Ratings based on 749 Verified Reviews

2.9 out of 5
48% of guests recommend
3.0 Room cleanliness
3.0 Service & staff
3.1 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from Louisiana

Worst. Hotel. Stay. Ever!

Posted May 28, 2017
Took 20 minutes for front desk to check us in. Room had no cooking utensils, glasses, etc in the cabinets. The toilet, when it flushed, continued to run until we adjusted the handle. Attempted to call the front desk numerous times with no answer. Hair all over the bathroom. THEN at 3:30 am the fire alarm went off. Although I don't blame the hotel for this, we all sat outside for 25 minutes until one of the guests, not the front desk, called the fire department to clear the building. We never saw a hotel worker/mgr during the fire alarm to let us know everything was ok. Very frightening night. I will NEVER go back
Comment from Hotel Management
May 30, 2017 by General Manager, Hotel Management
Sally, it is disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines to provide a more wonderful experience for future guests. Having said that, we would like to mention that our brand standards require us to make our amenities available at the front desk rather than leaving them in the suites. We will remind our team to communicate this more clearly going forward. Thanks for your candid feedback as this helps us to improve our facilities and service delivery. Sincerely, General Manager
3 out of 5
by A verified traveler

Posted Apr 8, 2017
A lot of things that wish it was the color of the room did not actually come to room and a lot of the appliances and equipment was outdated
Comment from Hotel Management
Apr 9, 2017 by General Manager , Hotel Management
Thank you for evaluating your visit. We are happy your overall visit was good, but I am sorry for not meeting some of your expectations. I regret the inconvenience caused and have shared your feedback with my management as we begin formulating plans for future changes in our property. We hope you will consider us the next time you are in this area. Sincerely General Manager
1 out of 5
by A verified traveler from Katy Tx

spend little extra and stay somewhere else.

Posted Mar 27, 2017
Pros: none
Cons: everything
Location: close to where I need to be
1. room was not cleaned even after returning at 9:00 PM. 2. Breakfast has few granola bars, coffee and packaged muffins. 3. WiFi did not work for 3 days, and won't fix it. 4. Unprofessional staff. Texting her phone will servicing the customer check in... 5. Untrained staff. Took 1 1/2 hours to check in even she see the reservation on the screen. 6. Old Refrigerator makes strange noise. Couldn't sleep. Try to find the switch to turn off the refrigerator at 2 in the morning. 7. Failed wake up calls for both mornings.
Comment from Hotel Management
Mar 29, 2017 by General Manager, Hotel Management
Randy, we appreciate you choosing our hotel and am sorry there was a problem with your wake-up call. I have discussed your concern with the team to ensure all procedures are being followed by our associates. I am also disappointed to read about the numerous issues you encountered while here. Please accept our apologies for failing to deliver the exceptional stay you deserved. To protect the privacy of our long term guests, housekeeping service is provided for guests who are staying for more than seven days. But we are happy to offer this service to you for a minimal fee. If we did not communicate this clearly at the time of check-in, we are sorry. All feedback is taken seriously, and we hope you will stay with us again for a much-improved experience whenever your travels bring you this way. Sincerely, General Manager
5 out of 5
by Tory

Posted Mar 21, 2017 on Hotels
Comment from Hotel Management
Mar 23, 2017 by Manager, Hotel Management
Troy, we appreciate your rating regarding your stay at Extended Stay America - Arlington - Six Flags. We are glad your visit was enjoyable and look forward to seeing you again soon. Sincerely, General Manager
3 out of 5
by A verified traveler

Coffee and muffins was the breakfast

Posted Mar 20, 2017 on Hotels
It's "ok." Greater location for the family and theme parks. We didn't use the trolley svc but it was offered. I think it just needs a little more TLC from the property owners. It was borderline motel. The breakfast was a joke...muffins and coffee. So if you're making a decision based on breakfast then don't do it. The hotel has a stench through hallways but I believe it's due to all the different types of food people may cook, as they do have full kitchens. You do have to ask for dishes and extra towels, but if you're on a budget, going to the local attractions in arlington, and need a kitchen then this is your place. Buy groceries to cook your own breakfast though unless a muffin and coffee will work for you.
Comment from Hotel Management
Mar 23, 2017 by Manager, Hotel Management
We appreciate you being our guest and providing your feedback. We are happy to know our location was convenient for your needs. However, we are sorry the selections at our complimentary grab-and-go breakfast didn't live up to your expectations. We will certainly share your feedback to the appropriate team regarding food and beverage selections at our hotel. Thank you for being our guest, we look forward to welcoming you again. Sincerely, General Manager
3 out of 5
by Rhonda

Overnight staycation...

