Ratings based on 773 Verified Reviews

3.3 out of 5
61% of guests recommend
3.7 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from Richardson

Nice hotel for the price.

Posted Feb 15, 2017
Clean hotel. Not a lot of choices on restaurant menu. No bedside table on one side of the bed. Clean bathroom with plenty of towels.
Comment from Hotel Management
Feb 15, 2017 by Brian Angerer, Hotel Management
Dear Beejee, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your opinion. We appreciate your feedback and wish you the best. Sincerely, Brian Angerer Director of Front Office Operations Crowne Plaza Dallas Downtown
5 out of 5
Recommended
for Everyone
by A verified traveler

In the heart of downtown

Posted Feb 13, 2017
Awesome location walkable to most everything downtown Dallas. Very nice staff and room was nice and clean.
Comment from Hotel Management
Feb 14, 2017 by Brian Angerer, Hotel Management
Dear Mel, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your five star experience. We appreciate the feedback and wish you many happy returns. Sincerely, Brian Angerer Director of Front Office Operations Crowne Plaza Dallas Downtown
4 out of 5
Recommended
for Everyone
by A verified traveler from Juneau, AK

Nice Downtown Location

Posted Feb 13, 2017
Pros: Location and staff friendliness.
Cons: Update decor and upkeep on the pool area.
Location: Museums, aquarium and restaurants
The location of the hotel was great, staff was helpful in letting me check in early. The rooms were clean but a little outdated and the bathroom was very small. I went to the pool and the view was great, but the pool was not clean, had multiple cigarette butts in it.
Comment from Hotel Management
Feb 14, 2017 by Brian Angerer, Hotel Management
Dear Dominique, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your four star experience. We appreciate the feedback and wish you many happy returns. Sincerely, Brian Angerer Director of Front Office Operations Crowne Plaza Dallas Downtown
4 out of 5
Recommended
for Everyone
by A verified traveler from Corsicana, Tx

Stay the night for the hockey game.

Posted Feb 9, 2017
Pros: Location
Cons: it was fine
Location: Downtown location. Surrounding blocks looked to have a bit of homeless folks all around, but I believe that was expected for downtown Dallas. We drove
Hotel was fine for location and price. Older but decent.
Comment from Hotel Management
Feb 9, 2017 by Brian Angerer, Hotel Management
Dear Shane, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your four star experience. We appreciate your feedback and wish you many happy returns. Sincerely, Brian Angerer Director of Front Office Operations Crowne Plaza Dallas Downtown
3 out of 5
by A verified traveler from wylie

Rude front desk girl!

Posted Feb 8, 2017
We checked In kinds late on a Saturday nite. The front desk clerk was so rude. She acted like she was too good to help us.
Comment from Hotel Management
Feb 9, 2017 by Brian Angerer, Hotel Management
Dear Dian, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your opinion. We appreciate the feedback and apologize for how the front desk agent made you feel. Thank you again for staying. Sincerely, Brian Angerer Director of Front Office Operations Crowne Plaza Dallas Downtown
3 out of 5
by A verified traveler

Outdated but clean hotel in good location

Posted Feb 7, 2017
Cons: Cleanness of Bar and Restaurant. Just smells moist and old bar stink.
Staff was overall friendly and I enjoyed a free breakfast buffet which was ok. The location is great. The hotel is kinda dated and the bar and restaurant area smelled... For having a drink it was ok, but I wouldn't enjoy a meal there.
Comment from Hotel Management
Feb 7, 2017 by Brian Angerer, Hotel Management
Dear Anonymous, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your opinions. We appreciate the feedback and wish you the best. Sincerely, Brian Angerer Director of Front Office Operations Crowne Plaza Dallas Downtown
3 out of 5
by A verified traveler

Meh hotel

Posted Jan 31, 2017
The hotel is downtown. Good walking distance to dealey plaza. 10 minute walk to deep Ellum. Good location overall. Sub par hotel.
Comment from Hotel Management
Jan 31, 2017 by Brian Angerer, Hotel Management
Dear Anonymous, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your opinion. Sincerely, Brian Angerer Director of Front Office Operations Crowne Plaza Dallas Downtown
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, needs to upgrade

Posted Jan 25, 2017
The fitness center needs an overhaul, same with bar and club area... room, staff and cleanliness are great. Just seem to not offer much in comparison to other locations.
Comment from Hotel Management
Jan 25, 2017 by Brian Angerer, Hotel Management
Dear Valued Guest, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your opinion. We appreciate the feedback but we are a bit confused when it comes to the fitness center that has all new equipment, and the nightclub just completed a major remodel with all new lights, sound and displays. Thank you again for staying and we wish you the best. Sincerely, Brian Angerer Director of Front Office Operations Crowne Plaza Dallas Downtown
3 out of 5
by A verified traveler

Nice location in Downtown

Posted Jan 25, 2017
Mary the staff at check in was very rude and we were bothering her that she had to check us in. Parking was 16.00 per day not included in the room. Our room had mold all over the ceiling in the bathroom. Also ordered dessert and ended up taking it back down to the restaurant as it tasted as if it was baked 4 weeks ago.
Comment from Hotel Management
Jan 30, 2017 by Brian Angerer, Hotel Management
Dear Anonymous, Thank you for staying with us at the Crowne Plaza Dallas Downtown and sharing your opinion. Sincerely, Brian Angerer Director of Front Office Operations Crowne Plaza Dallas Downtown
3 out of 5
by A verified traveler

Posted Jan 24, 2017
Cons: The hotel is old and needs an update. Beds and pillows were very uncomfortable
For the price I expected a much nicer hotel. It really needs a face lift, including new carpets and bds
Comment from Hotel Management
Jan 24, 2017 by Brian Angerer, Hotel Management
Dear Anonymous, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your experience. We appreciate the feedback and wish you the best. Sincerely, Brian Angerer Director of Front Office Operations Crowne Plaza Dallas Downtown