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Reviews of Gaylord Texan Resort & Convention Center

4 out of 5
Gaylord Texan Resort & Convention Center
1501 Gaylord Trl, Grapevine, TX

Reviews

8.6

Excellent

Rating 10 - Excellent. 657 out of 1061 reviews" "
Rating 8 - Good. 194 out of 1061 reviews" "
Rating 6 - Okay. 104 out of 1061 reviews" "
Rating 4 - Poor. 59 out of 1061 reviews" "
Rating 2 - Terrible. 47 out of 1061 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Mark

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice resort. Only real issue is that breakfasts are way more expensive than expected when compared to other meals.
Stayed 7 nights in Apr 2024

4/10 Poor

Marina

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
I booked this hotel specifically for the outdoor water park, which was closed in April. This wasn't clear from the information on Expedia.
Stayed 1 night in Apr 2024

10/10 Excellent

Luke

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We loved the atmosphere and the vibe of the place
Stayed 1 night in Apr 2024

6/10 Okay

Josephine, San Jose

Liked: Cleanliness
Stayed 1 night in Apr 2024

10/10 Excellent

Randy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was wonderful everything you need was all in one place and fun.
Stayed 4 nights in Apr 2024

8/10 Good

wayne

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities
Very easy stay. Good connectivity to grapevine and surrounding area. The food options on site are decent. However, basic snack and drink prices, including the coffee shop are far to inflated.
Stayed 4 nights in Apr 2024

10/10 Excellent

Ana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place, very good costumer service 👌 clean!!
Stayed 3 nights in Apr 2024

10/10 Excellent

Zinaida

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome hotel.
Stayed 3 nights in Apr 2024

10/10 Excellent

Ashley

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the entire experience! Get the atrium view if you can.
Stayed 3 nights in Apr 2024

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

Priscilla

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
We had a really bad experience with billing that took us 3 months to resolve. They billed us for another guests room and charged us almost $2k extra for our visit and did not handle rhe resolution properly.
Stayed 2 nights in Dec 2023

10/10 Excellent

Tasha

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we enjoyed our entire stay! it ws calm and serene and convenient; our spa time was elite as well
Stayed 1 night in Mar 2024

10/10 Excellent

Nora

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful atrium and tasty restaurants.
Stayed 2 nights in Mar 2024

2/10 Terrible

Francisco

Disliked: Cleanliness

10/10 Excellent

Fabiola

Stayed 1 night in Mar 2024

10/10 Excellent

Ronald, DANVILLE

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Meals are too pricey
Stayed 3 nights in Mar 2024

10/10 Excellent

Emmanuel

Stayed 1 night in Mar 2024

6/10 Okay

Jordan

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Rooms are dated and not very clean. Not awful just disappointing for the price
Stayed 1 night in Feb 2024

10/10 Excellent

Eric

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay loved it
Stayed 2 nights in Feb 2024

10/10 Excellent

Ryan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our first stay and won’t be our last. We have already booked another trip with our whole family this time. Look forward to the summer vibes and what they bring.
Stayed 1 night in Feb 2024

10/10 Excellent

Natasha

Liked: Cleanliness, staff & service, property conditions & facilities
I loved this hotel
Stayed 3 nights in Dec 2023

10/10 Excellent

Trevor

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Sandi

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property!!
Stayed 1 night in Feb 2024

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities
Expensive
Stayed 1 night in Dec 2023

10/10 Excellent

Christopher

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only thing was the pillow cases had makeup stains on them. I’m sure they were washed but stained.
Stayed 2 nights in Feb 2024

10/10 Excellent

Michelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is the perfect sraycation
Stayed 1 night in Feb 2024

10/10 Excellent

Amanda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 3 nights in Jan 2024

6/10 Okay

Ernestine

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
First, please train your staff to be quick and efficient at the check in counter. I received the worst customer service from Jessica/Brazil. She didn’t greet me, could barely speak any English. Her coworker checked in three guests in the time it took her to check me in! The room had no plastic laundry bags or complimentary coffee that was promised. For close to $400 a night we should get those two things. Wouldn’t stay there again.
Stayed 1 night in Jan 2024

10/10 Excellent

Carole

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

4/10 Poor

Sandra L

Stayed 4 nights in Jan 2024

10/10 Excellent

Jed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely an amazing resort!!
Stayed 2 nights in Jan 2024
Response from Kathryn on Jan 21, 2024
Glad you enjoyed your stay! You are welcome back any time.

