Bar (on property)

Reviews of The Ritz-Carlton Dallas, Las Colinas

5 out of 5
The Ritz-Carlton Dallas, Las Colinas
4150 N Macarthur Blvd, Irving, TX

Reviews

9.2

Wonderful

Rating 10 - Excellent. 293 out of 396 reviews" "
Rating 8 - Good. 50 out of 396 reviews" "
Rating 6 - Okay. 26 out of 396 reviews" "
Rating 4 - Poor. 19 out of 396 reviews" "
Rating 2 - Terrible. 8 out of 396 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

2/10 Terrible

kayla

Disliked: Cleanliness
Stayed 1 night in Feb 2024

10/10 Excellent

Barry, London

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and terrific, warm service
Stayed 1 night in Feb 2024

10/10 Excellent

Henry

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing service and great quality
Stayed 2 nights in Feb 2024

10/10 Excellent

Subhi

Liked: Cleanliness, staff & service
Excellent stay. There was construction during our stay but that did not really affect our stay. The only negative aspect was that at no point were we told there was resort fees (and you wouldn’t expect them especially when the facilities were closed for construction) but on check out it was mentioned for the first time that we had $45 for each day. Obviously very disappointing as otherwise it was a great stay.
Stayed 2 nights in Feb 2024

10/10 Excellent

Kenneth

Stayed 1 night in Jan 2024

10/10 Excellent

Veronica

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is such an amazing property! We stayed one night but wish I could have stayed more.
Stayed 1 night in Dec 2023

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Jeffrey

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

6/10 Okay

Amber

Traveled with family
Disliked: Amenities, property conditions & facilities
They need to FULLY disclose that this property is being fully under renovation. Lots of blacks tarps and a lot of areas unusable. Finding menues for the restaurants are impossible or wrong. You have to walk to the restaurants. Then the food wasn't amazing - which is sad since you spend a small fortune on it. We got stranded at the hot tub FOREVER because there were no towels and it was freezing! Luckily i had my cell, but i had to call them twice. :( We got next to a joining room, and the doors are way to close together. I kept thinking someone was walking into our room! The room was nice! The beds were comfy and loved the balcony. This was a night for me to have fun with my kids, so i was super sad the indoor pool was closed. Again this should have FULLY disclosed.
Stayed 1 night in Dec 2023

10/10 Excellent

Princeton, New York

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Latonya

Traveled with family
Stayed 1 night in Dec 2023

10/10 Excellent

Cesar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Nov 2023

10/10 Excellent

Celia B

Liked: Cleanliness, staff & service, property conditions & facilities
It may be a lot of money, but it is so worth it . My favorite part was the sport complex. Me and my mom enjoyed this hotel and would come back. Best hotel ever. Sincerely, Lilli P.S. I am 9years old
Stayed 1 night in Oct 2023

8/10 Good

Jihun

Liked: Staff & service
The resort was the best at DFW area about ten years ago. But, now it is not as good as it was. There are a lot of road construction around the area and the some parts of property is in construction. These are not convenience for me.
Stayed 2 nights in Sep 2023

10/10 Excellent

Douglas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice!
Stayed 2 nights in Sep 2023

10/10 Excellent

JAIME, Pearland

Liked: Cleanliness, staff & service, property conditions & facilities
My room wasn’t ready by guaranteed time but the Service Recovery was amazing
Stayed 1 night in Aug 2023
Response from Jane Kim, Resort Manager on Sep 15, 2023
Good morning, Jaime! Thank you for leaving us a review. We are thrilled to hear our Ladies & Gentlemen were able to provide you with the highest level of service. We look forward to welcoming you back soon!

10/10 Excellent

Bonnie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a top notch, beautiful place. I have never stayed at a resort like this, you definitely get pampered and taken care of
Stayed 1 night in Aug 2023
Response from Jane Kim, Resort Manager on Sep 15, 2023
Good morning, Bonnie. Thank you for taking the time to leave us a review. We are so thrilled to hear you enjoyed the pampering you deserve. We hope to welcome you back soon for another relaxing escape.

8/10 Good

Melissa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

Karen

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gym was awesome! Staff was servant hearted.
Stayed 2 nights in Aug 2023
Response from Jane Kim, Resort Manager on Aug 10, 2023
Good morning, Karen. Thank you for taking the time to leave us a review. We are so thrilled to hear you were able to take advantage of the Fitness Facility. We look forward to welcoming you back soon.

8/10 Good

jason r.

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was nice, but lots of construction in and around the Resort right now. Due to Ritz-Carlton buying and renovating the original Four Seasons property
Stayed 2 nights in Jul 2023
Response from Jane Kim, Resort Manager on Aug 1, 2023
Good morning, Jason R. Thank you for taking the time to leave us a review. Although we understand construction can be quite impactful to your relaxing experience we are incredibly excited for you to see our our completely transformed resort. We look forward to welcoming you back soon, and again, thank you for taking the time to provide us with your feedback.

