Property amenity
Check availability

Reviews of Courtyard by Marriott Dallas-Fort Worth/Bedford

3 out of 5
Courtyard by Marriott Dallas-Fort Worth/Bedford
2201 Airport Fwy, Bedford, TX

Reviews

7.8

Good

Rating 10 - Excellent. 295 out of 739 reviews" "
Rating 8 - Good. 219 out of 739 reviews" "
Rating 6 - Okay. 90 out of 739 reviews" "
Rating 4 - Poor. 60 out of 739 reviews" "
Rating 2 - Terrible. 75 out of 739 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

JERRY

Stayed 5 nights in Mar 2024
Response from Karen Shoff on Apr 4, 2024
Jerry,I recognize your time is valuable and appreciate the feedback you have provided.Receiving warm and friendly service from our staff sets the tone for a great stay. This was not your experience, and I sincerely apologize for failing to meet your expectations.I have shared your feedback with the associates, and as a teachable moment, we have discussed our service standards and reviewed improvement opportunities in the service they provide. I am confident that these necessary steps will ensure your experience of poor customerservice is an isolated incident.I hope you choose to stay with us again, whenever your travels bring you back to the area.Karen Shoff

10/10 Excellent

Anthony

Stayed 2 nights in Mar 2024
Response from Karen on Apr 18, 2024
Dear Valued Guest,Thank you for choosing to stay with us. We are glad you stay went well. Please come back to see us if your travels bring you back to the area again.KarenGeneral Manager

10/10 Excellent

Julio

Stayed 1 night in Jan 2024
Response from Karen Shoff on Mar 26, 2024
Thank you for staying with us and you great review. We appreciate your feed back. We hope to see you again soon when your travels bring you back to the area.Karen ShoffGeneral Manager

2/10 Terrible

D'andre

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Karen Shoff on Jan 23, 2024
I am sorry you had a bad experience. Karen Shoff

4/10 Poor

brian, Euless

Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
No hot water available in room the entire time I was there
Stayed 1 night in Jan 2024
Response from Karen Shoff on Jan 19, 2024
Brian;I wanted to apologize for no hot water. Due to the cold weather we experienced water pipes freezing. Our team worked hard to resolve the problem as quick as possible. I hope you will give us another opportunity to win back your loyalty if your travels ever bring you back to the area.Karen ShoffGeneral Manager

2/10 Terrible

Jason

Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Im giving bad review on staff because I paid for a Friday night into a Saturday morning. And got there Friday morning at 330 am. Got a room of course, and they charged me double for 3 nights. When I had already paid for my stay Friday night stay. And I have yet to receive my refund from the property.
Stayed 1 night in Jan 2024
Response from Karen Shoff on Jan 24, 2024
Jason; I am sorry you had such a bad experience at our hotel. I hope you will give us another chance if your travels bring you back to the area.Karen Shoff

6/10 Okay

Jessica

Disliked: Staff & service
Stayed 1 night in Jan 2024
Response from Karen Shoff on Jan 12, 2024
Thank you for staying with us. We hope to see you again if your travels bring you back to the area.Karen ShoffGeneral Manager

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight Family Visit
Efficient check in, convenient location, nice room that was close to side door and vehicle for unloading/loading. The mattress was outstanding!! Coffee maker in the room, too. We opted for continental breakfast, and breakfast sandwiches and coffee was very good. We would definitely stay here again. Thank you.
Stayed 1 night in Jan 2024
Response from Karen Shoff on Jan 8, 2024
Thank you for the kind words; we hope to see you again soon.Karen ShoffGeneral Manager

10/10 Excellent

Lorena

Traveled with partner
Liked: Cleanliness, amenities
Response from Karen Shoff on Mar 13, 2024
Thank you for the great review. We hope to see you again soon if your travels bring you back to the area.Karen ShoffGeneral ManagerCourtyard By Marriott Dallas-Fort Worth/Bedford2201 Airport Freeway Bedford TX. 76021Phone-817-952-1002

10/10 Excellent

Artemio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente service and hospitality..
Stayed 2 nights in Dec 2023
Response from Karen Shoff on Jan 12, 2024
Thank you for the kind words. We hope you choose to stay with us again if your travels bring you back to the area.Karen Shoff General Manager

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Dec 2023
Response from Karen Shoff on Jan 12, 2024
Thank you for the kind words. We hope you choose to stay with us again if your travels bring you back to the area.Karen Shoff General Manager

8/10 Good

Geneva

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quiet
Stayed 2 nights in Dec 2023
Response from Karen Shoff on Mar 13, 2024
Thank you for the great review; we hope you choose to stay with us again if your travels bring you back to the area.Karen ShoffGeneral Manager

2/10 Terrible

John

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We did not like the property at all. There were roaches on the floor and walls, there was water damage all over, no trash bags in trash cans the bottle of water in our room was already opened and used. We couldn't even use it to make coffee. it wax a bad experience and wish we could get a refund.
Stayed 2 nights in Dec 2023

8/10 Good

Arleen

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
When I went to check in I was told by the woman behind the desk that they were changing shifts and that the gentleman would assist me. I waited for a few minutes when a woman came to check in and was taken care of by the woman who told me she could not help me. Instead of taking me first she helped the other woman first leaving me waiting for the gentleman to be ready to take care of me. I was not happy to be ignored like that. Also why would you change shifts at check in time and not have other staff ready to step in immediately.
Stayed 2 nights in Nov 2023

