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Reviews of Hampton Inn & Suites Dallas-Arlington-South

2.5 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 569 out of 1001 reviews" "
Rating 8 - Good. 254 out of 1001 reviews" "
Rating 6 - Okay. 84 out of 1001 reviews" "
Rating 4 - Poor. 44 out of 1001 reviews" "
Rating 2 - Terrible. 50 out of 1001 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Lenora, Cross Plains

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was surprised that there was no pad and pen in the room for notes.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 3, 2024
Dear Lenora, Thank you for choosing Hampton Inn & Suites Dallas-Arlington-South and for your nice rating. We are delighted to know that you enjoyed your overall time with us and had a pleasant stay. Having said that, we have taken additional note of your comments as we strive to improve our services. It was a pleasure having you as our guest, and we look forward to welcoming you back to the area.Sincerely,Jesus Chavez,General Manager

10/10 Excellent

Jennifer

Traveled with partner
Liked: Amenities, property conditions & facilities
.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 26, 2024
Dear Jennifer, We are thrilled you had an excellent stay at Hampton Inn & Suites Dallas-Arlington-South, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Sincerely,Jesus Chavez,General Manager

10/10 Excellent

Robert

Traveled with family
Very friendly person at the front desk
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 26, 2024
Dear Robert, Thank you for the excellent review, most especially the kind comments about our friendly and helpful associates. We are devoted to giving each guest a great experience, and we are delighted to know we exceeded your expectations. We look forward to welcoming you back to the Hampton Inn & Suites Dallas-Arlington-South.Sincerely,Jesus Chavez,General Manager

10/10 Excellent

Lynn, Sterling City

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 16, 2024
Dear Lynn, It was a pleasure having you as our guest at Hampton Inn & Suites Dallas-Arlington-South. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon.Sincerely,Jesus ChavezGeneral Manager

10/10 Excellent

LENISE, FORNEY

Liked: Cleanliness, staff & service, property conditions & facilities
Room was nice, clean and big
Stayed 1 night in Feb 2024
Response from General Manager on Feb 17, 2024
Dear Lenise, We are delighted to read the review of your stay at Hampton Inn & Suites Dallas-Arlington-South. We strive to provide each guest with a memorable experience combined with revitalizing accommodations, and we are pleased that we accomplished this during your time with us. It was our pleasure hosting you, and we hope to see you again whenever you return to our area.Sincerely,Jesus ChavezGeneral Manager

8/10 Good

Demi

Stayed 1 night in Feb 2024
Response from General Manager on Mar 21, 2024
Dear Demi, Thank you for choosing to stay with us and for leaving a positive rating. We are delighted to know that you had a great experience here at Hampton Inn & Suites Dallas-Arlington-South. We look forward to welcoming you back on your next visit!Sincerely,Jesus Chavez,General Manager

10/10 Excellent

Jonathan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a great place to stay.
Stayed 1 night in Jan 2024
Response from General Manager on Feb 1, 2024
Dear Joanthan, Thank you for choosing Hampton Inn & Suites Dallas-Arlington-South for your recent stay and for sharing your experience with fellow travelers. We are pleased that you had a perfect visit. We look forward to having the pleasure of accommodating you again soon.Sincerely,Jesus ChavezGeneral Manager

10/10 Excellent

Danny

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 7 nights in Jan 2024
Response from General Manager on Jan 31, 2024
Dear Danny, Thank you for rating your stay at Hampton Inn & Suites Dallas-Arlington-South. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to your return. Sincerely, Jesus Chavez General Manager

10/10 Excellent

Hang

Good food and coffee.
Stayed 1 night in Jan 2024
Response from General Manager on Jan 21, 2024
Dear Hang, We are delighted you enjoyed your stay at Hampton Inn & Suites Dallas-Arlington-South and that you enjoyed our delicious food and coffee. Thank you for choosing Hampton Inn & Suites Dallas-Arlington-South, and we look forward to seeing you again soon. Sincerely,Jesus Chavez,General Manager

