotels
by Judith B.
Posted Apr 11, 2017 on Hotels
for Everyoneby A verified traveler from dallas, texas
Clean hotel, friendly staff. Good BreakfastPosted Apr 6, 2017
Overall, given the price, I am satisfied with the hotel. Although checkout at 11am is a little early for me.
Conveniently located hotelPosted Apr 3, 2017 on Hotels
We came in for a daytrip to Dallas. The hotel is not too far from the places we wanted to visit. It was easy to find. It was next door to gas and food. A very conveniently located hotel.
Comment from Hotel Management
Apr 19, 2017 by Hotel Manager, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we are glad our location was in proximity to the activities you had plan. We hope to see you again soon! Sincerely, Johnae Luter Front Desk Supervisor Comfort Suites West Dallas 2142670100