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Reviews of Embassy Suites by Hilton Dallas Near the Galleria

3.5 out of 5
Embassy Suites by Hilton Dallas Near the Galleria
14021 Noel Road, Dallas, TX

Reviews

8.0

Very Good

Rating 10 - Excellent. 580 out of 1267 reviews" "
Rating 8 - Good. 334 out of 1267 reviews" "
Rating 6 - Okay. 164 out of 1267 reviews" "
Rating 4 - Poor. 91 out of 1267 reviews" "
Rating 2 - Terrible. 98 out of 1267 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Charlotte

Disliked: Property conditions & facilities
The property did not disclose when booking they were under constructuon. They had closed the gym as well, shut off the water at one point and the toilet in my room wasnt flushing. To top it off when i booked the parking was free however when i arrived they had started charging amd wouldnt wave it. This was my local hotel for Dallas travel but i will not be staying here again.
Stayed 2 nights in Apr 2024
Response from Ana on Apr 18, 2024
We are sorry we were not able to provide you with the quality of services you deserve. Your satisfaction is very important to us and we strive to provide gracious, engaging and caring service and try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback and we hope you will consider staying with us again

8/10 Good

Heidi

Traveled with partner
Liked: Cleanliness, amenities
We had a great stay up until the last two days where there was construction going on, making it difficult to relax.
Stayed 4 nights in Mar 2024
Response from Staff on Apr 9, 2024
Thank you for your feedback regarding your stay with us. We are pleased you enjoyed your stay and will look forward to seeing you again in the future.

10/10 Excellent

Samone

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Ana on Apr 5, 2024
Thank you for your feedback! We are happy that you have a great stay with us. we hope we see you gain soon.

4/10 Poor

Robin

Disliked: Cleanliness, property conditions & facilities
This property just started a renovation and they need it. Our room had mold, dirt, garbage and food crumbs, stained and torn couch and chair, peeling paint and the floor was always damp. They did offer to switch our room but we had already unpacked our family of 4 and by the looks of the rest of the hotel (lots of water damage, peeling paint, mold in the lobby/ breakfast area ) we didn’t think it would make a difference. This was not a hotel worth the amount we paid for it. Maybe half but I have stayed at higher end hotels for the same amount. Very disappointed. Emailed the general manager and did not hear back. I hope the renovations make a difference because this property was absolutely disgusting. The staff was wonderful.
Stayed 2 nights in Mar 2024
Response from Ana on Apr 2, 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we’re very sorry you were unhappy with our guest rooms. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future

8/10 Good

Alicia

Stayed 2 nights in Mar 2024
Response from Staff on Apr 13, 2024
Thank you for your feedback. We are pleased you enjoyed your time with us. We look forward to seeing you again in the future.

8/10 Good

elizabeth

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Like the area
Stayed 1 night in Mar 2024
Response from Ana on Mar 19, 2024
Thank you for your feedback! We will look forward to a return visit. Thanks again.

8/10 Good

Janey

Stayed 2 nights in Mar 2024
Response from Staff on Apr 5, 2024
Thank you for your positive review regarding your stay with us. We are pleased you enjoyed your visit. We will look forward to seeing you again in the future. Thank you.

2/10 Terrible

Frank

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Not helpful staff
Stayed 1 night in Mar 2024
Response from Ana on Mar 19, 2024
Thank you for your feedback regarding your recent stay with us. We are sorry that you are unhappy with your stay. We hope you allow us another opportunity to serve you in the future.

10/10 Excellent

Stanley

Liked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Staff on Mar 2, 2024
Thank you for your positive review. We are pleased you enjoyed your stay with us. We will look forward to seeing you again in the future. Thanks again.

8/10 Good

David

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel was great, but after paying for the hotel, I had to pay to park on the hotel parking lot! Penny pinching! NOT GOOD!
Stayed 1 night in Feb 2024
Response from Staff on Feb 26, 2024
Thank you for your feedback regarding your recent stay with us. We are the lowest in parking charges as it pays for the overnight security officer. We are pleased you enjoyed your time with us and hope to see you again in the future. Thank you.

4/10 Poor

LaTisha

Traveled with group
It was dirty in parts of the room and our air conditioner didn’t work well. A maintenance man came to fix it and it didn’t work.
Stayed 1 night in Feb 2024
Response from Staff on Feb 26, 2024
Thank you for your feedback! We appreciate you! We will look into the item you mentioned as cleanliness is never an issue. Thank you.

