Meeting facility

Reviews of Embassy Suites by Hilton Dallas Frisco Hotel & Convention Center

3.5 out of 5

Reviews

8.2

Very Good

Rating 10 - Excellent. 539 out of 1001 reviews" "
Rating 8 - Good. 205 out of 1001 reviews" "
Rating 6 - Okay. 115 out of 1001 reviews" "
Rating 4 - Poor. 78 out of 1001 reviews" "
Rating 2 - Terrible. 64 out of 1001 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Angelica

Business traveler
Liked: Amenities
My room was quite comfortable.
Stayed 2 nights in Apr 2024
Response from GM on Apr 18, 2024
Dear Angelia, Thank you so much for your kind review! We appreciate you taking the time to share your thoughts with us. We are thrilled that your comfortable room was the highlight of your stay! Thank you for choosing our hotel and we look forward to having you back again soon! Best, Nigel Cossey, GM

10/10 Excellent

Shera

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very nice and well maintained, staff was friendly and helpful. Breakfast was great. Did not appreciate the parking charges that were incurred daily to park on the premises.(there are no other parking options)
Stayed 2 nights in Apr 2024
Response from Jaqukita Parker-Front Office Manager on Apr 15, 2024
Dear valued guest,Thank you for taking the time out of your busy schedule to gives us your feedback. We also appreciate your feedback the regarding parking fee.

10/10 Excellent

Scott

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not the easiest to get in and out of since the entrance is off a one-way road. The staff was friendly and hospitable even on a very busy weekend. One of the better breakfasts offered in the morning.
Stayed 1 night in Apr 2024
Response from Jaqukita Parker-Front Office Manager on Apr 15, 2024
Dear valued guest,Thank you for giving us your feedback it is greatly appreciated. We value and appreciate your business.

10/10 Excellent

Jackylynn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing
Stayed 1 night in Apr 2024
Response from Emily on Apr 15, 2024
We are Glad you enjoyed your stay! We look forward to seeing you again.

10/10 Excellent

Marisa

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Emily on Apr 15, 2024
We are Glad you enjoyed your stay! We look forward to seeing you again.

10/10 Excellent

Ria

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family of 5 had a wonderful stay at the Embassy Suites in Frisco. It was very convenient to the tollways we needed to take while in town for the eclipse. What we were very impressed by was the service and the things included with our stay. The breakfast was absolutely amazing! I’ve never had such a great breakfast buffet at a hotel in a category like this. I was expecting cold eggs and muffins and the usual continental offerings. They exceeded expectations for sure with delicious made to order omelettes and giant Texas shaped waffles — my kids LOVED that. Another awesome addition to our stay was the daily happy hour from 5-630pm. Two free well cocktails every night of our stay and soft drinks/juices for the kids as well as some great snacks/eats. They had chicken strips, pretzel/cracker mix and other things to munch on. All of this really made our stay worthwhile and we would definitely be back when we are in the area.
Stayed 2 nights in Apr 2024
Response from Emily on Apr 10, 2024
We are so Happy to hear you enjoyed your stay with us! we hope to see you again soon!

8/10 Good

Jeff

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was good, main complaint was our bed you could feel the springs, and the bearing in the ac fan sounded like a train chugging along all night. We would stay here again.
Stayed 1 night in Apr 2024
Response from Kita-Front Office Manager on Apr 9, 2024
Dear valued guest,Thank you for your feedback. We apologize for the issues you experienced with your bed and the noise from the AC fan. We appreciate your understanding and would be happy to welcome you back in the future. Please let us know if there is anything we can do to make your stay more comfortable next time. Thank you for choosing to stay with us.

10/10 Excellent

Tekle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Emily on Apr 10, 2024
We are Happy to hear you enjoyed your stay with us we hope to see you again soon!

10/10 Excellent

Dorothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant experience and will visit again. Room was very clean and dining area so nice.
Stayed 1 night in Apr 2024
Response from Jaqukita Parker-Front Office Manager on Apr 9, 2024
Dear valued guest,We are happy to hear that you enjoyed your stay with us. We hope to see you again.

10/10 Excellent

garth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was awesome. The shower drained slowly but was addressed
Stayed 1 night in Apr 2024
Response from GM on Apr 8, 2024
Dear Garth, We're glad to hear from you and appreciate your review. I'm delighted you enjoyed our awesome breakfast. My apologies for the drainage issues; however, I am pleased that we were able to provide a resolution. Sincere feedback like yours allows us to positively impact future guest experiences. Best, Nigel Cossey, GM

10/10 Excellent

alicia, centerton

Liked: Cleanliness, staff & service, property conditions & facilities
Great!
Stayed 1 night in Apr 2024
Response from GM on Apr 7, 2024
Dear alicia, Thank you for taking the time to review our hotel. We are delighted to hear that you enjoyed your stay with us. It was a pleasure to host you, and we hope to see you again soon. Best, Nigel Cossey, GM

10/10 Excellent

Khadaja

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Josh on Apr 5, 2024
Im glad to hear that you enjoyed your stay. Thank you for choosing Embassy Suites Dallas-Frisco.

