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Reviews of Executive Inn

2 out of 5
Executive Inn
12670 E Northwest Hwy, Dallas, TX

Reviews

4.8
Rating 10 - Excellent. 23 out of 239 reviews" "
Rating 8 - Good. 33 out of 239 reviews" "
Rating 6 - Okay. 42 out of 239 reviews" "
Rating 4 - Poor. 49 out of 239 reviews" "
Rating 2 - Terrible. 92 out of 239 reviews" "

5.2/10

Cleanliness

5.2/10

Staff & service

3.4/10

Amenities

4.6/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

2/10 Terrible

Alexander

Stayed 1 night in Mar 2024
Response from CC - Guest Relations Manager on Apr 14, 2024
Dear Alexander,We strive to provide a positive experience for all of our guests, and we apologize if we fell short during your visit. If there are specific aspects of your stay that you would like to bring to our attention, we would appreciate more details so that we can address them and make improvements where needed.Sincerely,

10/10 Excellent

Saul

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great. Thanks so much.
Stayed 4 nights in Mar 2024
Response from MP - Guest Relations Manager on Mar 24, 2024
Hello Saul, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

6/10 Okay

Kalicia

Liked: Staff & service
Stayed 6 nights in Oct 2023
Response from Abby on Oct 12, 2023
Thankyou !

8/10 Good

justin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from abby on Dec 26, 2022
we will try our best to give better services.

2/10 Terrible

Keith

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would Not Recommend
We actually never got to stay in this hotel because they gave our room away before we arrived. Despite having made a reservation in advance--and produced proof of our reservation--they had no more rooms for us and we were forced to find another hotel. The clerk refused to call the manager so we could talk to the person in charge. The clerk told me our card would not be charged so we should be okay with no getting a room as promised, despite the fact we had just driven 19 hours from Florida and were totally exhausted and ready to sleep. Their service was terrible and they couldn't care less. I wouldn't recommend this hotel for a dog.
Stayed 1 night in Jul 2022
Response from ABBY on Jul 7, 2022
WE HOLD THE RESERVATION TILL MIDNIGHT AND THERE AFTER THAT WE HAVE TO SELL THE ROOM.

2/10 Terrible

Stalin

Disliked: Cleanliness, amenities, property conditions & facilities
My room was full of roaches like a MF
Stayed 1 night in Mar 2022
Response from abby on Apr 5, 2022
we are sorry that it was not up to your satisfaction.

4/10 Poor

Spencer

Traveled with family
Disliked: Cleanliness, staff & service
Stayed 3 nights in Jul 2021
Response from ABBY on Sep 17, 2021
WE ARE SORRY THAT GUEST WAS UNSTATISFIED HOPE TO GIVE BETTER SERVICES IN FUTURE.

2/10 Terrible

Jamale

Traveled with family
Disliked: Staff & service
Reservation no room
When my family and I arrived we were informed that the hotel no longer had any rooms available. Despite us having a reservation already
Stayed 1 night in Jul 2021
Response from ABBY on Aug 20, 2021
WE HAD ISSUE WITH OUR SYSTEM SO RESERVATIONS DID NOT COME THROUGH.

2/10 Terrible

Verified traveler

Business traveler, Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I reserved a room and said they didn’t have any room not available. Made me waste my gas for no reason.
Stayed 1 night in Jul 2021
Response from ABBY on Aug 20, 2021
WE HAD ISSUE WITH OUR SYSTEM SO RESERVATION DID NOT COME THROUGH. THANKS

2/10 Terrible

Verified traveler

Stayed 1 night in Jul 2021
Response from ABBY on Aug 20, 2021
WE APOLOGISE FOR YOUR DISSATISTACTION.