2/10 Terrible

Tasha

Traveled with family and small children
Disliked: Amenities
I have stayed in Hilton hotels for many years and this goes down as the worst stay I’ve ever had. The toilet would not flush and maintenance came to fix it while we were out. When we came back, it over flowed after it was supposedly fixed so we had to move our 3 kids to another room at 9:45 at night. Then we didn’t have hot water Friday night or Saturday morning. Also, the door to the room wouldn’t properly close.
Response from Staff on Feb 26, 2024
Thank you for your feedback. We have many improvements coming and appreciate your feedback. Thank you.

10/10 Excellent

Edulfran

Business traveler
Liked: Cleanliness, room comfort
Stayed 3 nights in Jan 2024
Response from Associate on Jan 18, 2024
Thank you so much for the positive feedback. We are pleased you enjoyed your time with us! We are always happy when each guest leaves happy. We will look forward to seeing you again in the future for a return visit. Thank you.

10/10 Excellent

James, Cordova

Stayed 3 nights in Jan 2024
Response from Associate on Jan 17, 2024
Thank you, James, for the positive review regarding your recent stay with us. We are pleased you enjoyed your time with us. We will look forward to a return visit in the future. Thank you.

4/10 Poor

Verified traveler

Business traveler
I’ve had better food in the hospital.
I ordered the margherita pizza to take to my room. What I got was cheese and crust. The $18 hamburger was not much better.
The “margherita pizza” I ordered. No sauce, no basil, just cheese and crust.
Stayed 2 nights in Jan 2024
Response from Associate on Jan 12, 2024
Thank you for your feedback regarding your recent stay with us. We apologize that you were unhappy with your food. We have not had complaints before. We will look where we have opportunity to improve. Thank you.

8/10 Good

Brandon

Business traveler, Traveled with family
Liked: Room comfort
Stayed 1 night in Dec 2023
Response from Associate on Jan 12, 2024
Thank you for your feedback. We are pleased to hear that you enjoyed your stay with us. We will look forward to seeing you again in the future and we will work on getting a 10 at that time. Thank you.

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort
Stayed 2 nights in Dec 2023
Response from Associate on Jan 4, 2024
Thank you for your feedback regarding your stay with us. We hope to see you again in the future for a return visit. Happy New Year!

4/10 Poor

Xiomara Gonzalez de

Disliked: Property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Associate on Jan 4, 2024
Thank you for your feedback regarding your recent stay with us. It doesn't look like you were happy with your stay. We hope you allow us another opportunity to serve you in the future. Happy New Year!

10/10 Excellent

Asia

Liked: Room comfort
Stayed 3 nights in Dec 2023
Response from Associate on Jan 4, 2024
Thank you for your positive feedback! We are pleased you enjoyed your time with us. We will look forward to seeing a return visit from you. Happy New Year!

10/10 Excellent

Stephanie

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Associate on Jan 1, 2024
Thank you so much for the positive review! We are pleased you enjoyed your time with us! We will look forward to a return visit. Happy New Year!

2/10 Terrible

Gary

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Room heaters malfunctioning. We had to change rooms, and then we also had to get the HVAC technician to come to the room 2x. Overall, it was an old room with old technology. Overall, it was an old room, old furniture, with old technology. It was not a comfortable stay.
Stayed 4 nights in Dec 2023
Response from Staff on Jan 1, 2024
Thank you for your feedback! We are older and scheduled for a renovation 1st quarter. We are so excited for our guest! We are clean and have great customer service. We will look forward for a return visit so you can see how beautiful we will be. Thank you & Happy New Year!

2/10 Terrible

Stephen, Carmel

Stayed 1 night in Dec 2023
Response from Staff on Dec 13, 2023
Thank you for your feedback! We had hoped your experience would have been better than a 1 out of 5. We will work harder to create a better experience. Thank you.

4/10 Poor

Edward

Worst condition of any Embassy Suites we’ve ever stayed at. Very old facility in dyer need of updating
Stayed 2 nights in Dec 2023
Response from Staff on Dec 6, 2023
Thank you for your feedback! We are getting ready to start renovation and will be beautiful when finished. We hope to see you again in the future.

