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Reviews of DoubleTree by Hilton Dallas Near the Galleria

4 out of 5
DoubleTree by Hilton Dallas Near the Galleria
4099 Valley View Ln, Dallas, TX

Reviews

8.6

Excellent

Rating 10 - Excellent. 580 out of 1003 reviews" "
Rating 8 - Good. 222 out of 1003 reviews" "
Rating 6 - Okay. 96 out of 1003 reviews" "
Rating 4 - Poor. 54 out of 1003 reviews" "
Rating 2 - Terrible. 51 out of 1003 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Terese

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities
very interesting architecture in dining rooms, Bluegrass festival going on was exciting
Stayed 1 night in Apr 2024

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Maria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of open parking! Several restaurants within walking distance. Lots of places to walk. Good selection of TV channels. No ramp out to back parking lot. No complimentary coffee station. Toilet used A LOT of water.
Stayed 4 nights in Apr 2024
Response from Callan H, General Manager on Apr 11, 2024
Thank you for staying with us and the great feedback. I hope you will stay with us again in the future. We do offer complimentary coffee pods in each guestroom beside the coffee maker. I am not sure if this answers your concern. Yours in hospitality,

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Very nice hotel with reasonably sized rooms. The full breakfast is especially good and diverse. The overnight price may or may not be included, but we got comp tickets to save the roughly $20 per person cost. The included famous DoubleTree cookies at check-in are warm, welcome and delicious. Amenities otherwise are sparse. I don't believe they have a pool or workout area. And other than breakfast, they don't have an in-house restaurant. The only other minor downside from my perspective is that it felt like there was a lot of wait time at the 3 elevators servicing all of 10 floors. (We were on the 9th.)
Stayed 3 nights in Apr 2024
Response from Callan H, General Manager on Apr 10, 2024
Dear John,Thank you for the five stars and the great feedback. You happened to book an executive level room which has additional outlet offerings such as breakfast included within the rate. Breakfast is available in a bed and breakfast rate or on its own. Our pool and workout facilities are both on the lower level of the hotel. Please stay with us again soon.

10/10 Excellent

Ilana

Liked: Cleanliness, property conditions & facilities
Convenient to the freeway and north Dallas. Excellent bed. About 15 minutes from the airport.
Stayed 2 nights in Apr 2024
Response from Callan H, General Manager on Apr 9, 2024
Thank you for allowing us to host your stay and for the kind words of encouragement.Yours in hospitality,

10/10 Excellent

Ramzi

Liked: Cleanliness, staff & service, property conditions & facilities
It was as expected
Stayed 2 nights in Mar 2024
Response from Callan H, General Manager on Apr 9, 2024
Thank you so much for the five star review.

10/10 Excellent

AVIVA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Callan H, General Manager on Apr 10, 2024
Thank you very much for the five star review.

2/10 Terrible

teresa

I booked two rooms and they weren’t smart enough to think I’d want them near each other. Also, I picked this hotel because they didn’t seem to be price gouging as much as other places but the hit me with over a hundred dollars per room in fees. Not likely to return to a double tree in the future. Oh yeah and for the price I paid you would think they’d have all the amenities. They didn’t even have a hot tub. Nice hotel with NONE of the perks of a cheaper chain.
Stayed 1 night in Apr 2024
Response from Callan H, General Manager on Apr 8, 2024
Dear Teresa,Thank you for staying with us. We now offer bookable connected rooms. Unfortunately, we apologize for not getting your rooms connecting. We hope you will allow us to book a future stay for you.Yours in hospitality,

10/10 Excellent

Robel

Stayed 1 night in Apr 2024
Response from Callan H, General Manager on Apr 8, 2024
Thank you so much for the five star review.

8/10 Good

Maria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and pretty big. We were disappointed that our room had no microwave or fridge.
Stayed 1 night in Mar 2024
Response from Callan H, General Manager on Mar 29, 2024
Thank you for staying with us and for taking the time to provide a review. Please allow us to host your next stay in our area.Yours in hosptiality,

8/10 Good

Alisha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Callan H, General Manager on Mar 29, 2024
Thank you for staying with us and for taking the time to provide feedback. We hope you will stay with us again soon.

10/10 Excellent

Krista

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was very nice. But the Starbucks shut down at 11 AM. There was nowhere to get food or coffee for hours during the day. And there’s nothing within walking distance.
Stayed 4 nights in Mar 2024
Response from Callan H, General Manager on Mar 27, 2024
Dear Krista,Thank you for staying with us and the valuable feedback. We do have quite a few restaurants adjacent to the hotel including Saltgrass, Wendy's, Taco Bell. Just North on Midway, almost one mile, is Addison's Restaurant Row on Beltline.Yours in hospitality,

10/10 Excellent

Daruis

Stayed 1 night in Mar 2024

10/10 Excellent

Mahad

Stayed 1 night in Mar 2024
Response from Callan H, General Manager on Mar 26, 2024
Thank you so very much for the five star review.