6/10 Okay

Darrell

Traveled with family
Stayed 2 nights in Jun 2021

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, room comfort
llegue al hotel y me dijieron que ya no abia cuartos
Stayed 1 night in Jun 2021

8/10 Good

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021

2/10 Terrible

Verified traveler

Disliked: Staff & service, amenities, property conditions & facilities
Nothing at all nothing at all nothing at all everything was terrible poor conversation
Stayed 2 nights in Mar 2021

2/10 Terrible

Verified traveler

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2021

2/10 Terrible

Bobby

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Unsatisfied customer
Paid for my room just to arrive and that they unfortunately sold my room too somebody else, we even traveled 2 & a half hours at that
Stayed 1 night in Mar 2021

2/10 Terrible

Tony

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shower didn’t work during the stay & didn’t have another room to switch to
Stayed 1 night in Mar 2021

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2021

2/10 Terrible

Karma Jill

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021

2/10 Terrible

Sandra

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
disgusting , never stay there again
worest hotel experience, disgusting bathroom, mold snd mildew in all in the restroom, non-working heater/air conditioner, broken hair dryer, horrible smell, .. hotel receptionist said there was bugs in other rooms. over paid for the stay.
Stayed 1 night in Mar 2021

4/10 Poor

constance, Frisco, texas

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Lot too be desire not a very safe area. I would never have choosen this place
Stayed 1 night in Feb 2020

2/10 Terrible

Amanda

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
There were roaches everywhere no tv just a horrible place
Stayed 2 nights in Jan 2020

2/10 Terrible

Judith

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Filth WHERE IS FEMA???
They r the worst "INN" in the Dallas/garland area! Rude. Snobby somehow yet the place is just shy of needing hazmat gear. Cockroaches cockroaches cockroaches EVERYWHERE. Do t turn off the lights bc that's when they 1st come out. There is no fridge.no microwave. No ice machine. They charged me ANOTHER 40 bucks after I paid 20 for my dog but the rude maid saw a cat n my brother n told them so they charged me another 40.so that's 60bucks for 2 days on top of me paying 70 per night for roaches n dirty floors.i walked barefoot for 10 minutes n my feet were black black. We literally moved out n while waiting for a ride an hour we saw them go in n "clean" the room for 5 minutes hell they didn't even vacuum n bout 15 minutes after that they RErented the room n didn't even change the linens!! I couldn't believe it! Then our ride fell thru n the man who pretends to b a manager told me he would give us a couple more hours to re find a ride but called the police instead!!!! Better luck next time bc we did nothing wrong. We voluntarily left we didn't get kicked out bc their MOTEL should be condemned n wouldn't be caught dead staying another night in PURE FILTH which coincidentally seems to be the same of your manager n staff?!!!
Stayed 2 nights in Dec 2019

2/10 Terrible

Verified traveler

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is horrible. It should be closed down. The rooms look like they were never cleaned.
Stayed 1 night in Dec 2019

2/10 Terrible

Justin, Dallas

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The surrounding neighborhood was horrible. The room smelled like smoke and it was a non smoking room. There were cockroaches everywhere. The conditions of these rooms were so unbearable that I ended up leaving.
Stayed 1 night in Dec 2019

8/10 Good

Verified traveler

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
VeryFriendly staff, quiet rooms, and fairly clean.
Stayed 1 night in Oct 2019

10/10 Excellent

Brittany

Liked: Staff & service, property conditions & facilities
Check them out!!
Great stay for the most part!!
Stayed 1 night in Oct 2019

2/10 Terrible

Verified traveler

Traveled with family and small children, Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
First hotel smelled like smoke and didnt not wanna give me a refund the second hotel Expedia assigned was very dirty and i still had tompay portion of the bill i am.very un happy with those hotels and expedia
Stayed 1 night in Oct 2019

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
it was terrible it was dirty and at night I got bitten by bugs.
Stayed 1 night in Sep 2019

8/10 Good

Verified traveler

Liked: Cleanliness, amenities
Stayed 1 night in Sep 2019

8/10 Good

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

8/10 Good

Verified traveler

Business traveler, Traveled with pets
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
The staff was very helpful and curteous. Needs a laundry matt.
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveler

Traveled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
The executive isnt very presidential
Well when i checked in I was immediately looked at by a bunch of males making me very uncomfortable. My room was dirty and smelled of wet dog. I asked for disinfectant spray and the front desk dude said no and that i could check out.. totally rude.... the establishment offers breakfast but thats shut down until furter notice. They don't have any ice machines nor do they have a working elevator... lots of criminal activity and drugs are at this establishment. Not a place for your family
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveler

Traveled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Great customer service, but it had holes in the door, things were falling off the walls by themselves, etc
Stayed 1 night in Mar 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worse place ever
Cabinets broken.... bathroom door tore down moldy ceilings n bathroom moldy as well
Stayed 1 night in Mar 2018

2/10 Terrible

Jeneh, Allen, TX

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Treble place not a hotel
I have proof of that executive trash. That place is not a hotel or motel. If you are sending people over there you might also have people to check out this place. And I want a refund from Expedia. And I will share the photos of that place.
Stayed 2 nights in Jun 2017

2/10 Terrible

Darvin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Won't recommend it (last choice)
I honestly stayed because there qas nothing else

2/10 Terrible

John, abilene tx

Disliked: Staff & service, property conditions & facilities, room comfort
A crack haven for crackhead.
Crackheads all over the place, tv remote didn't work, had to fight with tv buttons and finally gave up. The bed was horrendous. Pillows terrible. And finally the parking is very right for a truck. Oh yeah the walkway reeked of urine.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

jaryme, 12670 E Northwest highway

Disliked: Cleanliness, staff & service, property conditions & facilities
very poor service
ugly bed bugs and mosquitos and no ac

2/10 Terrible

Arlene

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never go here !!!
Roaches every where. Holes in the wall. Bed sheets had holes from cigarets falling on them. Locks on doors are not safe. Worst stay ever Neighborhood was awful. Prostitues everywhere

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad information
Elevator wasn't working and we were on second floor and wasn't warned about it. The lobby was awful. Description said breakfast was provided that is why we chose it. When we got there the was a health notice saying no breakfast to to health code violations

2/10 Terrible

John, Atlanta

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bugs
Room was infested with roaches

4/10 Poor

elvia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unpleasant
My stay was NOT great. Two days it was not cleaned. It felt like there was bed bugs or fleas. I requested it to be sprayed and I had to ask twice about it. NEVER once did they seem apologetic, the employees passed the buck from one to the other. The manager/supervisor/owner really needs to be MORE involved this establishment.

2/10 Terrible

Joshua, Minneapolis

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely awful
The room was very dirty. Housekeeping only came one day out of our 3 night stay, and she left our door open! Upon arriving, we were greeted by signs informing us that they no longer serve breakfast due to health code violations. No employees were available to check us out when it was time to leave. All around awful, avoid at all costs.

2/10 Terrible

Erick

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dont stay here unles its your last resort.
The representative who booked my hotel said that it was a nice hotel and that it was recommended by alot of people. When I got there the towels had spots on them. They werent clean. The room was dusty. I went back down at 3am for more towels and sheets and said that Laundry would have to deliver then to me tomorrow.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
the last place on earth!
After second day in the place they blocked online booking and refused my debit/credit cards and said they only take cash. Of course they refused to honor online price and boost the price to $66 a day. No cleaning service. No light bulb. Blood on walls. A/c nasty. I had to clean filters myself. Room door doesn't lock. Screams all day all night. The night is very scary don't get outside of your room. How this place is still in business? What s about the insurance inspection company? The city compliance code??? This hotel is not the only one in the area in those conditions. The hotel regency 11350 LBJ freeway is as much as a nightmare . as concerns the hotel regency just add the owner of the hotel with his wife , walking back and forth through the hotels hallways all night every night, drunk,on drugs and violent towards the guests and you will have an idea of the place.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service
Bad hotel and high
It had bugs and rough looking people surrounded it

8/10 Good

Iris, Dallas

Liked: Cleanliness, staff & service, property conditions & facilities
Good
It was good.

2/10 Terrible

lashundra, fallas

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
convenet
It was cool just didn't like that it was noisy lot of traffic