Have stayed here annually 4 years running. Each year I feel like the quality deteriorates. This year was the first year I felt the staff was rude. Our room needed updating, especially the area outside our patio door. For the first time, I will be looking for alternative accommodations on our next visit to Arlington.
Comment from Hotel Management
Dec 2, 2016 by General Manager, Hotel Management
I hope that you can accept my deepest apologies for my team's poor customer service. I have shared your comments with the team to ensure this was a one time instance as you have not experienced this before. I regret to hear you consider looking for other accommodations, but I do hope you reconsider. We value your feedback and your business.