2/10 Terrible

Mattie

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Callan H, General Manager on Mar 25, 2024
Dear Mattie,We are sorry you did not enjoy your stay with us. Please try us again in the future. We are confident you will want to return.

8/10 Good

Ali

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 1 night in Mar 2024
Response from Callan H, General Manager on Mar 25, 2024
Thank you for allowing us to host your stay.

2/10 Terrible

David, Spring

Disliked: Staff & service, property conditions & facilities
Cleaning staff entered room four times we told them of stay extended checkout told them verbally called front desk again entered sign still they entered we requested a refund
Stayed 1 night in Mar 2024
Response from Callan H, General Manager on Mar 25, 2024
Dear David,Thank you for staying with us and for reaching out. We are sorry you did not enjoy your stay with us. We hope you will stay with us again and we can regain your loyalty.Yours in hospitality,

8/10 Good

Katrice

Liked: Cleanliness, staff & service
We love the cookies at Double Tree, however every time we would ask for a cookie we were told that they were out... And that they were only for guests who were checking in. I've never in the many times staying at a Double Tree I've been told that. With that I never got a cookie. Sad day.
Stayed 2 nights in Mar 2024
Response from Callan H, General Manager on Mar 18, 2024
Dear Katrice,Please accept my apologies. We will certainly make sure you receive a cookie. Please stay with us again soon.

8/10 Good

Jolynne

Traveled with family
Liked: Cleanliness, staff & service
It is an older property which could use some updates. Our door squeaks like a horror movie sound effect, the wallpaper is peeling, the carpet is older, etc; however, staff is fantastic and the location is very convenient.
Stayed 1 night in Mar 2024
Response from Callan H, General Manager on Mar 18, 2024
Dear Jolynne,Thank you for staying with us and the feedback. We will correct the squeaky door and any peeling wallpaper.Yours in hospitality,

10/10 Excellent

Usama

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean hotel!
Stayed 3 nights in Mar 2024
Response from Callan H, General Manager on Mar 18, 2024
Thank you so very much for allowing us to host your stay and for the kind feedback.

6/10 Okay

Marlon, Sugar Land

Traveled with partner
The cookies was warm and good
Stayed 1 night in Mar 2024
Response from Callan H, General Manager on Mar 18, 2024
Dear Marlon,Thank you for letting us host your stay. We hope you will try us again and truly enjoy your time with us.

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Callan H, General Manager on Mar 18, 2024
Thank you for the five star review.

10/10 Excellent

Hunter

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome!
Stayed 2 nights in Dec 2023
Response from Callan H, General Manager on Mar 18, 2024
Thank you for the five star review.

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Callan H, General Manager on Mar 14, 2024
Thank you for the five star review.

10/10 Excellent

Rodrick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Callan H, General Manager on Mar 11, 2024
Thank you so much for the five star review.

8/10 Good

Noe

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Quite and easy to find
Stayed 1 night in Feb 2024
Response from Callan H, General Manager on Mar 4, 2024
Thank you for staying with us. We appreciate the feedback.

8/10 Good

Kassaundra

It was pretty standard and staff were friendly
Stayed 4 nights in Dec 2023
Response from Callan H, General Manager on Feb 26, 2024
Thank you for staying with us. We strive to provide a well maintained hotel with friendly team members.Yours in hospitality,

6/10 Okay

Oscar, Andrews

Stayed 2 nights in Feb 2024
Response from Callan H, General Manager on Feb 21, 2024
Dear Oscar,We are very sorry you did not enjoy experience. We hope you will allow us a future stay and we are confident you will enjoy your stay...wanting to return.Yours in hospitality,

10/10 Excellent

Carlos

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 stars
Stayed 1 night in Feb 2024
Response from Callan H, General Manager on Feb 19, 2024
Thank you very much for the five star review.

10/10 Excellent

Deneesha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bar and openers or the area was very nice. There's was an odor like an retirement home as you walk in but that was the only thing...
Stayed 1 night in Feb 2024
Response from Callan H, General Manager on Feb 13, 2024
Thank you very much for the five star review.

10/10 Excellent

Roy

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff!
Stayed 2 nights in Jan 2024
Response from Callan H, General Manager on Feb 7, 2024
Thank you for the five star review.

