Wild goose chase for room, overcharged twice
Posted Feb 22, 2017
We were told there would be a $70 deposit placed on my card that would be refunded after our stay. Not only did the $70 go through, but they charged an additional $67 to my card. We literally dropped off our bags and left to visit friends. We stayed there to sleep and didn't even use the shower or toiletries, so there is absolutely NO reason for any portion of a deposit to be forfeited. I called the hotel manager today and left a voice message and will continue to call until this is rectified.
My two young daughters and I arrived at the hotel at 4pm. We were told we were in 335, and the gentleman said "it's that way" and pointed us behind the register. So we took off down the hallway, up the elevator (very old, smelly and slow with gum stuck on the wall) to the 3rd floor. The sign said rooms up to 333, but since the front desk told us it was this way we thought maybe there was another corridor. Nope. I went back up the hallway, down the elevator (with all our stuff and 2 small children) to the lobby where I went back to the front desk to ask if he had written down the wrong room number. "No, my bad. It's that way."
The girls and I trekked across to the other side, up the elevator and all the way to the end to 335 where the room keys did NOT work. I tried 20x per key. Fast, slow, nothing worked. Back down the hallway, down the elevator and around to the front desk AGAIN where he made us 2 new keys. Those worked.
The room was hot and the bed was uncomfortable. Won't return