Poor maintenance, nice staff.
Posted Oct 27, 2016
For $300 a night (which was the rate after all taxes and fees), there shouldn't be mold growing the shower soap holder. The phone to reach the front desk in the room shouldn't be completely busted and inoperable. The AC intake vent in the suite shouldn't rattle at a volume where you can't even hear the television (thankfully, I could close the door separating the bedroom and the suite to seal off most of the noise at night).
On the plus side, the staff was polite, morning breakfast offering was solid, and food service staff was especially nice. However, the condition and maintenance of the room was disappointing in several particular ways as mentioned above. Also, if you stay here be sure to ask for a room that isn't facing the shipping warehouses on the west side of the building or you'll be subject to the beeping of tractor trailers maneuvering throughout the night.
I would not recommend staying here unless in an absolute pinch, or if the rate was significantly lowered.
Comment from Hotel Management
Nov 5, 2016 by Hunter, Hotel Management
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy with the condition of the suite. We have just started updating our hotel and will continue to work on improvements over the next couple of months. We hope you will consider staying with us in the future.