10/10 Excellent

jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean, check in was okay.
Stayed 1 night in Feb 2024
Response from Callan H, General Manager on Feb 7, 2024
Thank you for the five star review.

10/10 Excellent

Sharon

Stayed 1 night in Jan 2024
Response from Callan H, General Manager on Mar 22, 2024
Thank you for the five star review.

8/10 Good

NISAA

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean and comfortable.
Stayed 1 night in Jan 2024
Response from Callan H, General Manager on Feb 7, 2024
Thank you for staying with us and for providing a review.

8/10 Good

NISAA

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel. I realized the room thermostats must be centrally controlled. It was 15 degrees outside and the temperature would not go above 63 degrees.
Stayed 1 night in Jan 2024
Response from Callan H, General Manager on Jan 15, 2024
Dear Nisaa,Thank you for allowing us to host your stay. I truly apologize. We strive for our guests to be comfortable, and we will look to insure this is corrected.Sincerely,

10/10 Excellent

BOB

Stayed 1 night in Jan 2024
Response from Callan H, General Manager on Jan 16, 2024
Thank you for trusting us with your stay. Please drop by again soon.Thank you,

8/10 Good

Desmond

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very helpful and prompt in getting heat and TV remote control issues promptly. Refrigerators in each room would be very helpful in making the experience a little bit better.
Stayed 2 nights in Jan 2024
Response from Callan H, General Manager on Jan 9, 2024
Thank you for allowing us to host your stay and for the review.

10/10 Excellent

Tracy

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place to stay!!
This hotel was very nice. The bar and grill downstairs is open for dinner. The food was well prepared, typical grill food. The Buffett breakfast in the morning was more than just fruit and bread. It was also slightly different each day. Two types of scrambled eggs, sausage, bacon, oatmeal, grits, assortment of fruits, were some of the variety and the ladies providing service were very attentive. The room was clean and perfect, clean and well-maintained. Will stay here again when I return in January.
Stayed 2 nights in Dec 2023
Response from Callan H, General Manager on Jan 8, 2024
Thank you for choosing our hotel. We look forward to seeing you soon.

10/10 Excellent

Jillian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Callan H, General Manager on Jan 8, 2024
Thank you for the very kind review.

10/10 Excellent

Kenya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Callan H, General Manager on Feb 1, 2024
Thank you so very much for the five star review.

8/10 Good

Ann, Laredo

Traveled with family
Liked: Cleanliness, staff & service
Little to no gluten free food options at the hotel breakfast. Overall, the property was okay and our stay was nice. Had to request housekeeping our second day because our room was skipped.
Stayed 3 nights in Jan 2024
Response from Callan H, General Manager on Jan 8, 2024
Thank you for staying with us and for leaving a review. Please stay with us again soon.

10/10 Excellent

Cing

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay.
Stayed 1 night in Jan 2024
Response from Callan H, General Manager on Jan 8, 2024
Thank you for the five star review.

6/10 Okay

Barbara

Traveled with family
Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Callan H, General Manager on Jan 8, 2024
Dear Barbara,We are very sorry you did not enjoy your stay with us. Please let us know how best to improve.

8/10 Good

Aracely

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Callan H, General Manager on Jan 8, 2024
Thank you for staying with us and for leaving a review. Please stay with us again soon.

6/10 Okay

Nermene

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t like that we had no refrigerator !! There was a dog barking for hours on the same floor which was annoying.other than that everything was good
Stayed 1 night in Dec 2023
Response from Callan H, General Manager on Jan 3, 2024
Dear Nermene,Thank you for staying with us. We appreciate the feedback. Please know we take a barking puppy seriously. Please allow us to work with their family to fix the issue.Sincerely,

8/10 Good

Sky High

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would give this a higher rating if it weren’t for the heavy smoke smell coming from the rooms.
Stayed 1 night in Dec 2023
Response from Callan H, General Manager on Jan 3, 2024
Dear Sky,Thank you for staying with us. We will use our equipment to eliminate any smoke smell. We are of course non-smoking through out the property.Sincerely,

10/10 Excellent

Nautica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Callan H, General Manager on Jan 25, 2024
Thank you for the five star review.

10/10 Excellent

Rob

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Dec 2023
Response from Callan H, General Manager on Dec 27, 2023
Thank you for the five star review.

8/10 Good

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Callan H, General Manager on Dec 27, 2023
Thank you for the kind review.

10/10 Excellent

Lupe

Traveled with family
Stayed 1 night in Dec 2023
Response from Callan H, General Manager on Dec 21, 2023
Thank you very much for the five star review.