10/10 Excellent

Jacqueline

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Checking in was amazing, Erica was very personable and met all of our expectations during our checkin! Great experience!
Stayed 1 night in Jan 2024
Response from General Manager on Jan 23, 2024
Dear Jacqueline, Thank you for choosing Hampton Inn & Suites Dallas-Arlington-South and sharing your experience. We were delighted to learn that the service provided by Erica surpassed your expectations. We will enjoy sharing your compliments to recognize her for a job well done. Thank you again for including us in your travel plans. It would be a pleasure to welcome you back anytime you visit our area. Sincerely,Jesus ChavezGeneral Manager

10/10 Excellent

Skylar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from General Manager on Jan 18, 2024
Dear Skylar, We are pleased to receive your generous rating for Hampton Inn & Suites Dallas-Arlington-South. Your feedback holds significant value for us, affirming our commitment to outstanding hospitality. We look forward to another opportunity to extend our services to you again whenever your travels bring you back this way.Sincerely,Jesus Chavez,General Manager

10/10 Excellent

Trista

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were in town for the Dallas game. We loved the location. Our room was clean. Staff was friendly.
Stayed 1 night in Jan 2024
Response from General Manager on Jan 16, 2024
Dear Trista, Thank you for taking the time to share your thoughts on your recent stay with us at Hampton Inn & Suites Dallas-Arlington-South. We are delighted to learn that you enjoyed our convenient location and found your room immaculate. Our associates take pride in providing a welcoming atmosphere, and it's rewarding to know their pleasantness left a positive impression on you. We value your patronage and look forward to the pleasure of hosting you again for another delightful stay.Sincerely,Jesus ChavezGeneral Manager

8/10 Good

John, Waller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from General Manager on Jan 15, 2024
Dear John, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at the Hampton Inn & Suites Dallas-Arlington-South; we hope to see you again soon. Sincerely,Jesus ChavezGeneral Manager

10/10 Excellent

Lynn, Sterling City

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from General Manager on Jan 11, 2024
Dear Lynn, We appreciate your gracious rating about your stay at Hampton Inn & Suites Dallas-Arlington-South. It means a lot for us to learn that we met all of your expectations. Thank you for being our guest, and we look forward to a future visit.Sincerely,Jesus ChavezGeneral Manager

2/10 Terrible

Charles

Business traveler, Traveled with partner
Disliked: Staff & service, amenities
I did not receive the reservation that i paid for. I was told that there was nothing left for me and nothing they could do. Is a reservation not a reservation?
Stayed 1 night in Dec 2023
Response from General Manager on Dec 29, 2023
Dear Charles, Thank you for reviewing your stay with us. We sincerely apologize for the inconvenience and frustration you experienced regarding your reservation. It is disheartening to learn that you did not receive the accommodation you had paid for, and we understand how disappointing this must have been for you. We do try to honor these requests; however, there are times when we do not have the room unoccupied and available. We understand your frustration, and we truly regret disappointing you. We are committed to providing a comfortable stay with exceptional service, and we hope to have an opportunity to better your experience whenever your travels bring you back to the area.Sincerely,Jesus Chavez,General Manager

10/10 Excellent

Lynn, Sterling City

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from General Manager on Dec 12, 2023
Dear Lynn, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Hampton Inn & Suites Dallas-Arlington-South; we hope to see you again soon. Sincerely,Jesus ChavezGeneral Manager

10/10 Excellent

Rachel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We will be staying again. Staff was friendly. Breakfast was great. Beds were comfy. Great location.
Stayed 2 nights in Nov 2023
Response from General Manager on Nov 30, 2023
Dear Rachel, Thank you for choosing Hampton Inn & Suites Dallas-Arlington-South for your recent stay and for sharing your experience with fellow travelers. We are pleased that you loved our fantastic location, well-kept accommodations and that our devoted associates took excellent care of you. We appreciate you mentioning the delicious breakfast we serve. We hope to have the pleasure of accommodating you again soon.Sincerely,Jesus ChavezGeneral Manager

10/10 Excellent

Kaitlyn

Stayed 1 night in Nov 2023
Response from General Manager on Dec 17, 2023
Dear Kaitlyn, Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Hampton Inn & Suites Dallas-Arlington-South, and we look forward to welcoming you back soon. Sincerely,Jesus ChavezGeneral Manager

