Ratings based on 493 Verified Reviews

4.3 out of 5
85% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Business Travelers
by A verified traveler

fairly priced hotel for business

Posted Jun 8, 2017
Great location to get to and from my client meetings in Plano. Close to freeways.
2 out of 5
by Courtyard by Mariot from plano legacy

Live and Learn

Posted Mar 6, 2017 on Hotels
The woman working was lacking customer service skills and friendliness the two staff members that were working the following morning were very pleasant
5 out of 5
by michael from Plano-legacy

Posted Mar 6, 2017 on Hotels
very nice and comfortable
5 out of 5
by Norman

This traveler left a rating score only Posted Feb 19, 2017 on Hotels
4 out of 5
by William

This traveler left a rating score only Posted Feb 15, 2017 on Hotels
2 out of 5
by Robert

Dissapointed

Posted Feb 15, 2017 on Hotels
I love Courtyard Marriotts and use them often, but this property was so run down and shabby. Really needs an upgrade and some work. Rooms were like a hospital room. Noisy and stark rooms. Strangely organized and not really functional for a business need. Amenities were from the 1980s. Restaurant closed at 9:30AM so could not get a late breakfast, coffee maker was empty of coffee and they could not figure out how to make it and had to call someone - I just left. Staff was very nice and pleasant but did not seem to really understand the business pace and service needed. This would have been unacceptable at half the price. Everyone at that property needs to go visit their neighbor, Aloft, and see how it is done now and what is expected. Very sad to see this and experience it.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel for the price

Posted Jan 20, 2017
Inexpense, clean, friendly staff. Definitely worth the price.
5 out of 5
by Harry

close to all

Posted Jan 10, 2017 on Hotels
came down to see JMU championship game
3 out of 5
Recommended
for Other
by A verified traveler

Over priced.

Posted Jan 9, 2017
Pros: Friendly staff.
The staff came to help a customer with something in their room about midnight. The customer was very loud and the staff lady said she would be back and let the door slam. She knocked softly and came back and went in the room and let the door slam. Then when she left she let the door slam again. My complaint is that as staff she should have been aware of the slamming door at MIDNIGHT. Also, I was amazed that a woman staff would go in a room by herself at midnight. That seems unsafe, that is why I kept looking out the peep hole to make sure she got out.
5 out of 5
by Gregg

This traveler left a rating score only Posted Jan 9, 2017 on Hotels