Ratings based on 614 Verified Reviews

4.2 out of 5
85% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from b

Good location and decent hotel stay

Posted Dec 27, 2016
The room had a weird odor. But everything seemed clean. Staff was nice.
2 out of 5
by A verified traveler

Cockroach and poor customer service

Posted Nov 10, 2016 on Hotels
I had a bad experience on my first night. I found a giant cockroach crawling on the wall and immediately called the front desk. This was around 11 pm. I was assured that maintenance would be there shortly. I waited for several minutes and called back. The same woman answered and said that once her coworker was finished checking some guests in, she would give me a call back ASAP. This was approximately 11:15. I waited for a few more minutes and did not receive a call. When I called the front desk for the third time, I was told by a different woman that maintenance was not onsite this late. This was at 11:30 pm. I'm not sure what happened in that 15 minute window, but that was extremely unprofessional to assure a guest that maintenance would be up shortly if they were no longer onsite. I was eventually able to switch rooms. The next night when I tried to get into my room, my card had stopped working. The guest across the hall told me that it had happened to him earlier that day and that I should go down to the front desk. The woman at the front desk asked me, "What did you do?" instead of politely offering to fix the problem. It turns out they had deactivated my card although I had another night's stay. As I walked back to my room, another guest walked up to the front desk with the same issue. And she repeated the same thing, "What did you do?" Clearly it was an issue on the hotel's end...so why blame the guests? Overall decent accommodations, but poor customer service.
5 out of 5
by A verified traveler

Convienient to downtown and Medieval Times

Posted Nov 7, 2016 on Hotels
Just an overnight stay to see some local attractions. Room was clean and comfortable. Breakfast was good.
5 out of 5
by A verified traveler

Posted Nov 7, 2016 on Hotels
Great service and staff
5 out of 5
by A verified traveler

Nice stay

Posted Nov 7, 2016 on Hotels
Overall very pleased. Fitness center had the basics (treadmills, elliptical, dumbbells) along with towels and water. Room was large and comfortable. There was some noise in the hallways but it was dampened by the room fan. Front desk staff was friendly. Would stay here again without hesitation!
3 out of 5
by A verified traveler

Comfy bed if you don't mind cockroaches :)

Posted Oct 30, 2016 on Hotels
Giant cockroaches
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Oct 30, 2016 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveler from San Antonio

Good Price, Convenient Location but Bad AC Temp

Posted Oct 21, 2016
Pros: Price and Location were great! Staff was very courteous too!
Cons: AC Setting could not be altered to colder than about 78 degrees.
Location: Downtown and Texas State Fair plus a great burger joint down the street and a delicious breakfast/brunch diner a few minutes away...not Denny's.
3 out of 5
by A verified traveler

This traveler left a rating score only Posted Oct 18, 2016 on Hotels
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Oct 17, 2016 on Hotels