Old, Dirty Property
Posted Jun 20, 2016
Room had a cockroach running along the door frame, ants on the bathroom floor, hairs on the shower curtain and huge cobwebs in the corners. One of the lamp switches didn't work so the "on/off" switch was unscrewing the light bulb. Towels were clean but soiled and stained.
What a joke for $110 per night. Had to move hotels before the end of my stay.
Comment from Hotel Management
Jul 8, 2016 by George, Hotel Management
Dear Valued Guest,
Thank you very much for taking out your valuable time to write feedback of recent stay with us. Please know that your feedback is very important for us to analyze where we did good and where we lacked from our side and being based on that move towards the improvements. We are very disappointed to hear that we couldn't exceed your expectations and provide exceptional service to you. I have shared your feedback to my maintenance team and HK staff. We been continuously working on the updates and upgrades of the property. I have shared your feedback to the team so that they can reflect on where they need to focus more for the renovation. I hope you will give us another opportunity to serve you better and provide you great accommodations in the future.