Posted Mar 19, 2017 on Hotels
My family and needed to be out of the house to get some wrk done. So it was close and available. The check in was fine. Staff was very nice and as accommodating as possible. I appreciated that. The problem i had was with the guest in the rm above us. They were RUDE, INCONSIDERATE and very DISRESPECTFUL of the fact there was another guest under them. I was so angry i wanted to call the police on them for disturbing the peace. The frnt dsk called them and they still didn't calm dwn. They were running across the floor until well after 2 a.m. That was my ONLY problem. The Gen. Mgr. did write me back after giving my review and apologized for the issue that i had. I appreciated that.
Comment from Hotel Management
Mar 21, 2017 by General Manager, Hotel Management
Rhonda, thank you for staying with us. It’s our pleasure knowing you loved the service provided by our staff. However, we apologize for the disturbances from other guests during your stay. We value your patronage and hope to welcome you soon for a much better visit. Sincerely, General Manager
3 out of 5
by William

Great hotel for the price!!

Posted Mar 15, 2017 on Hotels
A great hotel for the price. However I could hear noise and people upstairs and in the hall all the time. Hotel was understaffed on night shift as one person had to handle multiple issues at once. They forgot the wake up call and was very slim on towels and wash cloths. The room was very clean and had everything I needed.
Comment from Hotel Management
Mar 17, 2017 by General Manager, Hotel Management
William, thank you for your candid feedback. We are happy you were happy with your room and the value we offer. However, we regret your sleep was disturbed by the noise from other guests and also apologize for missing your wake up call. Your concerns will be shared with my front desk team to ensure no future guest experiences the same. Thanks again, we hope to have a future opportunity to restore your confidence in us. Sincerely, General Manager
1 out of 5
by Jeffrey

Posted Mar 15, 2017 on Hotels
The place is garbage, sub-par customer service,
Comment from Hotel Management
Mar 17, 2017 by General Manager, Hotel Management
Jeffrey, I apologize for the disappointing stay you had with us. We are sorry for the service issues you experienced during your stay, and we regret the inconvenience it caused. I will be sure to follow up your concerns and use it as a training tool to help us improve our facilities and service moving forward. Thanks for your feedback, and we hope to have a future opportunity to restore your confidence in us. Sincerely, General Manager
1 out of 5
by Darrell

Posted Mar 14, 2017 on Hotels
Comment from Hotel Management
Mar 16, 2017 by General Manager, Hotel Management
Darrell, thank you for staying with us and taking the time to post your rating. Please accept our apologies as we never mean to disappoint any of our guests in any way. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, General Manager
1 out of 5
by A verified traveler

room was dirty

Posted Mar 7, 2017
Pros: nothing
Cons: everything, cleaning staff
Location: Six Flags, Water park, and the stadium.
Room was still dirty. There was food crumbs on the floor and the coffee table. Bathroom was also still dirty, the sink had soap clumps on it. The toilet feet had something on them and the seat had spots on it. I carry clorox wipes so I just cleaned the bathroom. next morning my daughter said she couldn't find her hair band so I was looking on the floor and saw something under the bed. Thinking it was it I used my food to pull it out just to find someone else socks. The elevator also has a awful loud thud noise when going up, around the second floor.
Comment from Hotel Management
Mar 9, 2017 by General Manager, Hotel Management
We are so sorry for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite, but it seems we might have missed some procedures. I am working with my Housekeeping team to reiterate the importance of clean facilities. We apologize for this inconvenience and hope you will give us another opportunity to provide a better experience. Sincerely, General Manager