Ratings based on 10 Verified Reviews

1.7 out of 5
10% of guests recommend
1.8 Room cleanliness
2.6 Service & staff
1.7 Room comfort
1.6 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Not Good Stay

Posted Jan 20, 2017
Pros: Nothing
The hotel has a Mexican restaurant attached to it. The restaurant food was good and staff was friendly. Best part about the stay, even with us being the ONLY different culture of people there. The restaurant had Karaoke that night, so it was very loud in the hotel. The hotel seemed to have been a place primarily for guests that are only going to stay a few hours, not days. The beds were like sleeping on the floor. Not comfortable at all.
5 out of 5
Recommended
for Everyone
by A verified traveler from A

Affordable hotel neat Medical City Dallas

Posted Jan 12, 2017
This hotel isn't as bad as some of other reviews state. Could been little cleaner or have the shower updated. Picture on website do it justice. Bed was comfortable. It's right off LBJ and you don't hear any of the road noises. We would stay here again.
Comment from Hotel Management
Jan 16, 2017 by Jaheer, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! We will take care of the issues you experienced during your stay.
1 out of 5
by A verified traveler from US

Posted Dec 1, 2016
I would never stay at that bad place again the room at 323 is nasty bad room I would never stay again.m
Comment from Hotel Management
Dec 5, 2016 by JS, Hotel Management
We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.
1 out of 5
by A verified traveler from OKC,OK

Absolutly terrible. Hotel is in the Getto.

Posted Nov 8, 2016
Pros: We did not like the hotel at all. There is not a good thing to say. It is filthy, the WHOLE parking lot is dark. Very scary place! Booked on a "mystery Booking" Never again! 3 star??? NO WAY!!!
Cons: Dirty old run down. the floor tile in the entry was three different types, "patches" We were approached by a panhandler before able to get luggage out of the car. Later the hobo was asleep in a chair in the lobby. The entire hotel smells like a curry indian resturant. There is a Mexican bar with a common entrance, pumping loud Mexican music till 3am. THIS IS NOT A 3 STAR HOTEL. As I was promised.
Location: It is located under an interstate highway. Nothing to do nearby unless, you are not afarid of drug dealers.
Comment from Hotel Management
Dec 5, 2016 by JS, Hotel Management
We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.
1 out of 5
by A verified traveler from Brisbane, Australia

Last time we'll trust a Mystery Hotel!

Posted Oct 9, 2016
Phone not working. 3 different lamp bulbs had to be replaced. Peeling wallpaper. Bed was lumpy. Dirty everywhere ... in room and outside in corridor.
Comment from Hotel Management
Oct 20, 2016 by Jaheer, Hotel Management
We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.
1 out of 5
by A verified traveler from Austin, TX

Expedia falsely rated this hotel a 3.5

Posted Sep 18, 2016
The hotel itself writes itself as a 2.5. When you get there you see that it's very run down. Then the hostess asks you for $50. I asked what the money was for and they said just in case I damage something. They said they give you the money back after they check out your room. I have no idea when that is. The shower did not work. The walls were peeling in the hallways smell bad. When I told them when I got there the shower was not working they asked me what happened to the shower . I told the lady I don't know it was not working when I got there . They fix the shower on the second day. Maybe if Expedia has not rated them of 3.5 I would not have expected better.
Comment from Hotel Management
Oct 20, 2016 by Jaheer, Hotel Management
The $50 is the refundable incidental deposit. We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.
1 out of 5
by A verified traveler

Posted Sep 16, 2016
not a good experience. not what i was expecting. very disappointed.
Comment from Hotel Management
Oct 20, 2016 by Jaheer, Hotel Management
We’ll work hard to fix the issue you experienced. Thanks for letting us know.
2 out of 5
by A verified traveler

Posted Sep 9, 2016
Hotel looks ok on the outside, but not that great inside. Room had musty old moldy smell. Air conditioner was very loud and couldn't sleep, fridge door wouldn't close all the way, faucet didn't operate well and the list goes on. Found baby roach on shower curtain while I was showering. Wouldn't recommend.
Comment from Hotel Management
Sep 10, 2016 by Jaheer, Hotel Management
I apologize for the inconvenience you had during your stay. We have fixed all except the faucet which operated fine when we checked. But we do appreciate the time you took to write this review.
2 out of 5
by A verified traveler from m

Posted Aug 8, 2016
Room smelt horrible and there was mould in the bathroom and the bath was dirty, other than that the bed was clean and comfortable but glad we didn't stay longer than one night
Comment from Hotel Management
Aug 11, 2016 by Jaheer, Hotel Management
I apologize for the inconvenience you had during your stay. We will look into this. Thank you for your review.
1 out of 5
by A verified traveler from dallas,TX

Posted Jun 30, 2016
You get what you pay for .. Looks nothing like the pictures. It was horrible to me.
Comment from Hotel Management
Jul 14, 2016 by JS, Hotel Management
We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.