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Reviews of Hilton Anatole

4.5 out of 5
Hilton Anatole
2201 N Stemmons Freeway, Dallas, TX

Reviews

7.8

Good

Rating 10 - Excellent. 478 out of 1009 reviews" "
Rating 8 - Good. 213 out of 1009 reviews" "
Rating 6 - Okay. 133 out of 1009 reviews" "
Rating 4 - Poor. 107 out of 1009 reviews" "
Rating 2 - Terrible. 78 out of 1009 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Taylor

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Anatole was a nice hotel that had a good amount of options for dining and shopping and was easy to navigate.
Stayed 2 nights in Apr 2024

10/10 Excellent

Lisa, Sammamish

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Melissa Chavez

Stayed 4 nights in Apr 2024

4/10 Poor

Becky

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Apr 2024

8/10 Good

Art

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a beautiful hotel but a little outdated. The place is big, and with 3 entrances it's hard to know where to park when checking. in. There was nobody at the concierge desk for our entire stay. Also, it's not clear when you walk in where the check-in desk is located. Still not a bad place for the price.
Stayed 1 night in Apr 2024

4/10 Poor

Lamont

Traveled with group
Disliked: Amenities
I was charged twice for incidental fees. On top of parking, I was also charged for a resort fee. I went back and forth with one of the receptionist about the charges and I had to come back to the hotel just to get some clarity about why I had two separate holds on my card. Eventually, one of the incidental fee’s were removed. Unfortunately, the way fees are charged on top of regular hotel stay is not thoroughly explained. Not to mention, I had to be moved to another room due to dirty laundry inside the drawer and a not so clean bathroom. Some guest were more accommodated with upgrades more than others. In addition, my guest room key card never worked for parking, yet I still had to pay. I was totally disappointed in the service.
Stayed 1 night in Apr 2024

8/10 Good

Laura

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big hotel
Stayed 1 night in Apr 2024

10/10 Excellent

Jessica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Apr 2024

10/10 Excellent

Ashley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was good for why we were in town
Stayed 4 nights in Apr 2024

4/10 Poor

ALEXANDER, Guatemala

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is wonderful, the facilities beautiful, the staff very friendly, unfortunately the first night I was given a room whose window overlooks an internal corridor, uninsulated rooms, I felt I was sleeping in an office, heard the noise of all the guests passing by and the worst with a blind that failed to block the light from the hallway. The second night I was changed to a quieter room, but the bed was of terrible quality, a very spacious room but too old, with a folding bed, it looked like a motel room, the third night we did not want to change rooms, but no one in the hotel asked us if the change met our expectations. I would have expected a luxury hotel to have the courtesy to at least ask if we were comfortable in the new room or ask at the end of the stay, but no one did, so although the hotel meets all the amenities described, I DO NOT RECOMMEND THAT HOTEL for its poor attention to detail.
Stayed 3 nights in Apr 2024

8/10 Good

Jody

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024

10/10 Excellent

Stuart, Sherman Oaks

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were awesome. Great rooms. Great pillows!! And SĒR restaurant was sooooo good. My server Nona really made my night with her amazing service and conversation. 5 Stars
Stayed 1 night in Apr 2024
Response from FrontOfficeManager on Apr 9, 2024
Dear Stuart,Thank you for choosing the Hilton Anatole and for the positive feedback regarding our staff. I will be sure to share your feedback with each department to recognize their teams for delivering a 5-star experience for you. On behalf of he entire team, we look forward to welcoming you back in the future.

8/10 Good

Cynthia

Traveled with family
Liked: Cleanliness, staff & service
Ser was great restaurant. parking easy, but better information would have been better--could not get when we arrived. Ate at lobby restaurant and the staff were very good. The white wine selection was not. Pinot Grigio was similar to vague remembrance of strawberry hill wine..The fish tacos were very good. overall what worked best for us.
Stayed 2 nights in Apr 2024
Response from FrontOfficeManager on Apr 9, 2024
Dear Stuart,Thank you for choosing the Hilton Anatole and for the positive feedback regarding our staff. I have shared your feedback regarding the wine selection with the food and beverage management team for review. On behalf of the entire team, we look forward to welcoming you back in the future.

