Ratings based on 475 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
98% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler

Great Hotel

Posted Aug 30, 2015
The hotel was a nice place to spend a week. The front desk Staff was awesome, housekeeping was a little slow but overall great bang for the buck
2 out of 5
by A verified traveler from AR

Very Disappointed

Posted Jul 24, 2015
We had several problems during our stay. When we first checked in, everything seemed okay... After a few hours, the air conditioner didn't cool the room, and 2 bugs were found in the bed. Staff sent a maintenance guy to the room, and he told us he fixed the problem. He told us that the room would be cool in 30 minutes. Well, we waited over an hour, and the room still wasn't cool. My husband called the front desk several times with no response. He went downstairs, still on his phone, and saw a staff member on the computer. He could hear the ringing phone from around the corner. No one was at the front desk with the staff member, so it's unclear as to why he didn't answer the phone. We were moved to another room (a wheelchair accessible one), and the bathroom's cleanliness was subpar. I'm assuming the refrigerators weren't cleaned because there was hair in the refrigerator, and an opened carton of milk from the breakfast area was in the freezer. We stayed in this hotel a couple of years ago and were pleased, but after this visit, I'm sure we'll seek other accommodations in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Decent place to stay

Posted Jul 11, 2015
Pros: It was clean and the breakfast was decent. Clean and no problems with the staff. CVS is right next door which was convenient.
Cons: There needs to be some way to plug in on the nightstands.
Location: The entire hotel was encompassed by an iron fence. It made me question the neighborhood. But it wasn't too bad - not as nice as expected though.
This was a decent place to stay. Pretty clean and the suite was nice. My only gripe is the lack of availability to plug in near the bed/night stands. I have a medical device that I sleep with and the only plug available was in the middle of the king size bed behind the headboard. Fortunately the device has an extremely long cord, but it lay across the floor/doorway to the bathroom and could have been a tripping hazard. Also, I had to lay my phone on the floor to plug it in to charge - I also use it as my alarm clock and it was inconvenient. One other thing - the only entrance to the bathroom is through the bedroom, so if you have guests and they need to go to the bathroom, they need to go through the bedroom. This wasn't a problem this trip but could be in the future (or a problem for people sharing the suite with friends who are using the sofa bed).
Comment from Hotel Management
Jul 13, 2015 by Charlie, Hotel Management
Dear Peg, Thank you for your kind words regarding your stay at the Hawthorn Suites Dallas Park Central. We were glad to have you as our guest, and appreciate you taking the time to comment regarding your visit with us. I understand your comments regarding more electric outlets, and we are researching ways to add more in. We recognize the importantce of this for travelers with phones, and medical devices. We look forward to the opportunity to host you again the next time you are in the Dallas area. Thanks again for being our guest! Best regards, Charlie Westhoven Operations Manager Hawthorn Suites Dallas Park Central
Comment from Hotel Management
Jul 13, 2015 by Charlie, Hotel Management
Dear Peg, Thank you for your kind words regarding your stay at the Hawthorn Suites Dallas Park Central. We were glad to have you as our guest, and appreciate you taking the time to comment regarding your visit with us. I understand your comments regarding more electric outlets, and we are researching ways to add more in. We recognize the importantce of this for travelers with phones, and medical devices. We look forward to the opportunity to host you again the next time you are in the Dallas area. Thanks again for being our guest! Best regards, Charlie Westhoven Operations Manager Hawthorn Suites Dallas Park Central
3 out of 5
by A verified traveler

Posted Jul 7, 2015
We stayed three nights. Our suite wasn't vacuumed one day. Our suite wasn't touched another day (no bed change, no vacuum , no towels or soap/shampoo). When I mentioned it to the desk manager, all she said was the maid may have seen a "do not disturb sign" (not the case).
Comment from Hotel Management
Jul 13, 2015 by Charlie, Hotel Management
Thank you for your kind words regarding your stay at the Hawthorn Suites Dallas Park Central. We were glad to have you as our guest, and appreciate you taking the time to comment regarding your visit with us. So you know, our housekeeping service is designed for our guests that with us for more extended stays. Our standard level of service is to provide you with an excellently cleaned room when you arrive. For then next 4 days, we make the bed, remove any trash as well as replace any used towels. On the 5th day of a stay, we provide a full service cleaning. This is the standard for Hawthorn Suites as a brand. I apologize that this did not meet your requirements, as you only stayed 3 days. I will certainly discuss this not only with our housekeeping staff, but also the owners and brand. I appreciate your comments, as most people do not take the time to respond. Thanks again for being our guest! Best regards, Charlie Westhoven Operations Manager Hawthorn Suites Dallas Park Central
4 out of 5
Recommended
for Families
by A verified traveler

Nice Hotel

Posted Jul 2, 2015
Pros: Nice pool for the kids. They also have outdoor grills if someone wanted to a family cookout.
Cons: Front desk staff were nice but the first one that we came in contact with did not have much information to offer when we asked questions.
Location: The Galleria area of Dallas was easily accessible without getting on a busy interstate highway. Easy access to I635 and Hwy 75.
We enjoyed our business/leisure stay in this hotel. It was clean and easily accessible.
Comment from Hotel Management
Jul 13, 2015 by Charlie, Hotel Management
Dear Kimberly, Thank you for your kind words regarding your stay at the Hawthorn Suites Dallas Park Central. We were glad to have you as our guest, and appreciate you taking the time to comment regarding your visit with us. We look forward to the opportunity to host you again the next time you are in the Dallas area. Thanks again for being our guest! Best regards, Charlie Westhoven Operations Manager Hawthorn Suites Dallas Park Central
5 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Posted Jun 16, 2015
I was surprised by the room when I arrived. It is like staying in a 1 bedroom apartment. I was very pleased.
Comment from Hotel Management
Jun 22, 2015 by Charlie, Hotel Management
Dear Melissa, Thank you for your kind words regarding your stay at the Hawthorn Suites Dallas Park Central. We were glad to have you as our guest, and appreciate you taking the time to comment regarding your visit with us. We look forward to the opportunity to host you again the next time you are in the Dallas area. Thanks again for being our guest! Best regards, Charlie Westhoven Operations Manager Hawthorn Suites Dallas Park Central
1 out of 5
Recommended
for Business Travelers
by roger from Dallas

Waco

Posted Jun 2, 2015 on Hotels
The lady on shift was rude
5 out of 5
Recommended
for Couples
by Jeannie from ABILENE, TEXAS

OVERNIGHT STAY

Posted May 30, 2015 on Hotels
COMFORTABLE AND RELAXING
5 out of 5
Recommended
for Families
by A verified traveler

Happiness can be shared with other people

Posted May 28, 2015 on Hotels
It looked like front desk had a bad day and we really annoyed her with our arrival. We just tried to get through the process and get our keys to the room by giving her the biggest smiles we could to cheer her up for the rest of the day. We are not sure it worked though. Everything was great except staff at the front desk and breakfast area. The rooms are good size and we enjoyed our time in the city.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice place to stay

Posted May 18, 2015
Beautiful hotel. Very clean. I have stayed at 3 different Dallas hotels/extended stays and this was by far the best.