Close to American Airlines Arena
Posted Mar 25, 2017
Fantastic location and breakfast. 10 minute walk to American Airlines Arena. Excellent hot breakfast and breakfast staff was very courteous and helpful.
We were there for a five night stay. The room (King size bed with a pullout sofa) was clean and spacious. The bathroom was a little small but it was not a problem. The full-size walk-in closet was a nice touch.
We did have a few issues. Our key cards kept deactivating every other day and our shower/tub was slow to drain.
On our third night there, our room filled with cigarette smoke coming from the air conditioner vents. I contacted the front desk about the issue and they sent housekeeping up at 11:30 PM with a spray bottle of some sort of room deodorizer. Housekeeping commented how bad our room smelled of cigarettes and the deodorizer was not effective. The hotel said the only solution was for us to move to a cheaper room with twin double beds. I was told that night that some sort of credit or adjustment would be made to our bill because of the situation. Upon our departure from the hotel, they were unwilling to make any kind of adjustment on our behalf because they said we booked through a third-party (Expedia) so therefore they could not change anything for us. We left without the hotel doing a single thing to accommodate us for this incident. That was frustrating and left a very bad taste of poor customer service in our mouths along with the smell of smoke in our clothes.
Comment from Hotel Management
Mar 28, 2017 by Priscilla H, Hotel Management
Thank you for your response Jeff. I'm sorry that we ended your experience on a negative note and I hope that it does not keep you from coming back. I'll address your situation with our staff to ensure we do not repeat our mistakes with our future guests. Thank you for your time.