Nice housekeeping people
Posted Mar 16, 2017
Housekeeping people were nice, and the koi pond is pretty. Other than that, the whole place needs a face lift. The happy hour in the atrium, three nights in a row had at least two and sometimes all three taps out of service. One night- ok, but three in a row? No Starbucks coffee in the morning as advertised..."our machine is not working today". Couldn't pay for food with credit card one evening "our card reader is not working, only cash and room charge tonight". Fire alarm at 6:30 a.m. Not the hotel's fault, but after dragging everyone out of the room, and seeing others doing the same, you look down in the atrium and the morning breakfasts are being served as normal. People in line, tables being cleared, cooks working hard. Some people had already funneled outside into the cold but the hotel was still serving breakfast with the alarm blaring. Alarm turned off after 20 minutes or so. Very confusing.
Comment from Hotel Management
Mar 20, 2017 by Mary, Hotel Management
Thank you for staying at Embassy Suites by Hilton DFW South and I apologize for the issues you experienced. We have shared your comments with the appropriate departments so that the needed improvements can be made. I do hope you will give us another opportunity to have you as our guest.