Ratings based on 2,852 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
63% of guests recommend
3.8 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from Houston, Texas

Location and value all in one.

Posted Dec 6, 2016
Location: There are museums, cafes and clubs within walking distance.
I stayed at the Crowne Plaza for one night. I chose this hotel because of its location and competitive pricing. While the hotel itself is older than some of the other hotels in the area, I found the staff very helpful, the rooms comfortable and clean.
4 out of 5
by A verified traveler from New York, NY

Comfortable Stay on a Rainy Weekend in Dallas

Posted Dec 6, 2016
Centrally located. Very nice and helpful staff. Skip on dining at the hotel. Not worth it!! I ordered room service and ate the breakfast bar...less than average.
Comment from Hotel Management
Dec 6, 2016 by Brian Angerer, Hotel Management
Dear Tonya, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your four star experience. We appreciate the feedback and are so sorry that you did not enjoy your meals with us. Thank you again for staying and we wish you many happy returns. Sincerely, Brian Angerer Director of Front Office Operations Crowne Plaza Dallas Downtown
3 out of 5
by A verified traveler

Very outdated and in a not so great area

Posted Dec 5, 2016
Pros: food was good, service was fast, was clean and the staff was nice
Cons: Update the hotel, unless it wouldn't be worth it due to the unfortunate placement in the area.
Location: Bad location - I wouldn't walk anywhere and if you needed a CVS or quick bite it looked like a 4 block walk at least via google maps.
The positive points were that the staff was very nice, the room was clean, room service was quick and the food was very good. The down side was that the hotel was very outdated. The decor looked like the 70's - the room colors were brown, gold, orange and white. The sink looked updated but even down to the elevator everything just looked old, clean but old. Also, it was in a terrible part of the city. I was there for work and took uber where I needed to go but other than that, I stayed in the hotel and had no desire to walk anywhere. Just didn't feel safe with what i saw on my trips to and from in the uber. Lastly, the last night i was there, my neighbor decided to throw a party. Literally sounded like a club next door through the walls. Super loud music (bass especially, as you can imagine in a club) and people. Was horrendous and ALL night until about 15 mins before I left at 8:30 AM. Yes it never stopped and I didnt sleep most of the night. The night before was very quiet.
5 out of 5
by A verified traveler

Close to several attractions walking distance

Posted Dec 5, 2016
Good breakfast, valet service, shuttled to nearby attractions
Comment from Hotel Management
Dec 5, 2016 by Brian Angerer, Hotel Management
Dear Valued Guest, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your five star experience. We appreciate the feedback and wish you many happy returns. Sincerely, Brian Angerer Director of Front Office Operations Crowne Plaza Dallas Downtown
4 out of 5
by A verified traveler from Ciudad de Mexico

Muy bien el hotel,muy cerca de restaurantes,bares

Posted Dec 1, 2016
Cómodo,tranquilo el personal muy atento,limpio muy bien ubicado en downtown. Gracias!!!
Comment from Hotel Management
Dec 5, 2016 by Brian Angerer, Hotel Management
Dear Fabian, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your four star experience. We appreciate the feedback and wish you many happy returns. Sincerely, Brian Angerer Director of Front Office Operations Crowne Plaza Dallas Downtown
4 out of 5
by A verified traveler

Afuera del hotel hay mucho indigente

Posted Nov 30, 2016
Un hotel para llegar a dormir, el restaurante y las instalaciones muy x
Comment from Hotel Management
Dec 2, 2016 by Brian Angerer, Hotel Management
Dear Valued Guest, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your four star review. We appreciate the feedback and wish you many happy returns. Sincerely, Brian Angerer Director of Front Office Operations Crowne Plaza Dallas Downtown
4 out of 5
by A verified traveler from US

Great

Posted Nov 29, 2016
Nice hotel ...close to downtown ...good area...nice friendly staff
Comment from Hotel Management
Nov 30, 2016 by Brian Angerer, Hotel Management
Dear Cristina, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your four star review. We appreciate the feedback and wish you many happy returns. Sincerely, Brian Angerer Director of Front Office Operations Crowne Plaza Dallas Downtown
4 out of 5
by A verified traveler from US

Stay away from hotel bar!

Posted Nov 26, 2016
We went to the hotel bar twice during our 5 day stay and the bartender with the short blonde hair was the rudest person we've ever encountered in customer service! Which was Unfortunate because we wanted to stay at the hotel a few nights and we ended up leaving and going across the street to Nola to have our drinks and food and they were great over there!
Comment from Hotel Management
Nov 28, 2016 by bangerer@crownedallas.com, Hotel Management
Dear Christopher, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your four star experience. We appreciate the feedback and are so sorry that you did not have a positive experience with our Bartender during your two visits. We will see what kind of corrective action can be done about the attitude of the described bartender. Thank you again for staying and we wish you many happy returns. Sincerely, Brian Angerer Director of Front Office Operations Crowne Plaza Dallas Downtown
5 out of 5
by A verified traveler from US

Posted Nov 25, 2016
Was a very comfy room and beautiful view. Nice staff,very helpful. Great location and great value.
Comment from Hotel Management
Nov 25, 2016 by Brian Angerer, Hotel Management
Dear Joshua, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your five star experience. We appreciate the feedback and wish you many happy returns. Sincerely, Brian Angerer Director of Front Office Operations Crowne Plaza Dallas Downtown
5 out of 5
by A verified traveler from US

Great Hotel!!!

Posted Nov 20, 2016
Pros: Hotel is in a great location. The hotel is located about two minutes walk from Main Street. Main Street has a lot of restaurants and nightlife.
Location: The Dallas Museum of Art, the bus, and several restaurants on Main Street are nearby.
The hotel staff were very warm, friendly, and caring. The rooms also were very comfortable and clean. I would definitely stay in this hotel again.
Comment from Hotel Management
Nov 21, 2016 by Brian Angerer, Hotel Management
Dear Nikkala LeeAnn, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your five star experience. We appreciate the feedback and are so glad you enjoyed your stay. Thank you again for staying with us and we wish you many happy returns. Sincerely, Brian Angerer Director of Front Office Operations Crowne Plaza Dallas Downtown