Ratings based on 669 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
91% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from US

It was very nice from start to finish will return

Posted Nov 21, 2016
It was great book here we had a great evening located right on the lake beautiful weather
Comment from Hotel Management
Nov 23, 2016 by Hilton Rockwall, Hotel Management
We're delighted to hear you enjoyed your stay and that you will be back, Juneka! Thanks for the review!
5 out of 5
by A verified traveler from e

Great place can't complain

Posted Nov 5, 2016
Pros: The staff and the gym pass was pretty sweet bar and food was great
Cons: The only bad thing I would say is all the mosquitos I had the balcony and couldn't even go outside
Comment from Hotel Management
Nov 8, 2016 by Hilton Rockwall, Hotel Management
Thanks for the 5 stars, marcell! We're glad you enjoyed the food and workout facilities. Sorry about the lake bugs - we spray often and partner with a national pest control company to keep them in check.
5 out of 5
by A verified traveler

Beautiful hotel near the water

Posted Oct 2, 2016
Everyone was super pleasant. Rooms are very spacious; clean and beautiful.
Comment from Hotel Management
Oct 3, 2016 by Hilton Rockwall, Hotel Management
We're delighted that you enjoyed your stay! Thanks for recognizing our pleasant service and spacious, clean rooms!
3 out of 5
by A verified traveler

Rooms are overpriced for the size.

Posted Sep 23, 2016
I was disappointed at the size of the rooms. The toilet was too close to the shower and I'm not a big person and my legs brush up against it. I expected more luxury for the price I paid.
Comment from Hotel Management
Sep 30, 2016 by Hilton Rockwall, Hotel Management
We're sorry the room was not to your liking. If your travels bring you back to Rockwall, please try one of our luxury suites - the have an over sized sleeping room, parlor section and bathroom that we think you will love!
5 out of 5
by A verified traveler

Posted Sep 22, 2016
Had a great time, loved the restaurants in walking distance.
Comment from Hotel Management
Sep 23, 2016 by Hilton Rockwall, Hotel Management
Thank you for sharing your experience! Come back and see us again soon.
2 out of 5
by Christina from Dallas

Not up to standard for a hilton

Posted Aug 29, 2016 on Hotels
Unfortunately this Hilton was not up to Hilton standards, the creams and shamppo and conditioner that were in the bathroom were almost empty, there were stains on the carpet and there was even a clipped finer nail on the floor with bright orange fingernail polish. Upon getting greeted at the front desk, We did not feel like a guests, we felt like we were an inconvenience because the hotel was busy with other events. The valet parking of the hotel had about 75% of the parking lot sectioned off which made our personal parking very far away from the hotel. There were so many people using valet that there was a long wait to get your vehicle. The valet staff were literally running back on forth to get cars.
Comment from Hotel Management
Sep 1, 2016 by General Manager, Hotel Management
Thank you for sharing your feedback with us, Christina. We sincerely apologize for the condition of your guestroom. We want all of our guests to experience a clean, fresh, comfortable room upon arrival and we are disappointed that we did not deliver in this instance. Whilst there are times when the hotel does get extremely busy, we'd like to reassure you that we value each and every one of our guests and greatly appreciate you choosing to spend the night with us. Please accept our sincere apology for your experience. We hope you will give us the opportunity to make it right on a future visit.
5 out of 5
by A verified traveler

Great location and views

Posted Aug 22, 2016
Location: Highly recommend the party boat that runs daily at 7 & 9pm
Stayed for two nights in August 2016. I live in the area but had friends in from out of state and we all got rooms here. Loved the hotel, no complaints. Especially surprised by how quiet it was even though there was a wedding and other events going on...must be well insulated and good quality doors.
Comment from Hotel Management
Aug 26, 2016 by Hilton Rockwall, Hotel Management
We always love to hear from our neighbors who had a great stay with us! Thank you for the 5 star review and for the boat tip - we love sailing on the lake as well!
3 out of 5
by A verified traveler from Spring, TX

Looked pretty, but had some issues ....

Posted Aug 16, 2016
Pros: Beautiful view of the lake. Swimming pool looked nice. Glad to have restaurant and room service on sight. Good location relative to restaurants.
Cons: Make the water not brown. Make sure all room service breakfast orders picked up off doors by 2am. Check thermostats and doors working smoothly.
Location: Near the lake, has a pool, great location to restaurant row and movie theater.
Well, it was so beautiful from the outside and inside, but I had a few issues. When I went to enter my room, the green light came on but I couldn't open the door. I went downstairs to the front desk and told them, they said sometimes the doors stick and lock on their own and sent an engineer up to open my door. Turns out it was just stuck and he had to slam his shoulder into it to open it. I'm not sure why they just didn't give me another room. My next issue was that I was not able to adjust the thermostat at all. I was too tired to wait for another service person so I just let that one go. Next, I hung my breakfast room service order on the door at 11pm and breakfast never came the next morning. I opened the door and the order sign was still hanging there, even though it said they would be picked up by 2am. Last and worst - the water when I ran the sink to brunch my teeth was brown. I even took a picture of it, it was that bad. So, I opted not to shower because of that. Glad I only stayed one night.
Comment from Hotel Management
Sep 3, 2016 by Hilton Rockwall, Hotel Management
Thank you for sharing your feedback, Sarah. We are genuinely sorry for the maintenance and service issues encountered during your stay. We've asked our housekeeping team to report any doors that are sticking so that we can address and correct the issue proactively. Please accept our apologies for the discoloration of the water. We had to perform an emergency pipe repair which meant turning off the hot water for several hours. When it was turned back on, it led to the discoloration of the water for a short time. Again, we are very sorry for your experience and we would love you to give us an opportunity to make it right in the future.
5 out of 5
by Amy from Denver

Nice hotel!

Posted Aug 16, 2016 on Hotels
Nice hotel, very comfortable beds, great service.
Comment from Hotel Management
Aug 19, 2016 by General Manager, Hotel Management
We're glad you liked our amenities and service, Amy!
5 out of 5
by Amanda from Rowlett

We loved our stay!

Posted Aug 15, 2016 on Hotels
beautiful rooms, great views of the lake.
Comment from Hotel Management
Aug 15, 2016 by General Manager, Hotel Management
We're glad you liked it, Amanda!