6/10 Okay

Billy

Woke up to no hot water but was given a later check out.
Stayed 3 nights in Dec 2023
Response from Staff on Dec 6, 2023
Thank you for your feedback! We sincerely apologize that you had a bad experience. We did have a boiler go out and have since worked on it. We are getting ready for renovation, and we will then be beautiful. We are please you enjoyed your stay other than the water. Thank you.

8/10 Good

Katie

Stayed 3 nights in Dec 2023
Response from Associate on Jan 1, 2024
Thank you for your positive review! We are pleased you enjoyed your stay with us. We will look forward to a return visit. Thank you & Happy New Year!

10/10 Excellent

Kevin

Traveled with family
Liked: Cleanliness, room comfort
Wake up for the BREAKFAST!!
The BREAKFAST SERVICE AND SELECTION was The BEST!!!
Stayed 1 night in Dec 2023
Response from Staff on Dec 6, 2023
Thank you so much for the positive feedback. We will look forward to seeing you again in the future. Thank you.

10/10 Excellent

Camden

Traveled with group
Liked: Cleanliness, room comfort
Cozy and comfortable elegance.
Fantastic place. Friendly staff. Will be staying their every time i visiit Dallas.
Stayed 2 nights in Nov 2023
Response from Staff on Dec 6, 2023
Thank you for the awesome feedback. We are pleased you enjoyed your time with us. We will look forward to seeing you again in the future. Thanks again.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, room comfort
Stayed 1 night in Nov 2023
Response from Ana on Dec 4, 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the stay to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.

10/10 Excellent

Brent

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very clean and comfortable.
Stayed 1 night in Nov 2023
Response from Staff on Nov 28, 2023
Thank you for the positive review! We are pleased you enjoyed your stay with us. Come back and visit anytime. Thank you.

10/10 Excellent

lupe

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Room was very clean...check in and check out went smoothly...no surprises! Reasonably priced! Hotel was beautiful....will definitely stay there again
Stayed 2 nights in Nov 2023
Response from Staff on Nov 28, 2023
Thank you for the awesome review! We are super pleased you enjoyed the hotel and will return. We will look forward to seeing you soon. Thank you.

8/10 Good

Joshua

Stayed 1 night in Nov 2023
Response from Staff on Nov 22, 2023
Thank you for your feedback. We are happy that you enjoyed your stay with us. We will work hard on your return stay to get a 10! Always allow us to fix thing before you depart. Thank you .

10/10 Excellent

Javier

Liked: Cleanliness, room comfort
Stayed 1 night in Nov 2023
Response from Staff on Nov 22, 2023
Thank you for your recent stay with us! We are pleased that you enjoyed your stay with us. We will look forward to a return stay in the future. Thank you.

10/10 Excellent

Siva

Stayed 2 nights in Nov 2023
Response from Staff on Nov 22, 2023
Thank you for you feedback regarding your recent stay with us. We are pleased that you are happy with your stay. We will look forward to a return visit. Thank you.

10/10 Excellent

Miguel

Stayed 1 night in Nov 2023
Response from Staff on Dec 6, 2023
Thank you for your positive feedback. We will look forward to seeing you again in the future. Thank you.

4/10 Poor

Susan

Traveled with family
Liked: Room comfort
Disliked: Cleanliness
Disappointed
Hotel is very dated. Carpets nasty. Bathrooms had mold and crumbling tiles and grout. 2 star at best.
Stayed 3 nights in Nov 2023
Response from Ana on Nov 7, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we’re very sorry you were unhappy with our guest rooms. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.

10/10 Excellent

Javier

Liked: Cleanliness, room comfort
Stayed 1 night in Nov 2023
Response from front desk on Nov 5, 2023
We are happy to provide you with the quality of services you deserve. Our hotel and staff are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we strive to provide gracious, engaging and caring service and try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback and we hope you will consider staying with us again.

4/10 Poor

Eric

Traveled with family
Disliked: Cleanliness, room comfort
Be cautious
Carpet in our room was very old. I couldn’t walk without my shoes on because the carpet felt damp and soiled. Parts of the rug was pushed up in areas and not intact to the floor. The extra blanket on the room was more like a foam blanket. The night before we left our closet smelled like piss and the hot water was not hot at all. The only decent experience was the breakfast buffet which you can never go wrong and the evening reception with the cocktails. I always prefer to stay at an Embassy suites when I travel with my kids but I’m rethinking after this experience.
Stayed 2 nights in Oct 2023
Response from front desk on Nov 5, 2023
We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we strive to provide gracious, engaging and caring service and try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback and we hope you will consider staying with us again.

