Unexpected amount of guests...
Posted Apr 11, 2017
I hate unrealistic expectations and reviews... this is not one of them.
Dafne is the only staff member worth mentioning, she was kind and professional and the only reason this review gets one star. Room was a mess, absolutely disgusting, I have pictures, they sent me to another one that looked like they did not cleaned just fixed sheets, not vacuumed. The next day I had to take my trash and do my own beds, asked for clean sheets and clean towels, cleaning guy came and throw them in the room for me to change. I was offered a free breakfast due to the inconvenience, I was been charged for it on my way out, but the lady (that talks on the phone to the boyfriend or someone she loves while talking to you) said she could remove the charge if I wanted to, she seemed very bothered.
I heard this line like 10 times: we have and unexpected amount of guests. The pool water was dirty, a layer of human grease floating on of the water, not bleached recently. I am pretty sure some of the reviews will correlate with mine, it was during spring break this 2017. We did not have the time for a vacation so we decided to spend our spring break weekend in dallas, and using the pool was a priority because of the kids... very very disappointed as I though not staying at $40 a night hotel would make a difference but it did not. I did tell one of the hotel attendants that the hotel was not to the expected standards, she said what do I expect for the discount I was given (I used expedia).
Comment from Hotel Management
Apr 14, 2017 by Crowne Plaza Dallas Market Center, Hotel Management
Thank you for your feedback, it is very valuable to us! We work diligently to ensure our facilities and services are superior and we try our hardest to provide not just good value, but comfortable, clean and friendly accommodations. It seems that we were not able to execute an exemplary hotel stay experience because of the run down appearance of the facility, room qualities level of noise and staff services. Please accept my sincere apologies for any inconvenience these issues may have caused you. Your comments are important to the success of our organization as we rely on you to tell us how we are doing and how we can improve our guest experience.
I value you as our guest and hope you will continue to choose IHG for your future travel needs.
Sales & Marketing