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We were delayed from DFW due to the airport shutting down due to weather and Tabatha at the front desk was very an accommodating and very friendly! If I’m ever in the Dallas area I would definitely stay there again
Excellent stay. There was construction during our stay but that did not really affect our stay. The only negative aspect was that at no point were we told there was resort fees (and you wouldn’t expect them especially when the facilities were closed for construction) but on check out it was mentioned for the first time that we had $45 for each day. Obviously very disappointing as otherwise it was a great stay.
They need to FULLY disclose that this property is being fully under renovation. Lots of blacks tarps and a lot of areas unusable.
Finding menues for the restaurants are impossible or wrong. You have to walk to the restaurants. Then the food wasn't amazing - which is sad since you spend a small fortune on it.
We got stranded at the hot tub FOREVER because there were no towels and it was freezing! Luckily i had my cell, but i had to call them twice. :(
We got next to a joining room, and the doors are way to close together. I kept thinking someone was walking into our room!
The room was nice! The beds were comfy and loved the balcony.
This was a night for me to have fun with my kids, so i was super sad the indoor pool was closed. Again this should have FULLY disclosed.
It may be a lot of money, but it is so worth it . My favorite part was the sport complex. Me and my mom enjoyed this hotel and would come back. Best hotel ever.
Sincerely, Lilli P.S. I am 9years old
Celia B
Stayed 1 night in Oct 2023
8/10 Good
Jihun
Oct 2, 2023
Liked: Staff & service
The resort was the best at DFW area about ten years ago. But, now it is not as good as it was.
There are a lot of road construction around the area and the some parts of property is in construction. These are not convenience for me.
My room wasn’t ready by guaranteed time but the Service Recovery was amazing
JAIME
Stayed 1 night in Aug 2023
Response from Jane Kim, Resort Manager on Sep 15, 2023
Good morning, Jaime! Thank you for leaving us a review. We are thrilled to hear our Ladies & Gentlemen were able to provide you with the highest level of service. We look forward to welcoming you back soon!
This is a top notch, beautiful place. I have never stayed at a resort like this, you definitely get pampered and taken care of
Bonnie
Stayed 1 night in Aug 2023
Response from Jane Kim, Resort Manager on Sep 15, 2023
Good morning, Bonnie. Thank you for taking the time to leave us a review. We are so thrilled to hear you enjoyed the pampering you deserve. We hope to welcome you back soon for another relaxing escape.
Response from Jane Kim, Resort Manager on Aug 10, 2023
Good morning, Karen. Thank you for taking the time to leave us a review. We are so thrilled to hear you were able to take advantage of the Fitness Facility. We look forward to welcoming you back soon.
Property was nice, but lots of construction in and around the Resort right now. Due to Ritz-Carlton buying and renovating the original Four Seasons property
jason r.
Stayed 2 nights in Jul 2023
Response from Jane Kim, Resort Manager on Aug 1, 2023
Good morning, Jason R. Thank you for taking the time to leave us a review. Although we understand construction can be quite impactful to your relaxing experience we are incredibly excited for you to see our our completely transformed resort. We look forward to welcoming you back soon, and again, thank you for taking the time to provide us with your feedback.
Response from Jane Kim, Resort Manager on Jul 26, 2023
Good afternoon, Bryce. Thank you for taking the time to leave us such a positive review. We are thrilled to hear you enjoyed your time with us. We will be sure to share your feedback with our Ladies & Gentlemen. We look forward to welcoming you back soon!
10/10 Excellent
Allison
Jul 22, 2023
Allison
Stayed 1 night in Jul 2023
Response from Jane Kim, Resort Manager on Jul 24, 2023
Good morning, Allison. Thank you for taking the time to share your experience with us. We look forward to welcoming you back soon!
10/10 Excellent
Joey
Jul 18, 2023
Joey
Stayed 1 night in Jul 2023
Response from Jane Kim, Resort Manager on Jul 19, 2023
Good afternoon, Joey. Thank you for taking the time to leave us a review. We are so pleased to hear that you had a wonderful time with us. We look forward to welcoming you back soon!
Response from Jane Kim, Resort Manager on Jul 10, 2023
Good morning, Lovejit. Thank you for taking the time to leave us a review. We are pleased to hear you enjoyed your time with us. We look forward to welcoming you back soon!
Response from Jane Kim, Resort Manager on Jul 10, 2023
Good morning, DAVIDE. We are sorry to hear we did not meet your expectations and are disappointed to hear your feedback about your stay with us. Our hotel is currently undergoing a complete transformation including a full renovation. We hope to welcome you back to visit our beautifully redone resort, DAVIDE.
10/10 Excellent
Joel
Jun 29, 2023
Joel
Stayed 1 night in Jun 2023
Response from Jane Kim, Resort Manager on Jun 30, 2023
Good afternoon, Joel. Thank you for taking the time to leave us such a positive review. We look forward to welcoming you back soon!
