Ratings based on 891 Verified Reviews

4.4 out of 5
87% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 14, 2017
The hotel staff was very respectful, the room was very clean and spacious, I would definitely recommend staying here for anyone that visits the downtown Dallas area. Awesome hotel!!
Comment from Hotel Management
Feb 15, 2017 by c, Hotel Management
Dear Guest, Thank you very much for your feedback and we look forward to your future visit. Regards, Chandler
2 out of 5
Recommended
for Everyone
by A verified traveler from n

Retail

Posted Jan 30, 2017
Requested double beds, got a king. Room newly remodelled, so nice. We used the in room room service card that said it strarts at 6 am. Didn't get our order until 7:15...this was after a couple of calls. Next day, coffee in room had not been replaced, so we had to deal with housekeeping again for this. Next day.....no towels had been left. Once again, had to call desk. I was there 3 nights, and had to make multiple calls to desk to get the basic needs. Didn't know I would have to keep a check on things that you basically assume would be there.
Comment from Hotel Management
Feb 1, 2017 by CV, Hotel Management
Dear Guest, Thank you very much for your feedback and our sincere apologies for service breakdown during your stay. This is not normal for our hotel and I have notified to related department manager to make sure this doesn't happen to a future guest. We hope to see you again and to show you how great we really are. Regards, Chandler, GM
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 20, 2017
Room was spacious and clean. The only negative was the construction/remodeling going on above us during the day but we were not there most of the day and were able to nap despite the noise.
Comment from Hotel Management
Jan 21, 2017 by C, Hotel Management
Dear Guest, Thank you very much for your feedback. The remodeling will be finished soon and we look forward to your future stay. Regards, Chandler, GM
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Jan 18, 2017
Close to downtown, right off the highway. Staff was professional and friendly
Comment from Hotel Management
Jan 19, 2017 by C, Hotel Management
Dear Guest, Thank you for your feedback. We look forward to your future stay. Regards, G.M.
4 out of 5
Recommended
for Everyone
by A verified traveler

Dallas marathon

Posted Dec 22, 2016
We came to run in the Dallas Marathon and it was a great location! It saved us a lot of money by not staying down town and if only took about 10 minutes to get down there. The room was comfortable and fairly clean
Comment from Hotel Management
Dec 24, 2016 by Michael, Hotel Management
Dear Traveler, Thank you for selecting our hotel for the Dallas Marathon. Much thanks for your complimentary comments regarding our location. We are hopeful you will consider us again for any upcoming trips. Thank you and all the best, Michael--GM
2 out of 5
by A verified traveler from Round Rock, TX

Service has deteriorated

Posted Dec 22, 2016
Had a great first stay here a few months back that we decided to book here again based on that experience. But this time, totally different. Asked the front desk for a double bed room upon check in and still was given a single bed, as if my request fell on deaf ears. Stayed 2 nights and room was not cleaned even once, even after requesting for turnover a couple of times...
Comment from Hotel Management
Dec 24, 2016 by Michael, Hotel Management
Dear Goody, Thank you for staying with us and for sharing your comments. Please accept my apologies for not meeting your expectations during your stay. I have discussed your comments with appropriate team members and corrections are being made. We take comments like yours very seriously so we are looking into where we went wrong, and making changes to our processes to better serve our guests. We hope that you will give us a chance to redeem ourselves in the future. Safe Travels, Michael--GM
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Excellent hotel when you need something special!!!

Posted Nov 29, 2016
This was an excellent way to spend my 40th wedding anniversary! From the first greeting to my final good bye, the staff at this facility were nothing short of outstanding!!!! Plans changed on my dinner arrangements and I needed some help quickly! Your guys stepped in and made my arrangements at Truluck's! From your Shuttle Driver to the rose peddles on our table! Incredible!!! Thank you all!! I'll be back!!!
Comment from Hotel Management
Dec 1, 2016 by Michael, Hotel Management
It was a pleasure having you with us Dwight and thanks for your business. I will share your great feedback with my team, as we strive to ensure every guest feels cared for, values and respected. We hope to see you again soon. Best Regards, Michael--GM
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Posted Nov 28, 2016
Great location. Clean and comfortable room. I will recommend it. Hotel staff was very welcoming.
Comment from Hotel Management
Dec 1, 2016 by Michael, Hotel Management
Thank you for staying with us and for sharing your comments. We look forward to your next visit with us in the future. Sincerely, Michael--GM
4 out of 5
by A verified traveler

Posted Nov 27, 2016 on Hotels
Comment from Hotel Management
Dec 1, 2016 by General Manager, Hotel Management
Thank you for the awesome 4 Star Review!!
4 out of 5
Recommended
for Everyone
by A verified traveler from US

Close to American Airline Center

Posted Nov 27, 2016
Pros: Hotel staff and location
Location: American Airline Center Trinity Forest (about 15-20 minutes away) Great fun for the family!
We stayed at this hotel because it was close to American Airline Center because we were seeing the hockey game. Hotel was decent. We had our two kids with us and it said there was a pull out sofa for them. So four could sleep in the room. The sofa was small and not very comfortable. Other than that our stay was good. The staff was friendly and helpful.
Comment from Hotel Management
Dec 1, 2016 by Michael, Hotel Management
Thank you for staying with us and for sharing your comments. We look forward to your next visit with us in the future. Sincerely, Michael--GM