10/10 Excellent

Joan, Mattawan

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff. Clean Hotel
Stayed 3 nights in Mar 2024
Response from GM on Apr 4, 2024
Dear Joan, We are thrilled to hear that you had a first-rate experience at our Embassy Suites. I can assure you that hosting you was our pleasure, and we hope to welcome you back again soon. Thank you for choosing us! Best, Nigel Cossey, GM

2/10 Terrible

Robert

Stayed 1 night in Mar 2024
Response from GM on Apr 3, 2024
Dear Robert, We assess all reviews to ensure we are providing the highest quality of service and we apologize for falling short during your stay. We hope to have the opportunity to welcome you again for a WOW experience. Thank you for staying with us. Sincerely, Nigel Cossey, GM

10/10 Excellent

Tom

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access from North Dallas Tollway and Sam Rayburn Tollway. Next to Rough Rider Stadium. Staff were congenial and competent. The room was nice and big with lots of amenities.
Stayed 1 night in Mar 2024
Response from Emily on Mar 31, 2024
Thank you for taking the time to review our hotel. I am delighted you enjoyed your stay. It is our pleasure to go above and beyond for our valued guests. Thank you for choosing us and we can't wait to welcome you again.

10/10 Excellent

Benedict, Westlake

Stayed 2 nights in Mar 2024
Response from Emily on Apr 15, 2024
We are Glad you enjoyed your stay! We look forward to seeing you again.

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Josh on Mar 25, 2024
Im glad to hear that you enjoyed your stay. Thank you for choosing Embassy Suites Dallas-Frisco.

10/10 Excellent

Amy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely would stay here again.
Stayed 1 night in Mar 2024
Response from GM on Mar 24, 2024
Dear Amy, This is what we LOVE to hear; thanks for making our day! We can't wait to welcome you again. Best, Nigel Cossey GM

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Emily on Mar 24, 2024
We appreciate your business

2/10 Terrible

Michaela

Disliked: Cleanliness, staff & service
Horrible
Stayed 1 night in Mar 2024
Response from GM on Mar 19, 2024
Dear Michaela, We want to provide every guest with a pleasant stay, so we're sorry that we let you down on this visit. We appreciate your review and hope to have the opportunity to deliver a more positive experience on a return trip. Thank you for staying with us. Sincerely, Nigel Cossey, GM

10/10 Excellent

Chele

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great experience at this hotel. Beds were comfy and it was walking distance to shopping and food. We would stay again.
Stayed 1 night in Mar 2024
Response from GM on Mar 16, 2024
Dear Chele, Sincere thanks for taking the time to share your review. I'm thrilled to learn about the comfort and convenience you enjoyed during your stay with us! Hosting you was an absolute pleasure, and we look forward to welcoming you back soon. Best, Nigel Cossey GM

8/10 Good

ERASMO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast hours, to short
Stayed 1 night in Mar 2024
Response from Josh on Mar 15, 2024
Im glad to hear that you enjoyed your stay. Thank you for choosing Embassy Suites Dallas-Frisco.

10/10 Excellent

Sandra D

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
It was very convenient to be near the Comerica Center. Checking in and out was quick and easy, the room was clean and extremely comfortable. They have a great complimentary breakfast.
Stayed 1 night in Mar 2024
Response from Josh on Mar 15, 2024
Im glad to hear that you enjoyed your stay. Thank you for choosing Embassy Suites Dallas-Frisco.

10/10 Excellent

Tracy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super friendly and helpful
Stayed 1 night in Dec 2023
Response from GM on Mar 14, 2024
Dear Tracy, We sincerely thank you for your kind rating. It brings us great joy to hear that our team was able to positively contribute to your stay. It was an absolute pleasure to have you as our guest and we eagerly anticipate your return. Best, Nigel Cossey GM

8/10 Good

Jason

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Everything for the most part was good. Our only issue was the breakfast this morning. Had to wait in a like for 30 minutes to get hot breakfast. They only had one cook and when we got up there they were out of waffle mix so my kids were very upset. I just felt they could have managed the like. Little better knowing it is spring break week and knowing what was booked in the hotel. I can say the Cook was amazing and doing as fast and the best he possibly could and when we spoke with management they were very sorry about the waffles and had a backup plan to put out for waffles.
Stayed 1 night in Mar 2024
Response from GM on Mar 12, 2024
Dear Jason, Thank you for sharing your kind and informative feedback regarding your experience with us! We're pleased to know you were primarily satisfied with your stay; however, we apologize for your experience when having breakfast with us. We hope this will become the first of many visits. Best, Nigel Cossey GM

