Need to keep up on appearance
Posted Nov 28, 2016
My son & I stay at this hotel every time we fly to Arlington for Cowboys games. We love the hotel. However, when we arrived for our recent stay, we were a little disappointed with the cleaning of the room. First, when we arrived, I noticed a pretty thick cup stain on the end table in the bedroom. This was the day we arrived. I tossed it up to the fact that someone forgot to wipe it down. The next day, after the room was cleaned, it was still there. So, I told my son that I wanted to see how long it would take to clean the table. Well, we were there for 7 nights and it was still there when we left. So, I was a little leery about what else was not cleaned properly. Second, the water in the shower did not drain well at all. I take about 5-10 minute showers and the water covered my feet by the time I got out. Finally, there is no vent in the bathroom. So, if you take a warm to hot shower, prepare for a steam filled room. Now, this in not that big of a deal, but for the money we pay to stay there, I would expect the rooms to be cleaned properly and the rooms a little more updated than they are in their current state.
Comment from Hotel Management
Dec 1, 2016 by Hotel Staff, Hotel Management
Thank you for your review regarding your experience with the Crowne Plaza
Arlington. It is wonderful to hear that you and your son enjoy staying at our hotel. Love the picture of you two. I would like to apologize if we did not meet your expectation in our guestroom. I’ve forward your comment to our Housekeeping Manager and Chief Engineer regarding the issues in your room. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guest in the future. We understand our hotel is a little dated but it gives me great pleasure to inform you that we are in the planning stage of our upcoming refresh. We are so excited about the changes with our guest rooms, public space and much more. We greatly appreciate your business and we hope you will give us another opportunity in the near future once our refresh is completed.