Posted Nov 27, 2016
We have stayed at this hotel for the past 5 years every Thanksgiving holiday. We had been very pleased with the hotel. This time around we had a terrible experience. The room cleanliness was awful, and was not being maintained by housekeeping. We found dirty socks, not belonging to us in the room as well as Q tips on the floor. There were hairs in the shower and bathroom floor. We had to address an issue with management nightly as we got to our room. The most terrible part of our stay was when housekeeping made our beds but didn't re-fresh the bathroom, as the bathroom was left in tact as we had left it in the morning with used towels on the floor and nothing picked up, or new toiletries or new towels. We eventually moved rooms, but the cleaning service continued to be terrible. I believe in second chances, but they had 4 nights to make it right for us, and it just wasn't happening. I don't beleive we'd ever stay there again.