Ratings based on 762 Verified Reviews

4.5 out of 5
90% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Overall great, but...

Posted Mar 22, 2017
Great grounds with lots to do, good staff, but what kind of hotel has bars that only open after 4pm? If we are on vacation, a cocktail before 4pm is a must?
4 out of 5
Recommended
for Everyone
by A verified traveler

Plesent

Posted Mar 16, 2017
Nice place to stay close to DFW. The staff was great, nice restaurant and bar
5 out of 5
Recommended
for Everyone
by A verified traveler from katy

Great place !

Posted Mar 13, 2017
We loved the location, the walking trail, outdoors playground, indoor pool, friendly staff and convenience, and for a great price!! We will be back!
Comment from Hotel Management
Mar 14, 2017 by Hotel Manager, Hotel Management
Regina, Thank you for your feedback on your stay with us! We are glad you enjoyed our friendly staff and outdoor amenities during your visit. We look forward to your next stay!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 27, 2017
Always a great place to stay , staffs excellent shuttle service excellent!!
Comment from Hotel Management
Jan 30, 2017 by Hotel Manager, Hotel Management
Dear Anonymous, Thank you for your feedback on your recent stay and continued loyalty to our property. We are so glad your enjoyed your stay with us and our shuttle service staff. We hope to welcome you back again soon!
3 out of 5
Recommended
for Business Travelers
by A verified traveler from Manchester UK

Good hotel but it needs a revamp

Posted Jan 17, 2017
Pros: Large rooms and plnty of space
Cons: It needs bringing up to date.
Location: Walking distance to Grapvine Mills outlet and other restaurants.
The whole hotel is dated and tired looking although clean and well kept. The staff are very friendly and genuinely helpful.
Comment from Hotel Management
Jan 18, 2017 by Hotel Manager, Hotel Management
Dear Gazza, Thank you for your feedback on your recent stay. While our hotel is not new, we are fortunate that capital reinvestments are continuously made throughout our entire property as our quality evaluations and guest scores can reflect. We hope to welcome you back to our property again in the future.
3 out of 5
by A verified traveler

Posted Jan 14, 2017
Pros: great receptionist, wonderful waiter at restaurant
Cons: appearance, cleanliness
pleasant staff, hallway smells of smoke even on non-smoking floor, hallways look grimy, bathroom dim and grimy-looking
Comment from Hotel Management
Jan 18, 2017 by Hotel Manager, Hotel Management
Dear Anonymous, Thank you for your feedback on your recent stay. We apologize that our hotel did not fully meet your expectations during your stay. We have shared your feedback with the appropriate staff to address where needed. We hope to welcome you back for a return visit in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler

Wonderful staff!

Posted Dec 25, 2016
Great experience. Kids got to swim in beautiful indoor pool and hot tub with two other sweet families. Hotel staff was amazing and gave us vouchers for breakfast and drinks for both days! The only negative was the bedding...no fitted sheet and tucked in flat sheet drove me crazy bunching up all night.
Comment from Hotel Management
Jan 10, 2017 by Management, Hotel Management
Dear Anonymous, Thank you for your feedback on your recent stay with us. We are glad our hotel provided a great experience for your entire family to enjoy. We hope to welcome you back again soon.
5 out of 5
by A verified traveler

Always a pleasant stay

Posted Dec 16, 2016 on Hotels
Have stayed here before and always enjoy it. Only issue I have had is when booking multiple nights through Hotels.com it sometimes books each night as a separate reservation with the hotel. If the hotel does. It catch it then I have to check out and check in for the second night which is inconvenient.
Comment from Hotel Management
Jan 10, 2017 by General Manager, Hotel Management
Dear Anonymous, Thank you for your 5-star review and continued loyalty to our property. We apologize for any convenience you experienced in the booking process. Please do not hesitate to contact the hotel directly with any questions or concerns when booking and we would be happy to assist. We hope to welcome you back again soon!
5 out of 5
by A verified traveler

Extremely beautiful hotel

Posted Dec 13, 2016 on Hotels
Very convenient store nearby within walking distance.
Comment from Hotel Management
Jan 10, 2017 by General Manager, Hotel Management
Dear Anonymous, Thank you for your 5-star review! We appreciate your feedback and hope to welcome you back again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Hit with Grandkids

Posted Dec 6, 2016
Stayed overnight with grand kids for Grapevine Christmas fun. They enjoyed playing basketball on the half court and swimming in the indoor pool. Staff were extremely friendly and helpful. We enjoyed everything - lovely facility and great location. Nice breakfast buffet too.