Ratings based on 852 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
87% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from US

Excellent hotel when you need something special!!!

Posted Nov 29, 2016
This was an excellent way to spend my 40th wedding anniversary! From the first greeting to my final good bye, the staff at this facility were nothing short of outstanding!!!! Plans changed on my dinner arrangements and I needed some help quickly! Your guys stepped in and made my arrangements at Truluck's! From your Shuttle Driver to the rose peddles on our table! Incredible!!! Thank you all!! I'll be back!!!
Comment from Hotel Management
Dec 1, 2016 by Michael, Hotel Management
It was a pleasure having you with us Dwight and thanks for your business. I will share your great feedback with my team, as we strive to ensure every guest feels cared for, values and respected. We hope to see you again soon. Best Regards, Michael--GM
5 out of 5
by A verified traveler from US

Posted Nov 28, 2016
Great location. Clean and comfortable room. I will recommend it. Hotel staff was very welcoming.
Comment from Hotel Management
Dec 1, 2016 by Michael, Hotel Management
Thank you for staying with us and for sharing your comments. We look forward to your next visit with us in the future. Sincerely, Michael--GM
4 out of 5
by A verified traveler from US

Close to American Airline Center

Posted Nov 27, 2016
Pros: Hotel staff and location
Location: American Airline Center Trinity Forest (about 15-20 minutes away) Great fun for the family!
We stayed at this hotel because it was close to American Airline Center because we were seeing the hockey game. Hotel was decent. We had our two kids with us and it said there was a pull out sofa for them. So four could sleep in the room. The sofa was small and not very comfortable. Other than that our stay was good. The staff was friendly and helpful.
Comment from Hotel Management
Dec 1, 2016 by Michael, Hotel Management
Thank you for staying with us and for sharing your comments. We look forward to your next visit with us in the future. Sincerely, Michael--GM
3 out of 5
by A verified traveler from Buena Park, United States of America

Nice hotel

Posted Nov 27, 2016
I had a 3 night stay and it was good overall. My only complaint is that the shower curtain was too short so every time someone took a shower, the bathroom floor was flooded. I'm actually shocked that this happened at a Marriott. That's more of a Motel 6 issue. Get it together Marriott.
Comment from Hotel Management
Dec 1, 2016 by Michael, Hotel Management
Thank you for your comments and for staying with us. I would totally agree with your suggestion about what the housekeeper should have done and sorry that we didn't handle the situation properly. I hope to welcome you back soon. All the Best, Michael--GM
4 out of 5
by A verified traveler from US

Overall, great. Just a few minor issues.

Posted Nov 7, 2016
Location: Didn't really explore, I was at a conference.
The room was very comfortable with nice TVs and high def channels. Watched the NFL Network constantly. There were a couple of small issues, including the fridge making a high pitched sound that made it hard to sleep and the iron was junk. But these were specific to my room and I'm sure that other rooms were great! Also, this hotel is VERY close to the Hilton Anatole where I had a conference this weekend. Literally took 2 minutes to get there.
Comment from Hotel Management
Nov 14, 2016 by Michael, Hotel Management
Dear Jamie, Thank you so much for taking the time to complete the survey. Your feedback is very important to us. We appreciate it. We apologies for the inconvenience you had during your stay. We hope you will give us another chance to exceed your expectations in the . Safe Travels, Michael--GM
3 out of 5
by A verified traveler

Cozy yet minor details that needed to improve

Posted Nov 7, 2016
Location: Hospital, and 8 miles within downtown dallas
Bed sheets smelled like Clorox, water pressure for the shower head was high, and the express check out was complicated. I contacted the number they game me and phone wouldn't dial out and I also tried using the check out through the tv and they had the my name was no where to be found on the checklist. The front were kind enough to checkout for me.
Comment from Hotel Management
Nov 14, 2016 by Michael, Hotel Management
Dear Traveler, Thank you so much for taking the time to complete the survey. Your feedback is very important to us and our continuous improvement process. We apologies for the inconvenience you had during your stay. We hope you will give us another chance to exceed your expectations in the future. Safe Travels, Michael
4 out of 5
by A verified traveler from Sulphur Springs, TX

Comfortable, but a few missing details.

Posted Nov 6, 2016
Pros: Great service, fast early check-in, polite staff throughout. Very clean exterior, interior & room was clean & acceptable. Ample & free parking.
Cons: Only ice available had to be ordered from front desk? No real drinking glasses in room, & only one paper cup. Kleenex gone after 6 pieces. Took two hours for staff to arrive to connect a very difficult internet connection.
Location: Really didn't notice, we met friends at the hotel & they drove us to different destinations.
Comment from Hotel Management
Nov 14, 2016 by Michael, Hotel Management
Dear Robert, Thank you so much for taking the time to complete the survey. Your feedback is very important to us. We appreciate your input. We apologize for the inconvenience you had during your stay. We hope you will give us another chance to exceed your expectations soon. Safe Travels, Michael--GM
5 out of 5
by A verified traveler from US

Beautiful hotel great staff

Posted Oct 31, 2016
Excellent experience store a bit pricey but overall it was top notch. Rooms were great!
Comment from Hotel Management
Nov 2, 2016 by Michael, Hotel Management
Thank you for the 5 star review!! We can't wait to welcome you back!
5 out of 5
by A verified traveler from tx

Clean, quite. And we were given a bottle of wine.

Posted Oct 17, 2016
Location: Was there for the state fair.
Nice size. Great price. Great service. Minutes from the airport. Free van service to the train.
Comment from Hotel Management
Oct 28, 2016 by Michael, Hotel Management
It was a pleasure having you as our guest at the Dallas Marriott Suites. It is so nice to read you found your room comfortable and you were pleased with the exceptional service from our staff. We appreciate your wonderful feedback and look forward to welcoming you back soon. Safe Travels, Michael--General Manager
5 out of 5
by A verified traveler from brownwood ,texas

HONEST HOUSEKEEPING

Posted Sep 26, 2016
Pros: venue close to medical school . honest people .
Cons: room service
Location: see above
left my wedding ring on the end table in the room upon checkout . it was turned in to lost and found ! ! -- never expected that . room was clean ,well furnished . great venue for medical appointments at southwestern . staff attentive . only negative was no room service ,but snack bar was well equipped .
Comment from Hotel Management
Oct 3, 2016 by Michael, Hotel Management
Dear Allan, Thank you for taking the time to write such a fantastic and sincere review. We appreciate you mentioning the honesty of our staff. We pride ourselves on our friendly, honest and knowledgeable staff (and great location). It always feels good when someone recognizes when something goes right and we are grateful you took the time to do so thru this review. Thank you, Michael--General Manager