Ratings based on 154 Verified Reviews

2.8 out of 5
47% of guests recommend
3.1 Room cleanliness
2.8 Service & staff
3.0 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from js McAllen TX

If you

Posted May 15, 2017
The room smelled BAD!! I was given a non-smoking room but felt as if I was given a smoking room. It was hard to breathe. I requested another room and got one. That one was 2xs as bad. I had my 2 dogs with me on this trip. The manager ( Indian descent) was very nice and gentle. But it's the quality of the rooms.
3 out of 5
Recommended
for Everyone
by A verified traveler

Basic but everything clean and functioning.

Posted Mar 12, 2017
Great location. We stayed 3 nights. Beds good, clean, and functional!
Comment from Hotel Management
Mar 30, 2017 by dp, Hotel Management
thank you
3 out of 5
by Rebecca

Rude and Unwelcoming

Posted Feb 19, 2017 on Hotels
Our taxi driver told us this was the rough part of town, however its proximity to downtown transport still made it desirable for us as we passed through Dallas on our travels. The motel appears to have undergone recent renovation (at least our room had) and the pictures online do not reflect this, so you may be pleasently surprised at the size and quality of your room! Especially the bathroom. However, I could not get the hairdryer to work, and the microwave was missing its plate; more importantly the wifi was very poor. Not much point having the ameniities if they dont work. I had said I wouldnt write a review for the motels we stayed in during our travels in the states, since we were staying in budget places you can't ask for much: what you see is what you get. BUT since the biggest let down of this place is the staff that run it, compared to all the other places we stayed prior (4 in total) I felt something should be said. The staff were unwelcoming and sullen, the most unbelievable thing of all was on the morning of our check out we received a loud knock on our door over an hour before the standard check out time of 11am asking if we would STAY OR GO? And again 15 mins before 11am. If we had been causing trouble I might have understood this kind of behaviour, and I havent experienced anything like this anywhere else! Stay somewhere else if you want to be treated with some human decancy at the very least.
Comment from Hotel Management
Feb 25, 2017 by General Manager, Hotel Management
sorry you have all this problem in your stay. but we will work very hard to fix your problem.
1 out of 5
by Elizabeth A

Absolutely the worst!

Posted Feb 11, 2017 on Hotels
The bedspread was stained with water marks and red splotches (blood?) The toilet was so close to the wall larger persons could not sit there. We left and demanded a full refund.
Comment from Hotel Management
Feb 14, 2017 by General Manager, Hotel Management
yes we did give you all refund. because you need handicap room. we do not have on double bad with handicap room. but we are sorry you have all this problem.
2 out of 5
by A verified traveler

You get what you pay for....

Posted Feb 10, 2017 on Orbitz
I get it was a cheap place to stay. That being said here was my experience: Sheets were dirty - very dirty. Towels were not clean - I think they were washed but certainly not clean. Only hand soap was provided - no shampoo. Window only had one working lock on it. Lyft driver said he tries to avoid picking people up at this place.
Comment from Hotel Management
Feb 14, 2017 by galaxyinndallas@gmail.com, Hotel Management
sorry you have all this problem in your stay. but we will work very hard fix your problem.
2 out of 5
Recommended
for Everyone
by A verified traveler from Kilgore

decent location.

Posted Feb 9, 2017
Pros: Location
Floor was sticky. Turned my socks, then my feet black. Did have a fridge and microwave. Bed was poorly made, but not uncomfortable. Had cable tv. Bathroom arrangement was nice. Bathroom appeared clean. Staff had to help me get into room because key quit working and re-programming didn't help. She muttered something about a "battery". Room was VERY inexpensive, so I was satisfied if not happy.
Comment from Hotel Management
Feb 14, 2017 by dp, Hotel Management
sorry you have all this problem in your stay. but we will work very hard fix your problem.
4 out of 5
by A verified traveler

Posted Dec 18, 2016 on Hotels
the hotel has a nice wooden floor w/c I really prefer than carpet and also the bathroom is nice and clean. the only issue was there was no housekeeping for 4 nites we stayed.
Comment from Hotel Management
Jan 22, 2017 by General Manager, Hotel Management
we will work hard and thank you
3 out of 5
Recommended
for Everyone
by A verified traveler from NZ

Better than expected

Posted Nov 7, 2016
I read some not great reviews about this place, but stayed in it anyway because of its price and location. The room was small but comfortable, everything was clean, shower was very nice, and transportation was easy (the bus leaves from the gate!).
Comment from Hotel Management
Nov 11, 2016 by dp, Hotel Management
thanks
4 out of 5
by A verified traveler

A convenient location, clean and comfortable bed!

Posted Oct 19, 2016 on Hotels
Came for attending a conference and returned to the hotel room just to sleep at night. The bed was clean and comfortable, air conditioning was functioning perfectly and location close to downtown.
Comment from Hotel Management
Oct 26, 2016 by General Manager, Hotel Management
thank you
1 out of 5
by A verified traveler

Awful hotel

Posted Oct 13, 2016 on Hotels
Front desk manager wasn't extremely rude and unhelpful. Will never go back.
Comment from Hotel Management
Oct 26, 2016 by General Manager, Hotel Management
sorry you have all this problem. but we will hard fix your problem.