6/10 Okay

ROBERT

Traveled with group
Liked: Cleanliness
Disliked: Amenities
Gave a room by elevator, which i aak them not too, heard elevator just about every time they went pass my floor.
Stayed 2 nights in Oct 2023
Response from Associate on Nov 3, 2023
Thank you for you feedback! We appreciate you! We were sold out with very limited options. We listen and hear you! Thank you for your stay!

2/10 Terrible

Anne

Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from Ana on Oct 31, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we’re very sorry you were unhappy with our guest rooms. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.

4/10 Poor

mike

Liked: Room comfort
Not good
The a/c in the room did not work. Had to move rooms around midnight. Front desk wouldn’t even bring us the key to the new room! Had to go down and get it ourselves. Everything is outdated and needs remodeling! Upon check out they did give me 500 additional points to my HH account for the issue. Btw, it takes approximately 35000 pts for a night, so they basically gave me a few minutes free on a future visit. Lol
Stayed 1 night in Oct 2023
Response from Ana on Oct 29, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we’re very sorry you were unhappy with our guest rooms. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.

2/10 Terrible

Jorge

Disliked: Cleanliness, property conditions & facilities
My room was full of holes in the wall. Everything was dirty, shower was so dirty it still had stuff from the previous guests. Never staying there again.
Stayed 1 night in Oct 2023
Response from front desk on Oct 24, 2023
We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we strive to provide gracious, engaging and caring service and try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback and we hope you will consider staying with us again

10/10 Excellent

Jolene

Liked: Cleanliness, room comfort
Stayed 5 nights in Oct 2023
Response from front desk on Oct 22, 2023
We are happy to provide you with the quality of services you deserve. Our hotel and staff are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we strive to provide gracious, engaging and caring service and try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback and we hope you will consider staying with us again.

6/10 Okay

steven

Disliked: Cleanliness
Stayed 3 nights in Oct 2023
Response from Ana on Oct 29, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we’re very sorry you were unhappy with our guest rooms. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.

4/10 Poor

Cj

Disliked: Cleanliness, room comfort
Stayed 3 nights in Oct 2023
Response from Associate on Oct 17, 2023
Thank you for your feedback. We are sorry to hear you didn't enjoy your stay with us. We are always here to provide excellent service for each guest. We hope to see you again in the future.

8/10 Good

Christina

Traveled with group
Liked: Cleanliness, property conditions & facilities
Beautiful hotel and atmosphere inside is so relaxing. Staff were all exceptional
Stayed 2 nights in Oct 2023
Response from Associate on Oct 16, 2023
We are happy to provide you with the quality of services you deserve. Our hotel and staff are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we strive to provide gracious, engaging and caring service and try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback and we hope you will consider staying with us again.

10/10 Excellent

Trashelle

Traveled with family
Liked: Room comfort
Stayed 4 nights in Oct 2023
Response from Associate on Oct 16, 2023
We are happy to provide you with the quality of services you deserve. Our hotel and staff are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we strive to provide gracious, engaging and caring service and try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback and we hope you will consider staying with us again.

10/10 Excellent

Cordra

Traveled with family
Liked: Cleanliness, room comfort
Awesome service from all of the staff
Stayed 3 nights in Sep 2023
Response from Associate on Sep 19, 2023
Thank you for the positive review regarding your stay with us. We are super pleased we met your expectations, and that all of the staff provided stellar service. We will look forward to seeing you again in the future. Thank you.

10/10 Excellent

Verified traveler

Liked: Cleanliness, room comfort
It was awesome
Stayed 3 nights in Sep 2023
Response from Ana on Sep 16, 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the stay to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Sep 2023
Response from Ana on Sep 11, 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the stay to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.

10/10 Excellent

Margarita

Stayed 3 nights in Sep 2023
Response from Associate on Oct 16, 2023
We are happy to provide you with the quality of services you deserve. Our hotel and staff are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we strive to provide gracious, engaging and caring service and try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback and we hope you will consider staying with us again.