10/10 Excellent

Tiffany

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were exceptionally nice and helpful. The hotel itself is enormous and has beautiful common areas. We enjoyed the water park- very appropriate for families as well as teens and adults. We enjoyed our stay.
Stayed 2 nights in Apr 2024
Response from FrontOfficeManager on Apr 9, 2024
Dear Tiffany,Thank you for choosing the Hilton Anatole. I am pleased to learn that our team provided you a 5-star experience, and we look forward to do the same on your next visit.

10/10 Excellent

luke

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best price for the amenities
Stayed 2 nights in Apr 2024
Response from FrontOfficeManager on Apr 9, 2024
Dear luke,Thank you for choosing the Hilton Anatole. I am pleased to learn that our team provided you a 5-star experience, and we look forward to do the same on your next visit.

10/10 Excellent

Yontrea

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
THIS WAS THE ABSOLUTE BEST PROPERTY THAT I HAVE EVER VISITED!!!! Dallas, TX has a REAL GEM!
Stayed 2 nights in Apr 2024
Response from FrontOfficeManager on Apr 9, 2024
Dear Yontrea,Thank you for choosing the Hilton Anatole. I am pleased to learn that our team provided you a 5-star experience, and we look forward to do the same on your next visit.

8/10 Good

Joshua

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property overall. I should have upgraded to a room with a view since our window look directly at an atrium so that was not a welcome surprise. For the price, we still would have expected some sort of view. Otherwise, no real complaints. I would rather you build the resort fees etc and parking into the overall cost. It feels like you nickel and dime people at every turn and no complimentary breakfast for a higher end hotel seems ridiculous. We would probably stay again, but those aspects were not favorable.
Stayed 2 nights in Apr 2024
Response from Hilton Anatole on Apr 9, 2024
Thank you for taking the time to share your experience at the Hilton Anatole with us. Your review has already been shared with our management team so that we can begin to address this feedback and provide excellent experiences to our guests. Please know that we strive every day to improve so that we are able to provide the service that you and every guest deserves.

10/10 Excellent

Amy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and amenities are incredible. The rooms were fine but nothing special. Would definitely stay again!
Stayed 3 nights in Apr 2024
Response from Hilton Anatole on Apr 9, 2024
Thank you for sharing your feedback! We're looking forward to welcoming you back again soon!

10/10 Excellent

Charvene Marie

Liked: Cleanliness, staff & service, property conditions & facilities
I stayed for one night for an event. The place is exquisite. It’s really huge. You need the hotel map to get around if you’re new there. People are kind and accommodating. Transaction is easy.
Stayed 1 night in Apr 2024
Response from FrontOfficeManager on Apr 9, 2024
Dear Charvene Marie,Thank you for choosing the Hilton Anatole. I am pleased to learn that our team provided you a 5-star experience, and we look forward to do the same on your next visit.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great and very accommodating!
Stayed 1 night in Apr 2024
Response from FrontOfficeManager on Apr 9, 2024
Dear Robert,Thank you for choosing the Hilton Anatole. I am pleased to learn that our team provided you a 5-star experience, and we look forward to do the same on your next visit.

10/10 Excellent

Glady

Traveled with family and small children
Liked: Cleanliness, staff & service
Beautiful property and well kept. Only issue was our tub was backed up and hot water was not very hot.
Stayed 2 nights in Mar 2024

2/10 Terrible

Lindsay

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Siamak

Stayed 1 night in Mar 2024

10/10 Excellent

Rochelle Denise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Mar 2024
Response from FrontOfficeManager on Apr 4, 2024
Dear Rochelle Denise,Thank you for choosing the Hilton Anatole and for the 5-star review! We look forward to welcoming you back in the future.