10/10 Excellent

Lanae

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay for my family during Thanksgiving!
Stayed 2 nights in Nov 2023
Response from General Manager on Nov 25, 2023
Dear Lanae, Happy Thanksgiving! Thank you for choosing Hampton Inn & Suites Dallas-Arlington-South for your recent stay and for sharing your experience with fellow travelers. We are pleased that you and your family loved our fantastic location and that our devoted associates took excellent care of you. We hope to have the pleasure of accommodating you again soon.Sincerely,Jesus ChavezGeneral Manager

10/10 Excellent

Julie

Liked: Amenities
Great location and friendly staff
Stayed 3 nights in Nov 2023
Response from General Manager on Nov 20, 2023
Dear Julie, Thank you for the review of your recent stay at the Hampton Inn & Suites Dallas-Arlington-South. We are pleased you found our location to be perfect for your plans and that our associates helped to elevate your visit. It was a pleasure having you as our guest, and we look forward to your return. Sincerely, Jesus Chavez General Manager

6/10 Okay

Monica

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from General Manager on Nov 15, 2023
Dear Monica, Thank you for being our guest. We are pleased if overall you enjoyed your stay. It would be an honor to have another opportunity to welcome you back for a perfect visit.Sincerely,Jesus ChavezGeneral Manager

8/10 Good

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities
My digital key did not work on the outside door in the back. And the plumbing could use a little upgrade. But other than that a great stay
Stayed 3 nights in Nov 2023
Response from General Manager on Nov 16, 2023
Dear Jennifer, Thank you for taking the time to write a review about your stay with Hampton Inn & Suites Dallas-Arlington-South. We hope you had an overall pleasant stay. All of your feedback is valuable to us and we look forward to welcoming you back the next time you visit the area.Sincerely,Jesus ChavezGeneral Manager

10/10 Excellent

Denver

Stayed 1 night in Oct 2023
Response from General Manager on Nov 20, 2023
Dear Denver, Thank you for letting us know your visit to Hampton Inn & Suites Dallas-Arlington-South was perfect in every way. We appreciate you being our guest and look forward to welcoming you again soon. Sincerely, Jesus Chavez General Manager

6/10 Okay

Lonnie

Traveled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Hampton Inn management needs to address the cleanliness of the bathroom. Our room had a shower with a glass door, which I like. But, the glass door had mold accumulated on the bottom which broke off as taking a shower. This is a health risk
Stayed 2 nights in Oct 2023
Response from General Manager on Oct 28, 2023
Dear Lonnie, Thank you for showing us your concerns. We sincerely apologize for the cleanliness issue you encountered in the bathroom of your room and are deeply concerned to hear about what transpired. We take matters such as this very seriously, as the care and well-being of our guests are of utmost priority to us. Kindly allow us some time till we look into this further. One of our managers will reach out to you shortly Sincerely,Jesus Chavez,General Manager

6/10 Okay

Janet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They need to get regular size pillows for their beds. Those little things are worthless. Good thing I bring my own. Also, very noisy. Kids were running up and down the halls late night.
Stayed 2 nights in Oct 2023
Response from General Manager on Oct 27, 2023
Dear Janet, Thank you for choosing us for your recent visit. We sincerely apologize for the noise concerns during your stay and its impact on your overall comfort. Your feedback allows us to improve our guest experience, and we genuinely appreciate you sharing it with us. We hope you will consider us for your next visit to our area so we may have the opportunity to better your stay.Sincerely,Jesus ChavezGeneral Manager

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from General Manager on Oct 10, 2023
Dear Mark, Thank you for choosing Hampton Inn & Suites Dallas-Arlington-South and for the excellent rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Sincerely,Jesus Chavez,General Manager

10/10 Excellent

Robin

Stayed 3 nights in Sep 2023
Response from General Manager on Oct 29, 2023
Dear Robin, We are delighted to read the generous rating of your stay at Hampton Inn & Suites Dallas-Arlington-South. We strive to provide each guest a memorable experience combined with superior hospitality, and we are pleased that we accomplished this during your time with us. It was our pleasure hosting you, and we hope to see you again whenever you return to our area.Sincerely,Jesus ChavezGeneral Manager

