Ratings based on 174 Verified Reviews

4.2 out of 5
89% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 14, 2017
Pros: full kitchen, and sitting area
Location: Right next door to north park mall- walking distance literally.
I loved the new updated rooms - full kitchen, and sitting area.
3 out of 5
by A verified traveler

Not really on Central Expressway

Posted Jan 21, 2017
Difficult to find. Entrance is not on Central Expressway
Comment from Hotel Management
Jan 31, 2017 by jpope, Hotel Management
Dear Traveler, Thank you for your feedback. Our entrance can for sure be a little tricky. The lot address is designated by the city and many GPS services try to bring you straight to plot location. Next time, try our lat and long coordinates, they bring you right to the front door! 32°51'44.1"N 96°46'18.1"W Sincerely, Jeff Pope General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location for Northpark and area shopping

Posted Jan 13, 2017
Comfortable beds. Kitchenette is convenient and an extra vanity is perfect for girls' trips. Recommend room on opposite of expressway. Traffic noise may be an issue for light sleepers.
Comment from Hotel Management
Jan 16, 2017 by J.Pope, Hotel Management
Dear Traveler, Thank you for your feedback. Our location to the mall and other area shopping makes us a great choice! We hope to see you back again for your next shopping adventure.
5 out of 5
Recommended
for Families
by A verified traveler

Excellent location for our trip

Posted Jan 9, 2017
Pros: See above - good breakfast selection
Quiet, excellent staff, very friendly atmosphere, reasonable price
Comment from Hotel Management
Jan 16, 2017 by J.POPE, Hotel Management
Dear Traveler, Thank you for your feedback! We are very pleased to hear that our staff and the overall property were just what you were looking for. We hope to see you back again soon! Sincerely, Jeff Pope General manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Very convent to the mall

Posted Dec 24, 2016
Pros: Location, Parking, Breakfst
Cons: See above
The mattress was not comfortable and the pillows to soft.
Comment from Hotel Management
Jan 31, 2017 by jpope, Hotel Management
Dear Traveler, Thank you for your feedback. We apologize if the room was not to your satisfaction. Please know that many of your concerns will be addressed during our upcoming renovation in 2017. Sincerely, Jeff Pope General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 25, 2016
nice, hotel staff very helpful, walking distance to shopping
Comment from Hotel Management
Oct 28, 2016 by jPOPE, Hotel Management
Dear Traveler, Thank you for taking time to let us know your feedback. We are very pleased to hear that our staff and location to the nearby Northpark Mall was such a plus for you! We hope to see you back again soon on your next trip to Dallas. Sincerely, Jeff Pope General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from uk

Excellent apartments for work or leisure

Posted Sep 13, 2016
We stayed at the Lincoln park for a week whilst visiting family , brilliant location, close to attractions, restaurants and retail .apparents large, comfortable and very clean . Good facilities , children enjoyed pool and spa daily , free breakfast and evening snacks and winemonfay thru thursday .
Comment from Hotel Management
Oct 18, 2016 by JPOPE, Hotel Management
Dear janby, Thank you for taking time to let us know your feedback. We are thrilled that our location and suite style rooms were such a great benefit for you. We hope to see you again soon on your next trip!
3 out of 5
Recommended
for Everyone
by A verified traveler from Austin, TX

Had some problems.....

Posted Aug 8, 2016
Pros: Location, parking, appearance, beds
Cons: Customer Service...see above
Location: On the North Central Expressway not far from SMU and about 8 miles from downtown Dallas. Several malls in the area -Panera and Starbucks close by.
The lobby is being remodeled so check-in is in one of the first floor rooms. Also, you will be charged $14 a night to use their parking garage. The location is right along the Central Expressway (US 75) which is convenient but there is significant traffic noise if your room is on that side of the building. When I returned to my room one evening after a long, hot day...the toilet was filled to the rim with water. There was no plunger to be found, so I called the front desk (9pm) and a young man told me he would report it. When no one had come to the room by 10:30 pm, I called back to the desk and was told by a young woman that maintenance could not look at it until the following day. Naturally, I asked to move and was told that I should come to the desk for new keys (she couldn't bring them to me). At the desk I was fourth in line with only one desk clerk working. She did issue a refund for that night. I was amazed that an employee (the young man) would leave work without making arrangements for a guest in a room without a functioning toilet!
Comment from Hotel Management
Oct 18, 2016 by JPOPE, Hotel Management
Dear Cathy, Thank you for taking time to review our property. Please know that we have finished our renovation and we are addressing the service issue you encountered during your time with us. We apologize if your stay was anything less than exceptional. Sincerely, Jeff Pope General Manager
1 out of 5
by A verified traveler

Posted Aug 5, 2016
Very poor taste in the furnishings... Never seen an hotel so dull. Room extremely noisy from the air conditioning units. They were remodeling the entrance front desk was terrible Parking is additional Breakfast is bad ...
Comment from Hotel Management
Aug 30, 2016 by JPOPE, Hotel Management
Dear Traveler, Thank you for taking time to review our property. We apologize if your stay was anything less then exceptional. Please know that we have completed our public space renovation and will be opening our NEW H Bar very soon. We hope to have the opportunity to serve you again very soon in the future. Sincerely, Jeff Pope General Manager
3 out of 5
by A verified traveler from San Antonio, Texas

You won't sleep well on their mattresses

Posted Jul 31, 2016
Pros: Staff, large room - suite - with kitchen.
Cons: Better mattresses.
Hotel was nice and clean enough, staff was pleasant. But the mattress in my room was awful. Did not sleep well. Can't recommend this hotel.
Comment from Hotel Management
Aug 3, 2016 by JPOPE, Hotel Management
Dear Melinda, Thank you for your feedback. We apologize if your stay was not enjoyable due to the bed. Our hope is that you notified the staff of your concerns with the bed. We keep an attic stock of mattresses on hand in case one gets a little too "worn" and are more then willing to replace one at a moments notice. Again, we apologize and will have the mattress replaced. Thank you again for your feedback.