10/10 Excellent

darnell m.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wondrous Castle
The Gaylord’s ambience is spectacular. There are lit fireplaces, high ceilings, a stone interior entrance…feels like a castle, heated indoor & outdoor pools, fitness room, coi fish pond, running train set, water geyser, giant chocolate chip cookies, live singing pianist, thick, clean and not stained carpet heading to room. Great idea with the noiseless, clean fireworks. Parking should not be charged if you stay at a non-peak time.
Stayed 1 night in Jan 2024
Response from Kathryn on Jan 21, 2024
Thank you so much for this amazing review. We are so glad you enjoyed so many aspects of the property and hope to have you again soon.

10/10 Excellent

Rachelle

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly and the place was decorated so magical. Our grandchildren loved it!!
Stayed 2 nights in Dec 2023

10/10 Excellent

JODI, paris

Stayed 1 night in Dec 2023

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Karlon

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Samantha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

Thu

Stayed 1 night in Dec 2023

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, room comfort
A amazing setting, amazing city, but a bad hotel.
The restaurants were very basic but the food was pretty good. The events surrounding the resort itself were also amazing and I loved the decorations as well. However, the room itself is where problems arose. The cleaning lady must've done a bad job because the mirror was dirty, there was blood in one of the pillows, and there were random bits of hair left over in the tub from the previous guest along with a used bandaid. This is something I would've expected from a 2-star motel, not a 4-star resort. There were also a lot of technical issues when it came to our keys. We weren't allowed to leave the parking lot twice, because the room key didn't work. But aside from the hotel room and parking failures, the resort itself is amazing. It's beautiful in there. The staff must've put a lot of effort into the decorations and upkeep of having living fish in the streams. Unfortunately, they don't clean the pond, there are a lot of people who toss pennies and quarters inside the streams. I don't think this does the fish any good.
Stayed 2 nights in Dec 2023

10/10 Excellent

Elizabeth

Stayed 2 nights in Dec 2023

10/10 Excellent

Kenneth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel/ resort great, hotel.com service not so much
Got a better price at the desk, reserved 2 rooms, only had one on file we I checked in, had to get another room on site, $100 cheaper than hotel.com prices!! And they would not match that price, even tho they screwed up on my second room reservation!!! Call the hotel/ resorts direct can get a better price most times !!!!
Stayed 2 nights in Dec 2023

10/10 Excellent

Lynn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Great Hotel to Stay At
This was a fabulous hotel to stay at with very friendly and helpful staff. Our room was great. It was quiet and super comfortable. Many things to do at the hotel, plus the pool had comfortably warm water in it and a wonderful workout facility.
Stayed 2 nights in Dec 2023

6/10 Okay

Innocent

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 1 night in Dec 2023

10/10 Excellent

Nazir

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New Years Gatherin
Great family getaway. Last minute for New Years eve. Awesome time.
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Magical Stay at Gaylord
We had a blast! Lights were amazing, Ice was magical and service was exceptional. Only complaint the cleaning of the rooms could be improved.
Stayed 2 nights in Dec 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Shonak

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Excellent Holiday Resort
It was a nice stay with all the Christmas themes. It’s worth the visit. The resort is huge so plan early for valet parking. It was full when we reached. It’s very crowded during the evening due to the holidays. Lots of activities are good, especially skating and guest services are very helpful. Overall we enjoyed the stay. Don’t miss the Sunday brunch at Tex-Mex restaurant. Awesome food.
Stayed 3 nights in Dec 2023