8/10 Good

Jonathan

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Loved staying here, but did not like the fact that we had to pay for parking!
Stayed 2 nights in Feb 2024
Response from GM on Mar 10, 2024
Dear Jonathan, Thank you for taking the time to write. I am thrilled to know you enjoyed your stay. I appreciate your honest feedback regarding our parking. In an effort to keep our rates as competitive as possible, we separate out our parking fee, rather than add it to our room rate, to accommodate our guests without vehicles. As our valued guest, I hope that you will allow us the opportunity to host you again in the future. Best, Nigel Cossey GM

6/10 Okay

John Scott

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not a big deal. Sent us to a room being worked on. Opened the door and a workman was in the room working. It was fine. We laughed. He talked to the front desk and my husband went and got new keys to a different room.
Stayed 3 nights in Feb 2024
Response from Emily on Mar 3, 2024
We are sorry that happened we are glad to hear we got you moved to a new room how was the rest of the stay?

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Jaqukita Parker-Front Office Manager on Feb 20, 2024
We are glad to see that you enjoyed your stay with us. We hope to see you soon.

10/10 Excellent

Melissa, Fort Worth

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean great breakfast
Stayed 2 nights in Feb 2024
Response from GM on Feb 16, 2024
Dear Melissa, I’m glad you enjoyed your visit! Thank you for leaving a review and noting our high cleanliness standards; I'll be sure to pass along your feedback to our dedicated housekeeping team. We appreciate your choosing us and hope to host you again. Best, Jeffrey Chen GM

10/10 Excellent

Blanca

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great stay. Breakfast was great, too. The only issue was our room had a funky smell.
Stayed 2 nights in Feb 2024
Response from GM on Feb 11, 2024
Dear Blanca, Thank you for being our guest and for your time reviewing our hotel. I am delighted you enjoyed your stay. We understand and appreciate how a delightful and delicious breakfast can make for a great start to the day; it is our pleasure to go above and beyond for our valued guests. Thank you for allowing us to be a part of your travels; we hope to welcome you again. Best, Nigel Cossey GM

10/10 Excellent

Joshua

Stayed 2 nights in Feb 2024
Response from Josh on Mar 20, 2024
Im glad to hear that you enjoyed your stay. Thank you for choosing Embassy Suite Dallas-Frisco.

10/10 Excellent

Caron

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was just a great experience.
Stayed 1 night in Feb 2024
Response from GM on Feb 11, 2024
Dear Caron, We're grateful for your review! Knowing our guests are pleased makes us truly happy! On behalf of the entire team, thank you for choosing us, and please visit again soon. Best, Nigel Cossey GM

10/10 Excellent

Justin

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and hotel, lots of stuff very close by for dining and shopping.
Stayed 1 night in Dec 2023
Response from GM on Feb 6, 2024
Dear Justin, It is fantastic to hear that your stay was enjoyable and that our location was ideal for your trip! Our associates strive to provide exceptional guest experiences; I will be sure to share your kind feedback. I appreciate you taking the time to leave us and other travelers feedback. We hope to host you again soon. Best, Nigel Cossey GM

2/10 Terrible

Bryanne

Unreasonable response to handling our reservation. Terrible customer service.
Stayed 2 nights in Jan 2024
Response from Emily on Jan 29, 2024
I’m sorry that there were issues with the reservation Guest satisfaction is our highest priority, your feedback is welcomed as it encourages change for future stays. Thank you for taking the time to share your review with us.

4/10 Poor

Joseph

Stayed 3 nights in Jan 2024
Response from GM on Mar 24, 2024
Dear Joseph, We enjoyed having you as our guest and apologize if your visit fell short of expectations. We look forward to welcoming you again in the future, as we are committed to delivering a stay that aligns with our high expectations in every way. Sincerely, Nigel CosseyGM

8/10 Good

Gina

Business traveler
Stayed 1 night in Jan 2024
Response from Josh on Jan 24, 2024
Im glad to hear that you enjoyed your stay. Thank you for choosing Embassy Suites Dallas-Frisco.

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Jan 2024
Response from Josh on Jan 14, 2024
Im sorry to hear you did not enjoy your stay. If there was anything specific we could have done better, please let us know.

10/10 Excellent

Christopher

Stayed 2 nights in Jan 2024
Response from Josh on Feb 1, 2024
Im glad to hear that you enjoyed your stay. Thank you for choosing Embassy Suites Dallas-Frisco.

