Dirty, Dangerous, Bad
Posted Apr 14, 2016
Two men were loitering outside the building and watched me closely as I unpacked my car, and had their eyes on me the whole time I walked up to my room. My key didn't work and so I had to walk back past them....at 11 o clock at night, by yourself, there is NO good reason they should have been hanging out there and it was scary. Later a cop came and removed them. Finally got a working key, and my room was a smoking room, but they tried to tell me it was non smoking. So gross. Dirty floor, stuff in the fridge, a bare lightbulb, dresser was missing a drawer (seriously)....it was pretty bad. Next morning I needed to iron my shirt, and there was an ironing board but no iron! Then realized there was no phone to call the front desk with. So I called on my cell phone and the guy informed me that he couldn't leave the desk, but housekeeping could bring me one after 8 o clock....I had to leave at 6:30 so that was unacceptable. I was told there was nothing they could do. This room was nasty and I didn't feel safe here. The customer service was terrible.
Comment from Hotel Management
by Guest Relations Manager, Hotel Management
I apologize for the issues you experienced at our hotel. I was surprised by the room mix up...we normally do better service than this. It was a booked up month due to storms in the area.