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Rating 10 - Excellent. 945 out of 1908 reviews" "
10 - Excellent
945
Rating 8 - Good. 540 out of 1908 reviews" "
8 - Good
540
Rating 6 - Okay. 224 out of 1908 reviews" "
6 - Okay
224
Rating 4 - Poor. 108 out of 1908 reviews" "
4 - Poor
108
Rating 2 - Terrible. 91 out of 1908 reviews" "
2 - Terrible
91
8.6/10
Cleanliness
8.8/10
Staff & service
8.2/10
Amenities
8.4/10
Property conditions & facilities
7.6/10
Eco-friendliness
Reviews
10/10 Excellent
Melanie
Traveled with family
Mar 26, 2024
Liked: Cleanliness, amenities
This was the perfect place for my quick trip to Dallas. I will be staying there again.
Great location and close enough to most restaurants and shops. Just a couple of issues. The pillows were kinda crappy. And the paint on the shower floor was peeling? Weird but it's true. Other than that everything else was great.
When we entered our room the toilet was plugged up. We went to the desk to report it. She said she would have to find US a plunger because she had no maintenance man. Finally after the bathroom floor was flooded with human waste there was a knock at the door and a plunger just left in the hall. WE DID NOT USE the TOILET. This was not our human waste. My husband did unplug it with the plunger and we simply allowed the water from the bathroom to soak into the carpet. We had no mop. I was NOT going in the bathroom with that type of germs in the floor and carpet. BAD NEWS FOLKS. Such poor customer service I could not believe it.
I loved the apartment style suite with a kitchen, the free wi-fi and the handy work desk. Also liked the large screen TV and friendly service from all staff.
It wasn't as quiet at night as I would prefer, with lots of conversations--some really loud--in the hall late at night and before daylight in mornings. That was my only complaint, maybe next time I'll try to get a room further from the elevator.
The property is understaffed. I waited about 45 minutes for someone to show up at the front desk to check me in. The next morning, I also could not get timely service from anyone at the front desk. It's also located on an expressway so it is very noisy.
Declan
Stayed 1 night in Jan 2024
8/10 Good
CARLOS
Business traveler
Jan 25, 2024
Liked: Cleanliness, amenities
property is not maintained as it should, broken floor tiles, hallways smell wear, ordered food, and was left by my front door by the time I went to get it, it was gone. Our room was nice and clean.
The highway noise was so so so loud. Really hard to sleep at night. The room above me- the person staying im that room was loud after 11pm....
I didn't complain about it because its not like moving me would change the highway noise... Unfixable problem. I don't think I'll stay here again because of that.
Shower pressure was amazing. Bed and pillows were comfortable. Hotel staff (except front desk staff during check in) were very friendly and polite.
The hotel met my needs overall despite the noise..
Stephanie
Stayed 4 nights in Jan 2024
4/10 Poor
Elliott
Jan 15, 2024
Disliked: Property conditions & facilities
This property is run down
Elliott
Stayed 6 nights in Jan 2024
4/10 Poor
Michael
Traveled with family
Jan 14, 2024
When we arrived they said they did not have a room with 2 beds which was we needed. We ended up with a bed and a pull out.