10/10 Excellent

KELLY

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff very friendly and helpful
Stayed 3 nights in Jan 2024
Response from Josh on Jan 9, 2024
Im glad to hear that you enjoyed your stay. Thank you for choosing Embassy Suites Dallas-Frisco.

4/10 Poor

Eric

Traveled with group, Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The people and service is great! Awesome location! The breakfast options are good. Rooms are a bit dirty and the bathrooms are not good at all. Way too much money to spend for this type of hotel condition.
Stayed 2 nights in Jan 2024
Response from GM on Jan 9, 2024
Dear Eric,I’m sorry that you did not find us to be a good value and that the quality of your room was not met with our superior service. Guest satisfaction is our highest priority and I regret that we left you with a poor impression. Your feedback is welcomed as it encourages change for future stays. Thank you for sharing the aspects of your visit that were enjoyed and for taking the time to share your review with us. Sincerely,Nigel CosseyGeneral Manager

10/10 Excellent

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very helpful and professional. The location is convenient with lots of things to do and see.
Stayed 3 nights in Jan 2024
Response from GM on Jan 9, 2024
Dear George,Thank you very much for taking the time to reflect on your stay with us and for sharing your experience with fellow travelers. We're happy to learn that our very helpful and professional staff and convenient location were the highlights of your visit. It’s great to hear that we provided you with a satisfying stay. We look forward to welcoming you back in the future. Best,Nigel CosseyGeneral Manager

8/10 Good

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from Josh on Jan 9, 2024
Im glad to hear that you enjoyed your stay. Thank you for choosing Embassy Suites Dallas-Frisco.

10/10 Excellent

John James

Stayed 3 nights in Jan 2024
Response from Josh on Jan 9, 2024
Im glad to hear that you enjoyed your stay. Thank you for choosing Embassy Suites Dallas-Frisco.

10/10 Excellent

Bonnie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, an excellent stay. Loved the breakfast and the managers reception in the late afternoon. We did have our bathroom sink get backed up. The maintenance staff were wonderful, offered us a different room, but we chose to stay in the room. They came and cleaned it right away and then checked back in the morning to make sure everything was okay.
Stayed 2 nights in Jan 2024
Response from GM on Jan 9, 2024
Dear Bonnie,While it wasn't without some flaws, I am glad to hear that your stay was pleasant. Thank you so much for taking the time to share these kind words with other potential travelers and us. We hope you will consider a return trip for a flawless experience next time.Best,Nigel CosseyGeneral Manager

4/10 Poor

Olov

Traveled with family
We booked a room for 5 people, and did only get towels for three. There was no conforter for the extra bed. There was no bath soup or shampoo. The sinks leaked. When my wife complained after checkout, the receptionist didn't bother to do anything, but to instruct to file a complaint.
Stayed 1 night in Jan 2024
Response from GM on Jan 9, 2024
Dear Olov,We are sincerely sorry that your accommodations were not well prepared upon arrival and that we did not respond with empathy when sharing your concerns. We aim to exceed our guests’ expectations in every facet, so I sincerely apologize for not reaching our goal. We hope to welcome you again for a WOW experience should your travels bring you back to our area. Thank you for your review.Sincerely,Nigel CosseyGeneral Manager

8/10 Good

Jaimi, Orient

Stayed 1 night in Jan 2024
Response from Josh on Jan 9, 2024
Im glad to hear that you enjoyed your stay. Thank you for choosing Embassy Suites Dallas-Frisco.

6/10 Okay

Sam

Traveled with family
Liked: Room comfort
Disliked: Property conditions & facilities
Stayed 6 nights in Dec 2023
Response from GM on Jan 9, 2024
Dear Sam,It was our pleasure hosting you and we appreciate your time in reviewing our hotel. We hope to see you again upon your return to the area.Sincerely,Nigel CosseyGeneral Manager

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Josh on Jan 9, 2024
Im glad to hear that you enjoyed your stay. Thank you for choosing Embassy Suites Dallas-Frisco.

4/10 Poor

Chifetha

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Josh on Jan 9, 2024
Im glad to hear that you enjoyed your stay. Thank you for choosing Embassy Suites Dallas-Frisco.

8/10 Good

Raeffel

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities
Room smelled sort of mildew and smoking even though the floor was designated for non-smoking.
Stayed 4 nights in Dec 2023
Response from GM on Jan 9, 2024
Dear Raeffel,I regret that you detected an odor of smoke in your room. We are a smoke-free hotel and do our very best to obtain guest compliance. Again, on behalf of the staff and management - I offer our apologies. We hope to welcome you again for a flawless experience.Sincerely,Nigel CosseyGeneral Manager