Ratings based on 867 Verified Reviews

4.2 out of 5
84% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Accesible and nice hotel

Posted Jul 11, 2017
It was an awsome stay, very relaxing, my enjoyned the fitness gym
Comment from Hotel Management
Jul 14, 2017 by Mary, Hotel Management
Thank you for staying with us and I am glad you enjoyed your visit. We hope to welcome you back soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice

Posted Jul 10, 2017
Family friendly, great breakfast. A little outdated but clean mostly. Staff is excellent. Restaurant prices are high.
Comment from Hotel Management
Jul 14, 2017 by Mary, Hotel Management
Thank you for staying with us and I am happy to hear you found the staff friendly and enjoyed your suite and the complimentary cooked to order breakfast. We hope to welcome you back soon.
3 out of 5
Recommended
for Everyone
by A verified traveler

Close to DFW airport with free shuttle

Posted Jul 9, 2017
Pros: Close to DFW with free shuttle
Cons: Property could be updated and repaired
Location: Close to DFW airport
Exceptionally friendly and professional staff; roomy, clean, free shuttle to DFW with excellent transportation and driver which makes what would only be an "OK" hotel, excellent :)
Comment from Hotel Management
Jul 10, 2017 by Mary, Hotel Management
Thank you for staying with us and I am happy that you found the staff friendly and shuttle service convenient. We do have updates planned in the near future to address your concerns and I hope you will choose to stay with us again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Raleigh, NC

Great Hotel near DFW

Posted Jul 4, 2017
Pros: Great service, very clean, and comfortable mattress and pillows. Quiet even so close to the airport and highway.
Cons: -
Location: Very close to DFW airport
Needed at hotel close to DFW airport. Have stayed at Embassy Suites in other areas. This by far was one of the best stays. The hotel is not new but is very clean. OUTSTANDING service at Check In, Happy Hour and Breakfast. The bed and pillows were VERY comfortable. Would stay again!
Comment from Hotel Management
Jul 7, 2017 by Mary, Hotel Management
Thank you for staying with us and I am so glad you enjoyed your stay. We hope to welcome you back again soon.
2 out of 5
by A verified traveler

Posted Jun 5, 2017
Would not recommend. By accident I got a smoking room, not the hotels fault there but the room was disgusting. There were cigarette ashes all over in the bathroom. The room was very outdated. Just not what you would expect when you pay over $200 for a room.
Comment from Hotel Management
Jun 7, 2017 by Mary, Hotel Management
Thank you for your feedback and I apologize there was only a smoking room available. I am confident that given another opportunity we can provide the level of accommodations that you desire. We hope you will give us another opportunity to have you as our guest.
5 out of 5
Recommended
for Everyone
by A verified traveler from dallas tx

Great

Posted May 15, 2017
Love the room plus the breakfast buffet in door pool hotel desk staff was very nice and helpful
Comment from Hotel Management
May 16, 2017 by Mary, Hotel Management
Thank you for your feedback and I am glad you enjoyed your stay and found the staff friendly. We look forward to welcoming you back soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from Dallas

Business and pleasure

Posted Apr 25, 2017
Pros: Location
Cons: No
Location: Airport
Great staff and accommodations. Staff was responsive to my needs
Comment from Hotel Management
Apr 25, 2017 by Mary, Hotel Management
Thank you for staying with us and I am happy to hear the staff satisfied your needs and you enjoyed your suite. We look forward to welcoming you back.
5 out of 5
by Khum

9 out of 10

Posted Apr 18, 2017 on Hotels
It was awesome stay with family in this beautiful hotel our kids love it!!!!
Comment from Hotel Management
Apr 21, 2017
Thank you for staying with us and I am so glad you enjoyed your family time with us. We look forward to welcoming you back soon.
5 out of 5
by Sabena

Spring Break from New Orleans

Posted Apr 18, 2017 on Hotels
Only negavtive point, manager who was present when we checked in was unwelcoming and stared at us. This hotel was upscale and very nice you would think management would greet you with a warm smile.
Comment from Hotel Management
Apr 21, 2017
Thank you for staying with us and I am glad you enjoyed your stay. We will work to improve on the issue you experienced and look forward to welcoming you back.
2 out of 5
by Jon

Posted Apr 17, 2017 on Hotels
Comment from Hotel Management
Apr 21, 2017
I am sorry that we did not exceed your expectations. We will work to fix the issue you experienced and hope you will give us another opportunity to have you as our guest.