Posted Feb 26, 2017
Breakfast was mediocre as expected but the staff in the breakfast area was great unlike the rest of the staff including maid service; this helped the ranking of staff somewhat. The facilities were very disappointing, the room was not up to par, there was used tissue at the foot of the bed, the bath tub was peeling, mildew in the shower, and 2 nights we received stained and/or dirty washcloths; and 1 night they did not clean our room but when asked for maid service upon our return we were instructed to empty our own trash and leave it outside, and the maid came and replenished towels and put a garbage bag in one of the garbage cans, that's it. I have to admit this was the worst hotel experience I'd ever had, but I tried to rate as fairly as possible.
Comment from Hotel Management
Feb 28, 2017 by GM, Hotel Management
Thank you for reaching out and writing your review. We are sorry you were not satisfied with the accommodations of your room. We will review the conditions of your room with our housekeeping staff to ensure all guest rooms are up to Country Inns & Suites by Carlson standards.