10/10 Excellent

Bryce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff
Stayed 1 night in Jul 2023
Response from Jane Kim, Resort Manager on Jul 26, 2023
Good afternoon, Bryce. Thank you for taking the time to leave us such a positive review. We are thrilled to hear you enjoyed your time with us. We will be sure to share your feedback with our Ladies & Gentlemen. We look forward to welcoming you back soon!

10/10 Excellent

Allison

Stayed 1 night in Jul 2023
Response from Jane Kim, Resort Manager on Jul 24, 2023
Good morning, Allison. Thank you for taking the time to share your experience with us. We look forward to welcoming you back soon!

10/10 Excellent

Joey

Stayed 1 night in Jul 2023
Response from Jane Kim, Resort Manager on Jul 19, 2023
Good afternoon, Joey. Thank you for taking the time to leave us a review. We are so pleased to hear that you had a wonderful time with us. We look forward to welcoming you back soon!

10/10 Excellent

lovejit

Liked: Cleanliness, staff & service, property conditions & facilities
Calm and quiet place for a peaceful staycation!!!
Stayed 2 nights in Jul 2023
Response from Jane Kim, Resort Manager on Jul 10, 2023
Good morning, Lovejit. Thank you for taking the time to leave us a review. We are pleased to hear you enjoyed your time with us. We look forward to welcoming you back soon!

4/10 Poor

DAVIDE

Business traveler
Disliked: Staff & service, property conditions & facilities
OLD
Stayed 1 night in Jun 2023
Response from Jane Kim, Resort Manager on Jul 10, 2023
Good morning, DAVIDE. We are sorry to hear we did not meet your expectations and are disappointed to hear your feedback about your stay with us. Our hotel is currently undergoing a complete transformation including a full renovation. We hope to welcome you back to visit our beautifully redone resort, DAVIDE.

10/10 Excellent

Joel

Stayed 1 night in Jun 2023
Response from Jane Kim, Resort Manager on Jun 30, 2023
Good afternoon, Joel. Thank you for taking the time to leave us such a positive review. We look forward to welcoming you back soon!

8/10 Good

Stephanie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great resort, but lots of construction.
Stayed 2 nights in Jun 2023
Response from Jane Kim, Resort Manager on Jun 23, 2023
Good morning, Stephanie. Thank you for taking the time to leave us such a positive review as we transition the resort to join the Ritz-Carlton brand. We look forward to welcoming you back soon to experience our newly renovated resort.

10/10 Excellent

Brad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Jane Kim, Resort Manager on Jun 22, 2023
Good morning, Brad. Thank you for taking the time to leave us such a positive review. We hope you had a wonderful time at our resort. We look forward to welcoming you back soon!

10/10 Excellent

Nneka

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The resort has everything, food, huge pool, gym, basketball court, and all the staff were excellent!!
Stayed 2 nights in Jun 2023
Response from Jane Kim, Resort Manager on Jun 20, 2023
Good morning, Nneka!Thank you for taking the time to leave us such a lovely review. We are pleased to hear you had a wonderful stay with us. We hope to welcome you back soon!

10/10 Excellent

JEFF

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Truly exceptional customer service!
Stayed 1 night in Jun 2023
Response from Jane Kim, Resort Manager on Jun 6, 2023
Good morning, JEFF. Thank you for taking the time to leave us such a lovely review. We are thrilled to hear you had a wonderful experience with us. We look forward to welcoming you back soon.

10/10 Excellent

Sean

Stayed 3 nights in Nov 2022
Response from Jane Kim, Resort Manager on Jun 22, 2023
Good morning, Sean. Thank you for taking the time to leave us a review. We look forward to welcoming you back soon!

10/10 Excellent

Kristofor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023
Response from Jane Kim, Resort Manager on May 30, 2023
Good afternoon, Kristofor. We want to thank you for taking the time to leave such a positive review. We look forward to welcoming you back soon. Kindly, The Las Colinas Resort, Dallas

10/10 Excellent

MATT, Lewisville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023
Response from Jane Kim, Resort Manager on Jun 1, 2023
Good morning, Matt. Thank you for taking the time to leave us a review. We are thrilled to hear you enjoyed your time with us. We look forward to welcoming you back to The Las Colinas Resort, Dallas soon! Kindly, The Las Colinas Resort, Dallas Team

10/10 Excellent

Meredith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2023
Response from Jane, Hotel Manager on May 23, 2023
Thank you for the favorable review. We were delighted to have you as our guest and look forward to our next opportunity to welcome you to The Las Colinas Resort.

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
everyone was so kind to us after a terrible travel day
Stayed 1 night in May 2023
Response from Jane, Hotel Manager on May 10, 2023
Rachel,Thank you for the 5-star review! We appreciate your kind words and hope to have an opportunity to welcome you again soon.

10/10 Excellent

Levi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My wife and I celebrated our first year engagement anniversary. Had a fantastic time there together. We will definitely be back!!
Stayed 2 nights in Apr 2023
Response from Jane, Hotel Manager on Apr 27, 2023
Congratulations on your engagement anniversary. We are so glad that you enjoyed your stay at The Las Colinas Resort. It was a pleasure to have you and we look forward to welcoming you back again soon.