Response from Jane Kim, Resort Manager on Jun 23, 2023
Good morning, Stephanie. Thank you for taking the time to leave us such a positive review as we transition the resort to join the Ritz-Carlton brand. We look forward to welcoming you back soon to experience our newly renovated resort.
Response from Jane Kim, Resort Manager on Jun 22, 2023
Good morning, Brad. Thank you for taking the time to leave us such a positive review. We hope you had a wonderful time at our resort. We look forward to welcoming you back soon!
The resort has everything, food, huge pool, gym, basketball court, and all the staff were excellent!!
Nneka
Stayed 2 nights in Jun 2023
Response from Jane Kim, Resort Manager on Jun 20, 2023
Good morning, Nneka!Thank you for taking the time to leave us such a lovely review. We are pleased to hear you had a wonderful stay with us. We hope to welcome you back soon!
Response from Jane Kim, Resort Manager on Jun 6, 2023
Good morning, JEFF. Thank you for taking the time to leave us such a lovely review. We are thrilled to hear you had a wonderful experience with us. We look forward to welcoming you back soon.
10/10 Excellent
Sean
May 31, 2023
Sean
Stayed 3 nights in Nov 2022
Response from Jane Kim, Resort Manager on Jun 22, 2023
Good morning, Sean. Thank you for taking the time to leave us a review. We look forward to welcoming you back soon!
Response from Jane Kim, Resort Manager on May 30, 2023
Good afternoon, Kristofor. We want to thank you for taking the time to leave such a positive review. We look forward to welcoming you back soon. Kindly, The Las Colinas Resort, Dallas
Response from Jane Kim, Resort Manager on Jun 1, 2023
Good morning, Matt. Thank you for taking the time to leave us a review. We are thrilled to hear you enjoyed your time with us. We look forward to welcoming you back to The Las Colinas Resort, Dallas soon! Kindly, The Las Colinas Resort, Dallas Team
Thank you for the favorable review. We were delighted to have you as our guest and look forward to our next opportunity to welcome you to The Las Colinas Resort.
My wife and I celebrated our first year engagement anniversary. Had a fantastic time there together. We will definitely be back!!
Levi
Stayed 2 nights in Apr 2023
Response from Jane, Hotel Manager on Apr 27, 2023
Congratulations on your engagement anniversary. We are so glad that you enjoyed your stay at The Las Colinas Resort. It was a pleasure to have you and we look forward to welcoming you back again soon.
Enjoyed a fabulous stay at Las Colinas Resort over the long weekend. The staff went above and beyond to assist us, especially Jonas (I hope I have his name right- the tall waiter at Law Restaurant) when I thought I had lost my cell phone.
I would highly recommend this resort to anyone visiting the Dallas area. I’m certain that the upcoming renovations will also enhance this outstanding resort.
Thank you for a great stay!
Mala
Stayed 3 nights in Apr 2023
Response from Jane, Hotel Manager on Apr 11, 2023
Dear Mala,We appreciate your review. Providing the highest level of hospitality is our number one priority and I was happy to see that you enjoyed your stay with us. Thank you for recognizing our staff, we will be certain to share your compliments with them. We look forward to welcoming you again soon.
10/10 Excellent
Ren
Apr 9, 2023
Ren
Stayed 2 nights in Apr 2023
Response from Jane, Hotel Manager on Apr 10, 2023
Providing the highest level of service is our number one priority. We are delighted to know that you enjoyed your time with us and appreciate you taking the time to offer a review. We look forward to our next opportunity to welcome you to The Las Colinas Resort, Dallas.
10/10 Excellent
hamed
Traveled with family
Apr 3, 2023
Liked: Staff & service, amenities
Amazing property
Needs update
hamed
Stayed 2 nights in Mar 2023
Response from Jane, Hotel Manager on Apr 4, 2023
Thank you for the 5-Star review! We are excited that our property transformation will begin very soon. We hope to have an opportunity to welcome you again soon.
Dear Katherine,I’m so glad that you enjoyed your stay at The Las Colinas Resort. It was a pleasure to have you and we look forward to welcoming you back again soon. Sincerely, Jane Kim Hotel Manager The Las Colinas Resort, Dallas
Response from Jane Kim, Resort Manager on Mar 28, 2023
Dear Walter, Thank you for taking the time to review your recent stay! It was a pleasure to serve you, and we look forward to welcoming you back to The Las Colinas Resort again soon.
Response from Jane Kim, Resort Manager on Mar 21, 2023
Dear Cristina, Thank you for the 5-star review! It was a pleasure to serve you, and we look forward to welcoming you back to The Las Colinas Resort again soon.
The customer service was wonderful. We will return and have recommend the property to other patrons.
S.Denise
Stayed 3 nights in Mar 2023
Response from Jane Kim, Resort Manager on Mar 20, 2023
Dear S Denise,Thank you for the kind words about our Resort and staff! Our primary goal is to provide 5-star service, so I'm thrilled to read that was your experience.It was a pleasure to serve you, and we look forward to welcoming you back to The Las Colinas Resort again soon.