8/10 Good

Janet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room's could use a little update. My bathroom door would not stay open I had to use the trash can to prop open the door. The toilet didn't flush very well.
Stayed 1 night in Sep 2023
Response from General Manager on Sep 14, 2023
Dear Janet, thank you for choosing to stay with us at Hampton Inn & Suites Dallas-Arlington-South and sharing your feedback. We hope you enjoyed your time with us and appreciate your nice rating. That said, we apologize for the issues you had with your accommodation and regret the inconvenience caused. Please know our front desk is available around the clock to make your stay as comfortable as possible. We hope you will revisit us for a flawless experience.Sincerely,Jesus ChavezGeneral Manager

10/10 Excellent

adam

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay friendly staff.
Clean rooms and safe area. Decent breakfast good coffee
Stayed 1 night in Sep 2023
Response from General Manager on Sep 11, 2023
Dear Adam, Thank you for the terrific rating regarding your stay at Hampton Inn & Suites Dallas-Arlington-South. We are glad to know that you liked our clean accommodations and complimentary breakfast. It was our pleasure having you as our guest, and we hope you will revisit the next time your travel brings you to our area. Sincerely,Jesus ChavezGeneral Manager

10/10 Excellent

Lynn, Sterling City

Liked: Cleanliness, staff & service, property conditions & facilities
As always, everything was great!!
Stayed 1 night in Aug 2023
Response from General Manager on Sep 6, 2023
Dear Lynn, We are delighted to read the review of your stay at Hampton Inn & Suites Dallas-Arlington-South. We strive to provide each guest a memorable experience combined with superior hospitality, and we are pleased that we accomplished this during your time with us. It was our pleasure hosting you, and we hope to see you again whenever you return to our area.Sincerely,Jesus ChavezGeneral Manager

10/10 Excellent

Joyce

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean, breakfast was good, staff were courteous. Ice machine wasn't working
Stayed 4 nights in Aug 2023
Response from General Manager on Sep 8, 2023
Dear Joyce, Thank you for rating your experience at Hampton Inn & Suites Dallas-Arlington-South. We are glad to see your overall time with us was pleasant and that you liked our clean accommodations, devoted associates and complimentary breakfast. That said, we apologize for the inconvenience you experienced due to maintenance issues. We have addressed this with our engineering team to ensure this is fixed immediately. We appreciate your patience and hope you will visit us again for an improved experience.Sincerely,Jesus ChavezGeneral Manager

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from General Manager on Aug 29, 2023
Dear Heather, Thank you for your fabulous rating and for letting us know your stay at Hampton Inn & Suites Dallas-Arlington-South was exceptional. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Jesus Chavez General Manager

10/10 Excellent

Elaine

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay for parents of UTA students
Although it was a quick trip and I did get to enjoy any amenities, I appreciated a clean room, a comfortable mattress, and some peace and quiet.
Stayed 1 night in Aug 2023
Response from General Manager on Aug 23, 2023
Dear Elaine, Thank you for being our guest at Hampton Inn & Suites Dallas-Arlington-South and for the feedback. We are pleased to know your stay was perfect and appreciate you mentioning our comfortable accommodations and thoughtful amenities. It was a pleasure having you here, and we look forward to welcoming you again.Sincerely,Jesus Chavez,General Manager

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend get away trip
Hotel staff are very friendly and helpful. Unfortunately they didn’t have our actual reserved room and we ended up in a double instead of a king- apparently stay overs are given preference. However the room was very clean and bed comfortable. The AC unit, while nice and cold, does run pretty loudly. The area was easy to get around in and seemed safe.
Stayed 2 nights in Aug 2023
Response from General Manager on Aug 23, 2023
Dear James, Thank you for taking the time to evaluate your recent stay at Hampton Inn & Suites Dallas-Arlington-South. We are glad to know you were pleased with our devoted associates. However, we are sorry for the disappointment you had with the type of room assigned and for the issues you encountered. We have shared your comments appropriately to ensure a much better guest experience moving forward. We appreciate your patience and look forward to welcoming you again.Sincerely,Jesus Chavez,General Manager

