Has lots of potential
Posted Mar 28, 2017
The checking in and out process was quick and easy (via Expedia). The location and layout of the hotel was nice enough. Not too bad getting in and out of traffic. Immediate access to major highway. The bar area was very nice. The room itself was ok: a bit small for 2 beds, and hubby and I barely fit on the bed together. But it was ok for 2 nights. My biggest disappointments were the cleanliness and upkeep of the hotel as a whole, and the fact that the indoor pool wasn't open. The hotel SERIOUSLY needed a deep cleaning and repairs. Elevators, foyers, and carpet were disgusting. There were dirty glasses on the 2nd floor piano area both days I was there! NO ONE bothered to clean up the place. The ceiling tiles were sagging and threatening to fall at any given moment. This hotel is beautiful and has a lot of potential to be great. However, its 4-5-star potential is drastically overshadowed by it's 1-star upkeep. : / Had I paid full price, I would have been highly upset and demanded a refund.
Comment from Hotel Management
Mar 30, 2017 by Crowne Plaza Dallas Market Center, Hotel Management
We are very sorry to hear your stay was less than charming. We take pride in our staff and hotel and always strive to indulge our guests and cater to their needs. I am very excited to inform you of the full renovation the hotel will undergo very soon and will be completed in several months time. This will improve your stay with us exponentially with a new up to date style. We cannot wait for this next chapter with our guests and welcome you back with open arms.
Sales & Marketing