10/10 Excellent

Mala

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed a fabulous stay at Las Colinas Resort over the long weekend. The staff went above and beyond to assist us, especially Jonas (I hope I have his name right- the tall waiter at Law Restaurant) when I thought I had lost my cell phone. I would highly recommend this resort to anyone visiting the Dallas area. I’m certain that the upcoming renovations will also enhance this outstanding resort. Thank you for a great stay!
Stayed 3 nights in Apr 2023
Response from Jane, Hotel Manager on Apr 11, 2023
Dear Mala,We appreciate your review. Providing the highest level of hospitality is our number one priority and I was happy to see that you enjoyed your stay with us. Thank you for recognizing our staff, we will be certain to share your compliments with them. We look forward to welcoming you again soon.

10/10 Excellent

Ren

Stayed 2 nights in Apr 2023
Response from Jane, Hotel Manager on Apr 10, 2023
Providing the highest level of service is our number one priority. We are delighted to know that you enjoyed your time with us and appreciate you taking the time to offer a review. We look forward to our next opportunity to welcome you to The Las Colinas Resort, Dallas.

10/10 Excellent

hamed

Traveled with family
Liked: Staff & service, amenities
Amazing property Needs update
Stayed 2 nights in Mar 2023
Response from Jane, Hotel Manager on Apr 4, 2023
Thank you for the 5-Star review! We are excited that our property transformation will begin very soon. We hope to have an opportunity to welcome you again soon.

10/10 Excellent

Katherine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Jane on Mar 29, 2023
Dear Katherine,I’m so glad that you enjoyed your stay at The Las Colinas Resort. It was a pleasure to have you and we look forward to welcoming you back again soon. Sincerely, Jane Kim Hotel Manager The Las Colinas Resort, Dallas

10/10 Excellent

Walter

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Jane Kim, Resort Manager on Mar 28, 2023
Dear Walter, Thank you for taking the time to review your recent stay! It was a pleasure to serve you, and we look forward to welcoming you back to The Las Colinas Resort again soon.

10/10 Excellent

Cristina

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Great Staff
Stayed 2 nights in Mar 2023
Response from Jane Kim, Resort Manager on Mar 21, 2023
Dear Cristina, Thank you for the 5-star review! It was a pleasure to serve you, and we look forward to welcoming you back to The Las Colinas Resort again soon.

10/10 Excellent

S.Denise

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The customer service was wonderful. We will return and have recommend the property to other patrons.
Stayed 3 nights in Mar 2023
Response from Jane Kim, Resort Manager on Mar 20, 2023
Dear S Denise,Thank you for the kind words about our Resort and staff! Our primary goal is to provide 5-star service, so I'm thrilled to read that was your experience.It was a pleasure to serve you, and we look forward to welcoming you back to The Las Colinas Resort again soon.

10/10 Excellent

April

Liked: Cleanliness, staff & service, property conditions & facilities
Truly exceptional staff and property. From the moment I pulled up to valet to check in, to in-room dining service, every member of the staff was friendly, helpful, and went out of their way to make me feel welcomed. The room was very comfortable with great amenities. I will absolutely stay here again!
Stayed 3 nights in Mar 2023
Response from Jane Kim, Resort Manager on Mar 20, 2023
Dear April,Thank you for the kind words about our Resort and staff! Our primary goal is to provide 5-star service and experiences, so I'm thrilled to read that you enjoyed your stay.It was a pleasure to serve you, and we look forward to welcoming you back to The Las Colinas Resort again soon.

10/10 Excellent

RENE

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property, excellent service.
Stayed 2 nights in Mar 2023
Response from Jane Kim, Resort Manager on Mar 20, 2023
Dear RENE,Thank you for the 5-star review! It was a pleasure to serve you, and we look forward to welcoming you back to The Las Colinas Resort again soon.

4/10 Poor

Mincai

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Feb 2023
Response from Jane Kim, Resort Manager on Mar 28, 2023
Dear Mincai,Thank you for taking the time to review your recent stay. Our primary goal is to provide no less than 5-star service, so I'm concerned to see that was not your experience. I would love to learn where we missed the mark. Would you mind connecting with me directly? I look forward to hearing from you.

10/10 Excellent

Beau

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Jane Kim, Resort Manager on Mar 20, 2023
Dear Bear,Thank you for the glowing review! It was a pleasure to serve you, and we look forward to welcoming you back to The Las Colinas Resort again soon.

10/10 Excellent

Mayra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing
Stayed 1 night in Feb 2023
Response from Jane Kim, Resort Manager on Mar 20, 2023
Dear Mayra,Thank you for the glowing review of your recent stay at our Resort!It was a pleasure to serve you, and we look forward to welcoming you back to The Las Colinas Resort again soon.

10/10 Excellent

Rebecca

Stayed 1 night in Feb 2023
Response from Jane Kim, Resort Manager on Mar 20, 2023
Dear Rebecca,Thank you for the 5-star review! It was a pleasure to serve you, and we look forward to welcoming you back to The Las Colinas Resort again soon.