8/10 Good

Denver

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had no problem with this visit
Stayed 2 nights in Aug 2023
Response from General Manager on Aug 14, 2023
Dear Denver, Thank you for sharing your kind review about your experience at Hampton Inn & Suites Dallas-Arlington-South. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.Sincerely,Jesus Chavez,General Manager

10/10 Excellent

Criss

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay.
Stayed 3 nights in Aug 2023
Response from General Manager on Aug 12, 2023
Dear Criss, We are pleased your stay was a fantastic one, and we want to thank you for your excellent rating. All of us at Hampton Inn & Suites Dallas-Arlington-South look forward to your next visit.Sincerely,Jesus Chavez,General Manager

8/10 Good

Robyn

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Jesus Chavez General Manager on Aug 8, 2023
Dear Robyn, Thank you for choosing Hampton Inn & Suites Dallas-Arlington-South. We are glad that we met your expectations during your visit to the city; it was a pleasure having you as our guest. If you find yourself in our area again, we hope to have another opportunity to provide you with an exceptional stay.Sincerely,Jesus ChavezGeneral Manager

8/10 Good

Claudia

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, staff & service, amenities
Had a wonderful stay here, staff was very friendly. Very convenient having everything so close to hotel. The only negative thing to say was the room temperature wasn't as comfortable as we wanted but other than that great stay.
Stayed 2 nights in Aug 2023
Response from Jesus Chavez General Manager on Aug 8, 2023
Dear Claudia, Thank you for choosing Hampton Inn & Suites Dallas-Arlington-South for your recent stay and for sharing your experience with fellow travelers. We are pleased that you loved our fantastic location and that our devoted associates took excellent care of you. However, we are disappointed to know you had issues with the air unit in your room. Our goal is always to provide a comfortable experience; therefore, we apologize this was not your experience. We hope to have the pleasure of accommodating you again soon.Sincerely,Jesus ChavezGeneral Manager

8/10 Good

Lance

Stayed 1 night in Aug 2023
Response from Jesus Chavez General Manager on Aug 8, 2023
Dear Lance, We appreciate you taking the time to leave your rating regarding your recent visit to the Hampton Inn & Suites Dallas-Arlington-South. It is a pleasure to know you enjoyed your time with us. Your feedback is essential to us! We appreciate your patronage and hope that we will have a chance to serve you again in the future. Sincerely,Jesus ChavezGeneral Manager

10/10 Excellent

Lynda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We usually stay at the Hampton Inn South when visiting family. This time was extremely pleasant in every way. Our bed was comfortable, room was quiet, and enjoyed the breakfast offered in the hotel. We will be back.
Stayed 2 nights in Jul 2023
Response from General Manager on Aug 2, 2023
Dear Lynda, Thank you for your loyalty towards our brand and for choosing our hotel for your family visit. We are delighted to know that you enjoyed your comfortable accommodations and liked the breakfast we serve. It was a pleasure to host you at Hampton Inn & Suites Dallas-Arlington-South, and we look forward to welcoming you back soon. Sincerely,Jesus Chavez,General Manager

6/10 Okay

Crystal

Liked: Cleanliness, staff & service
It was nice clean and quiet
Stayed 2 nights in Jul 2023
Response from General Manager on Aug 2, 2023
Dear Crystal, Thank you for being our guest and sharing your review. We are pleased that you enjoyed your overall stay. It would be an honor to have another opportunity to welcome you back for a perfect visit.Sincerely,Jesus Chavez,General Manager

10/10 Excellent

Linda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was excellent! We enjoyed the stay.
Stayed 1 night in Jul 2023
Response from General Manager on Aug 2, 2023
Dear Linda, Thank you for choosing Hampton Inn & Suites Dallas-Arlington-South and for the excellent rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Sincerely,Jesus Chavez,General Manager

10/10 Excellent

Lynn, Sterling City

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great!!
Stayed 1 night in Jul 2023
Response from GENERAL MANAGER on Jul 28, 2023
Dear Lynn, We are delighted to read the review of your stay at Hampton Inn & Suites Dallas-Arlington-South. We strive to provide each guest with a memorable experience combined with superior hospitality, and we are pleased that we accomplished this during your time with us. It was our pleasure hosting you, and we look forward to seeing you again whenever you return to our area.Sincerely,Jesus Chavez,General Manager