10/10 Excellent

lamar

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 2 nights in Mar 2024
Response from Hilton Anatole on Mar 27, 2024
Thank you for your feedback!

10/10 Excellent

Damita

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was very helpful
Stayed 1 night in Mar 2024
Response from Hilton Anatole on Mar 27, 2024
Thank you for your feedback!

10/10 Excellent

Joey

Stayed 1 night in Mar 2024

10/10 Excellent

Giselle

Stayed 1 night in Mar 2024

8/10 Good

natash

Liked: Cleanliness, staff & service, property conditions & facilities
N/A
Stayed 2 nights in Mar 2024
Response from Hilton Anatole on Mar 27, 2024
Thank you for your feedback!

8/10 Good

Cole

Stayed 3 nights in Mar 2024
Response from Hilton Anatole on Mar 27, 2024
Thank you for your feedback!

2/10 Terrible

Kris

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
We really liked the property itself which is why we picked this hotel to celebrate our grandson's 8th birthday. We thought it would be family friendly. Boy were we wrong! We were put in a room adjoining a bunch of loud, obnoxious sorority sisters who were having a weekend conference. In fact our room was surrounded by them. We called security at midnight due to the cussing, slamming doors, fighting, screaming that went on from 10pm to 2am. They paused for about an hour after security came. The next night it started at midnight and went to 4am. It was pointless to call security because nothing was going to stop them. My grandson was very upset as were we. We paid over $800 for this hotel just to have our weekend ruined! Do NOT take kids to this hotel and do not stay here if you want a relaxing vacation!
Stayed 2 nights in Mar 2024

10/10 Excellent

Zach

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, great event center
Stayed 3 nights in Mar 2024
Response from Hilton Anatole on Mar 19, 2024
Thank you for your feedback!

6/10 Okay

Joshua

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
I love the glass elevators and atrium style rooms.
Stayed 1 night in Mar 2024
Response from Hilton Anatole on Mar 19, 2024
Thank you for your feedback. We're so glad you enjoyed your stay at the Hilton Anatole! We're looking forward to welcoming you back again soon.

10/10 Excellent

Michael, Manistee

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hilton Anatole is a beautiful hotel. Well kept, excellent staff, and conveniently located. I will definitely stay here again.
Stayed 2 nights in Mar 2024
Response from Hilton Anatole on Mar 19, 2024
Thank you for your feedback. We're so glad you enjoyed your stay at the Hilton Anatole! We're looking forward to welcoming you back again soon.

10/10 Excellent

Kristy

Liked: Cleanliness, staff & service, property conditions & facilities
...
Stayed 1 night in Mar 2024
Response from Hilton Anatole on Mar 19, 2024
Thank you for your feedback!

4/10 Poor

Maurice

Traveled with family
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Property had very clean new rooms but AC only worked one night we were there
Stayed 2 nights in Mar 2024
Response from Hilton Anatole on Mar 5, 2024
Thank you for your feedback! We will share your feedback with the rest of our teams so that we can address those problems.

4/10 Poor

raquel, chicago

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from Hilton Anatole on Mar 19, 2024
Thank you for your feedback!

8/10 Good

Derek

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Hilton Anatole on Mar 5, 2024
Thank you for your feedback!

6/10 Okay

Sherry, Friendswood

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It won’t let me add Parking above. So confusing! It was not relayed to us to use our key card to come and go thru the gate, nor did it let us. We had to pay over $30 twice a day on 2 cars. When checking out, we inquired about this and were told our cards should have been linked to the parking so we could come and go with our key card and not be over charged daily. (She looked and they were never linked). Hoping to be reimbursed as promised…. Also- our room was in the tower…. An “inner room” - not a big deal, we were going to be gone all day both days, but at night- it was SO loud! In the room- not sure if it was coming from the pipes or the vents, but it was extremely loud…. This needs to be checked on. Very clean, but maid service is every other day just fyi.
Stayed 2 nights in Feb 2024

10/10 Excellent

Logan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is phenomenal, if you are in the Dallas area I highly recommend!
Stayed 1 night in Mar 2024
Response from Hilton Anatole on Mar 5, 2024
Thank you for staying at the Hilton Anatole!

