Ratings based on 1,367 Verified Reviews

4.1 out of 5
83% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 23, 2017
Needs renovation; guest noisy after midnight; cleaning crew forgot new towels; breakfast was average..breakfast grill not open on Saturday; obnoxious drunks at bar
Comment from Hotel Management
Apr 25, 2017 by hunter, Hotel Management
We are sorry you did not enjoy your stay with us. We will work diligently to make sure these issues do not happen in the future and hope you would choose to stay with us again so that we can make it right to you.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 14, 2017
Very comfortable beds. Great breakfast. Great location.
Comment from Hotel Management
Apr 14, 2017 by hunter, Hotel Management
Thank you for staying with us
4 out of 5
Recommended
for Everyone
by A verified traveler from Dallas Texas

Rooms are comfy and has plenty of room.

Posted Apr 11, 2017
Bar was a bust. They had one bartender and she also did room service. She acted miserable or angry every time you talked to her. Happy hour was nice because she was not there. Her name was Andrea.
Comment from Hotel Management
Apr 14, 2017 by hunter, Hotel Management
We apologize the restaurant service was poor. We will work diligently to have this corrected. Thank you for your feedback
3 out of 5
Recommended
for Everyone
by A verified traveler

Free Happy Hour!

Posted Mar 20, 2017
Free Happy Hour was awesome! Good breakfast included (buffet & made to order options)!
Comment from Hotel Management
Apr 14, 2017 by hunter, Hotel Management
Thank you for your comment and liking our breakfast.
4 out of 5
by A verified traveler

Posted Mar 15, 2017
Stayed 3 nights breakfast was terrible 2 of the 3 nights rooms air conditioning would kick on and off about 50 times a night waking me & my family up several times with big bang's. The hot tub was so nasty my suit had to be washed 3 times & it still smells. The pool area was crazy couldn't hear yourself think bad design echo was nuts
Comment from Hotel Management
Apr 14, 2017 by hunter, Hotel Management
Thank you for choosing to stay with us. We will work diligently to get these issues resolved.
1 out of 5
by A verified traveler from TX

Posted Mar 6, 2017
We got the tiniest room you have ever seen. It had 2 tiny twin beds, and the smallest bathroom you could barely walk around. I have NEVER stayed at a embassy that was like this. All the other room have a living area with bedroom. As soon as we opened the door we went and asked the front desk why we got a room like that and was told because we used expedia. I travel every month and seek out embassy hotels and always book with expedia so this was false! We had a 2 night stay and the first night in that room was horrible for my family of 4. The 2nd day we went to lobby and asked if they were completely booked for the night. The guy told us no are you needing a room, we said we are just wanting to see how much it cost to get a bigger room (the ones we are use to at embassy) and he said oh then we don't have any available. Everything we asked for or needed for the weekend was either not available or wasn't available to us because we booked with expedia. I'm not sure what this hotel has against expedia because I am a huge fan and always book through expedia just be careful if you book here and get the room you need.
Comment from Hotel Management
Apr 14, 2017 by hunter, Hotel Management
I am very sorry we were not able to provide you with the quality of services you deserved during your recent stay with us. Please know that this is not typical of our hotel and staff, and we are sorry we didn’t meet your expectations during your stay. We are always looking for ways to improve our guest experience as your satisfaction is very important to us. We try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback. We hope you will consider staying with us again soon so we may have the opportunity to make it right.
5 out of 5
by Maudene

Posted Feb 20, 2017 on Hotels
Comment from Hotel Management
Feb 22, 2017 by General Manager, Hotel Management
Thanks for staying with us!
5 out of 5
by A verified traveler from Dallas, tx

Lovely Hotel. Room smelled.

Posted Feb 19, 2017 on Hotels
Really enjoyed the hotel. Very nice and comfy! Very spacious. Only bad thing is our room had a funny smell (similar to urine). Other than that the hotel is perfect and very clean.
Comment from Hotel Management
Feb 22, 2017 by General Manager, Hotel Management
Thank you for taking a moment to share your experience. I am happy to hear you found the service and accommodations to your liking. We look forward to welcoming you back to our hotel in the not too distant future.
5 out of 5
Recommended
for Everyone
by A verified traveler

nice hotel, comfortable, good location

Posted Feb 14, 2017
second time staying here, I like the hotel, the front desk could be a bit nicer, the breakfast made to order is ok, nothing special as each day had a separate cook and neither of them took care or prise in their work.
Comment from Hotel Management
Feb 15, 2017 by Hunter, Hotel Management
Thank you for your comment. We are glad that you enjoyed your stay with us. We hope to have you back again very soon. Safe travels!
5 out of 5
by Shelia

Posted Feb 13, 2017 on Hotels
Overall I enjoyed my stay. I just wish there was a way to further minimize the the outside noise levels when in my room.
Comment from Hotel Management
Feb 15, 2017 by General Manager, Hotel Management
Thank you for your comment. We are glad that you enjoyed your stay with us. We hope to have you back again very soon. Safe travels!