Ratings based on 204 Verified Reviews

4.4 out of 5
89% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Business Travelers
by A verified traveler from Manchester UK

Good hotel but it needs a revamp

Posted Jan 17, 2017
Pros: Large rooms and plnty of space
Cons: It needs bringing up to date.
Location: Walking distance to Grapvine Mills outlet and other restaurants.
The whole hotel is dated and tired looking although clean and well kept. The staff are very friendly and genuinely helpful.
Comment from Hotel Management
Jan 18, 2017 by Hotel Manager, Hotel Management
Dear Gazza, Thank you for your feedback on your recent stay. While our hotel is not new, we are fortunate that capital reinvestments are continuously made throughout our entire property as our quality evaluations and guest scores can reflect. We hope to welcome you back to our property again in the future.
3 out of 5
by A verified traveler

Posted Jan 14, 2017
Pros: great receptionist, wonderful waiter at restaurant
Cons: appearance, cleanliness
pleasant staff, hallway smells of smoke even on non-smoking floor, hallways look grimy, bathroom dim and grimy-looking
Comment from Hotel Management
Jan 18, 2017 by Hotel Manager, Hotel Management
Dear Anonymous, Thank you for your feedback on your recent stay. We apologize that our hotel did not fully meet your expectations during your stay. We have shared your feedback with the appropriate staff to address where needed. We hope to welcome you back for a return visit in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler

Wonderful staff!

Posted Dec 25, 2016
Great experience. Kids got to swim in beautiful indoor pool and hot tub with two other sweet families. Hotel staff was amazing and gave us vouchers for breakfast and drinks for both days! The only negative was the bedding...no fitted sheet and tucked in flat sheet drove me crazy bunching up all night.
Comment from Hotel Management
Jan 10, 2017 by Management, Hotel Management
Dear Anonymous, Thank you for your feedback on your recent stay with us. We are glad our hotel provided a great experience for your entire family to enjoy. We hope to welcome you back again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Hit with Grandkids

Posted Dec 6, 2016
Stayed overnight with grand kids for Grapevine Christmas fun. They enjoyed playing basketball on the half court and swimming in the indoor pool. Staff were extremely friendly and helpful. We enjoyed everything - lovely facility and great location. Nice breakfast buffet too.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 5, 2016
Great time!! Close to all major attractions in Grapevine. Will definitely stay here again.
Comment from Hotel Management
Jan 10, 2017 by Management, Hotel Management
Dear Anonymous, Thank you for your feedback! We are glad our hotel provides a convenient location for you to enjoy all nearby attractions. We look forward to your return visit!
5 out of 5
Recommended
for Everyone
by A verified traveler from Hillsboro, United States of America

Family wedding

Posted Nov 21, 2016
Pros: Location
Cons: More coffee, the coffee maker did not even make two full cups. At the price of this hotel there should be enough coffee for at least two cups each.
We were happy with the hotel except for one morning when my husband was late for breakfast and asked if there was anywhere else in the hotel to get it the lady he spoke to said "not in this hotel." Another women heard this comment and pointed my husband to another restaurant within the hotel that was serving breakfast. Overall the hotel was great and allowed other guest and family to meet in the same hotel. One thing we were not happy with was the handicap parking was quite a ways from the front entrance, not good for handicap guest.
4 out of 5
Recommended
for Everyone
by A verified traveler from US

Posted Nov 7, 2016
Pros: Quiet, easy access
Cons: Shower head with very little water - difficult to wash.
Shower head was terrible - spit water , clean rooms, quiet, late check out was all good.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 3, 2016
Overall we had a great stay and the staff was excellent!
5 out of 5
Recommended
for Everyone
by A verified traveler

Right near the airport. Shuttle service at 1/2 hrs

Posted Sep 28, 2016
I got a bargain but this was a first rate hotel. Best place near dfw
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 16, 2016
It was nice and relaxing. We utilized the hot tub and pool quite a bit on our stay.