2/10 Terrible

Eduardo

Stayed 1 night in Mar 2024
Response from Hilton Anatole on Mar 27, 2024
Thank you for your feedback!

10/10 Excellent

Byron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
bb
Stayed 2 nights in Feb 2024
Response from Hilton Anatole on Mar 1, 2024
Thank you for your feedback!

8/10 Good

Lee, New Braunfels

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Hilton Anatole on Feb 21, 2024
Thank you for your feedback!

6/10 Okay

Taysen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was super uncomfortable but other than that very nice
Stayed 1 night in Feb 2024
Response from Hilton Anatole on Feb 21, 2024
Thank you for sharing your feedback. On behalf of the entire team, I would like to personally apologize for any inconvenience with your bed that you experienced during your stay. Thank you again for sharing your honest thoughts with us.

10/10 Excellent

Adrianne

Stayed 2 nights in Feb 2024
Response from Hilton Anatole on Mar 27, 2024
Thank you for your feedback!

4/10 Poor

James

Traveled with family and small children, Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Its sprawling with services spread out over a large area. We were in the tower which is more like a residency building than a hotel. No lobby breakfast. No pool. The water park was closed too. And typical hilton where they even charge for warer. Remind me to avoid actual hiltons again as i vowed never to stay.
Stayed 1 night in Feb 2024
Response from Hilton Anatole on Feb 13, 2024
Thank you for sharing your feedback. On behalf of the entire team, I would like to personally apologize for any inconvenience experienced during your stay. 2.Thank you for taking the time to provide us feedback. Creating excellent experiences and providing quality service is a top priority at the Hilton Anatole, and we are disappointed to hear that your stay was not excellent. Please know all of your comments have been passed to the proper teams. Please don't hesitate to reach out directly if we can assist you in any way.

6/10 Okay

Ashley

Business traveler, Traveled with partner
Liked: Cleanliness, property conditions & facilities
Check in was easy the staff were nice, loved the shuttle bus to and from market we never had to wait once. The property was clean, also very spaced out so spaced out it was hard to find our way around. We stayed on the attrium side of the building. The walls are really thin. Our next door neighbors tv we could here it word for word through the wall and people hollaring and laughing in the lobby areas we could hear while trying to sleep from our 9th floor room. I also wish there was access to a microwave, I brought home pasta leftovers and wanted to heat them up and the room doesnt have a microwave I called front desk to ask if there was one on property I could use but they didnt answer and I on hold for over 10 mins before I gave up and went to bed without eating. We will stay somewhere else for the cost next time we are in dallas.
Stayed 2 nights in Jan 2024
Response from Hilton Anatole on Feb 21, 2024
Thank you for sharing your feedback. On behalf of the entire team, I would like to personally apologize for any inconvenience that you experienced during your stay. Thank you again for sharing your honest thoughts with us.

10/10 Excellent

Sarah

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
Another great stay. Rooms were comfortable and staff is friendly
Stayed 3 nights in Jan 2024
Response from Hilton Anatole on Jan 24, 2024
Thank you for your feedback!

10/10 Excellent

Vicki

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Hilton Anatole on Jan 24, 2024
Thank you for your feedback!

4/10 Poor

Grace

Business traveler
Disliked: Cleanliness, property conditions & facilities
This could be a great hotel but it’s out dated and dingy. Not worth the price for what you’re getting. Better off staying in Uptown
Stayed 6 nights in Jan 2024
Response from Hilton Anatole on Jan 17, 2024
Thank you for sharing your feedback. Please know that enhancements are already in the works to improve our guest experience at our historic Dallas hotel. Our Tower guest rooms will be completely refreshed by January 2024 and we hope you will return to enjoy our new accommodations.