2/10 Terrible

Palak

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from General Manager on Jul 11, 2023
Dear Palak, Thank you for choosing our hotel for your stay. On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. We hope you will consider giving us another chance in the future so we can provide you with the perfect stay you deserve.Sincerely,Jesus Chavez,General Manager

8/10 Good

Shyriece

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Peaceful and clean. Front staff was polite with great customer service
Stayed 1 night in Jul 2023
Response from General Manager on Jul 9, 2023
Dear Shyriece, Thank you for the positive review and for taking the time to recognize our hotel. We are delighted to know that you liked the excellent service provided by our front desk associates. We look forward to welcoming you back to Hampton Inn & Suites Dallas-Arlington-South.Sincerely,Jesus Chavez,General Manager

10/10 Excellent

Erica

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from General Manager on Jun 28, 2023
Dear Erica, Thank you for choosing Hampton Inn & Suites Dallas-Arlington-South. We are thrilled to know we exceeded your expectations. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Sincerely,Jesus Chavez,General Manager

10/10 Excellent

Margit

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was a quick trip for personal business. Your front desk clerk Valerie was truly amazing. She was friendly and helpful above and beyond what is expected. Kudos to her. I will definitely stay at this hotel upon my next trip.
Stayed 1 night in Jun 2023
Response from General Manager on Jun 19, 2023
Dear Margit, Thank you for staying at the Hampton Inn & Suites Dallas-Arlington-South. We were thrilled to read your comments about the great service you received from our staff, and how they exceeded your expectations. Thank you also for your kind compliments about Valerie; we will enjoy sharing your remarks with her. It was our pleasure to host your visit, and we eagerly await you to revisit us soon.Sincerely,Jesus Chavez,General Manager

10/10 Excellent

Clydell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from General Manager on Jun 14, 2023
Dear Clydell, We are thrilled you had an excellent stay at Hampton Inn & Suites Dallas-Arlington-South, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Sincerely,Jesus Chavez,General Manager

10/10 Excellent

Chris

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was fine, the food was good. My only complaint was that the tile in the bathroom was cracked and loose, not a real big deal, but it does present a pinch hazard to ones feet.
Stayed 2 nights in Jun 2023
Response from General Manager on Jun 14, 2023
Dear Chris, Thank you for taking the time to share your review of Hampton Inn & Suites Dallas-Arlington-South. We are glad to know that you enjoyed your stay. With that being said, we are sorry for the issue you had with your bathroom. We have taken note of your comments and will use them to improve our service going forward. It was a pleasure to host you, and we look forward to seeing you again soon. Sincerely,Jesus Chavez,General Manager

6/10 Okay

Bridgett

Traveled with family
Liked: Cleanliness, property conditions & facilities
I booked for double beds and was advised upon check out they did not have any double beds. The front desk girl was very nice and changed us to a king suite. We went to the room turned the air on and went to the pool for an hour or so. When we returned the room was not cooled down so I advised the front desk and she said she would get a fan for us and I stated the fan is only got push hot air around. She said to give it a bit and see if it cools off. 2 hours later I advised the front that the t was not cooling off. She again said she would get a fan if it didn’t cool off in an hour.
Stayed 1 night in Jun 2023
Response from General Manager on Jun 14, 2023
Dear Bridgett, Thank you for sharing your review. Please accept our sincere apologies for not meeting your expectations regarding the room you requested. We do try to honor these requests; however, there are times when we do not have the room unoccupied and available. Additionally, we also regret that the air conditioner unit was not functioning properly and the inconvenience it caused you. Your feedback will be shared with the appropriate individual to address your concern. Our staff typically does a terrific job responding to our guests’ needs, so we are sorry that did not happen in your instance. We appreciate you bringing this to our attention and we will discuss it with our associates to improve our service. We hope you will return so we can provide you with the hospitality you deserve.Sincerely,Jesus Chavez,General Manager