8/10 Good

shawn robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed here befor and was great. This time the towels were dirty/used in the bathroom when we went to use them. When asked the maid, she said no English and signaled no towels.
Stayed 2 nights in Nov 2023

10/10 Excellent

Agustin

Liked: Cleanliness, staff & service, property conditions & facilities
Very good service at the front desk and breakfast!!!
Stayed 1 night in Nov 2023
Response from Karen Shoff on Jan 12, 2024
Thank you for the kind words. We hope you choose to stay with us again if your travels bring you back to the area.Karen Shoff General Manager

10/10 Excellent

Elena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Rhena

Easy access to everything
Stayed 1 night in Nov 2023

8/10 Good

John

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

8/10 Good

JENNIFER J

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Quick and easy check-in
Stayed 1 night in Nov 2023

8/10 Good

Myrna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good
Stayed 4 nights in Nov 2023

10/10 Excellent

Angela

Stayed 1 night in Nov 2023

2/10 Terrible

Dwayne

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Other guest next to me kept playing loud music we kept complaining and they did nothing and this was 2 nights at 430 am both nights
Stayed 3 nights in Nov 2023

10/10 Excellent

Terrence, Washington DC

Stayed 2 nights in Nov 2023
Response from Karen Shoff on Jan 12, 2024
Thank you for the kind words. We hope you choose to stay with us again if your travels bring you back to the area.Karen Shoff General Manager

10/10 Excellent

Enrique

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023

8/10 Good

jessica

Liked: Cleanliness, staff & service
The staff are great. The rooms near me were loud, maybe thin walls, not sure as I never experienced that before. Overall good experience.
Stayed 3 nights in Nov 2023

2/10 Terrible

Paula

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Wifi was out the entire stay, when I called the front desk to extend my stay 2 days, they said it was taken care of, but the next morning they kicked us out! Said they didn't have the extra 2 days down and they were booked.
Stayed 5 nights in Nov 2023

4/10 Poor

Elizabeth

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked a king suite with a double sofa bed. The sofa bed was twin size and the staff said they had no bedding for it luckily we had some blankets. There was supposed to be breakfast and there wasnt at all because the starbucks employee didnt show up. Went to wash my families clothes and after going thru a maze to find it a sign said i had to get a token fron front desk. I asked front desk for tokens and was told it was under renovation and couldnt be used but to me it didnt look like it there was no sign or anything that would indicate renovations were being done. The night staff was very short and snappy with any questions we had.

2/10 Terrible

JAY

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Nothing
Stayed 1 night in Nov 2023

10/10 Excellent

shawn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were great. Close to everything.
Stayed 1 night in Oct 2023

10/10 Excellent

Samuel

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quite!!!
Stayed 2 nights in Oct 2023

8/10 Good

Sharita, Portsmouth

Stayed 3 nights in Oct 2023

8/10 Good

Stephen

Traveled with family
Skip
Stayed 1 night in Oct 2023

2/10 Terrible

Terry

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The shower in my room did not work, they stated they would repair at the next day. When I arrive to the next day, the shower still did not work, and when I mentioned it to the front desk, they said the maintenance man lives an hour away so there’s nothing that they could do. They let me shower in a room that was still dirty from somebody else checking out in the meantime. There was no Internet service on all three of the networks that they recommended trying. Staff disappeared several times for 10 minutes at a time when trying to figure out a solution. Overall, it was a pretty bad experience and I won’t be staying at a Marriott again.
Stayed 2 nights in Oct 2023

10/10 Excellent

James

Stayed 1 night in Sep 2023

8/10 Good

Ghuy

Liked: Cleanliness
I was great
Stayed 3 nights in Oct 2023

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

James

Liked: Cleanliness
Stayed 1 night in Oct 2023

10/10 Excellent

Donald

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This was great stay for me and my fiancé. We had a 4 night stay and I don’t have a complaint about it. Awesome area to be in, I would most definitely recommend.
Stayed 3 nights in Oct 2023

8/10 Good

Alexandra

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Over all good stay just horribly dust everywhere
Room was very dusty like extremely dusty you could tell stag did best minimum of cleaning, it was obvious they only cared about areas people would Most likely see or use anything above 5 feet off the ground isn’t wiped down or dusted
Stayed 2 nights in Oct 2023

6/10 Okay

Dwayne

Liked: Staff & service
Stayed 4 nights in Oct 2023

2/10 Terrible

Lindsay

Stayed 1 night in Oct 2023

8/10 Good

Felicia

Liked: Cleanliness, staff & service, property conditions & facilities
My tv didn't work that is only I didn't like please credit my stay thank you
Stayed 1 night in Oct 2023

6/10 Okay

April

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Property is old and not as nice as other Courtyards. Never got towels, had to go down twice and ask for them. They were out of shampoo.
Stayed 2 nights in Oct 2023

10/10 Excellent

Jolanda

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was really nice and the employees was nice as well
Stayed 2 nights in Oct 2023

8/10 Good

April

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I'm only giving a 4 stars because the walls are super thin literally felt like i was in the other room listening to them talk. The room smelled like mold. The burger that they sell at the bar/diner in the lobby should not be on the menu. That was the worst burger or lack there of I've ever had. Other than those things it was good stay.
Stayed 3 nights in Sep 2023

10/10 Excellent

Kimberly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 3 nights in Sep 2023

10/10 Excellent

diana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023

10/10 Excellent

Milton

Stayed 3 nights in Sep 2023

2/10 Terrible

nadia

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023