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Reviews of Hilton Garden Inn DFW Airport South

3 out of 5
Hilton Garden Inn DFW Airport South
2001 Valley View Ln, Irving, TX

Reviews

8.8

Excellent

Rating 10 - Excellent. 313 out of 550 reviews" "
Rating 8 - Good. 149 out of 550 reviews" "
Rating 6 - Okay. 54 out of 550 reviews" "
Rating 4 - Poor. 23 out of 550 reviews" "
Rating 2 - Terrible. 11 out of 550 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Leonard

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and comfortable
Stayed 1 night in Apr 2024
Response from GM on Apr 10, 2024
Leonard, Thank you for such a wonderful review. Your comments are much appreciated. I will be sure to share your survey with the staff. We strive to make our guests happy. Next time you are in Irving, come on by. We hope to see you again!

8/10 Good

Sabrina, Toronto

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not a walkable location however the shuttle bus made up for it
Stayed 2 nights in Mar 2024
Response from GM on Apr 10, 2024
Sabrina, I am very happy to hear that you got a chance to spend some time at our hotel. I will be sure to let our staff know of your wonderful review about our property. Thank you again and I hope you get a chance to stay with us again here in Irving.

10/10 Excellent

Tommie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GM on Mar 25, 2024
Tommie, Thank you so much for sharing your experience with us. I am so pleased to know that you enjoyed your time with us, and we look forward to seeing you again if your travels bring you to the Irving area! Warm Regards,Elray A.

10/10 Excellent

Anthony

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel itself is fantastic but the area near and around the hotel is not the safest of places.
Stayed 3 nights in Mar 2024
Response from GM on Mar 14, 2024
Jim, Thank you for such a wonderful review. Your comments are much appreciated. I will be sure to share your survey with the staff. We strive to make our guests happy. Next time you are in Irving, come on by. We hope to see you again!

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from GM on Mar 14, 2024
Mellissa,I am very happy to hear that you got a chance to spend some time at our hotel. I will be sure to let our staff know of your wonderful comments about our property. Thank you again and I hope you get a chance to stay with us again here in Irving.

10/10 Excellent

Deana

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property to stay at!
Stayed 2 nights in Jan 2024
Response from GM on Feb 26, 2024
Deana, I am very happy to hear that you got a chance to spend some time at our hotel. I will be sure to let our staff know of your wonderful review about our property. Thank you again and I hope you get a chance to stay with us again here in Irving.

10/10 Excellent

Brian

Stayed 3 nights in Feb 2024
Response from GM on Mar 20, 2024
Dear Brian,Thank you so much for reporting your experience on your stay with us. We are very pleased you had an enjoyable stay and look forward to serving you again on your next visit to Irving.Sincerely,Elray A.General Manager

10/10 Excellent

Ambra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from GM on Feb 19, 2024
Dear Ambra,Thank you so much for reporting your experience on your stay with us. We are very pleased you had an enjoyable stay and look forward to serving you again on your next visit to Irving.Sincerely,Elray A.General Manager

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will Definitely Stay here Again
2nd time staying here, in between flights. It’s convenient from the airport via private hotel shuttle. Torrence is a great and entertaining driver. Dine-in, or walking distance to fast food.
Stayed 1 night in Dec 2023
Response from GM on Feb 19, 2024
Cheryl, Thank you for such a wonderful review. Your comments are much appreciated. I will be sure to share your survey with the staff. We strive to make our guests happy. Next time you are in Irving, come on by. We hope to see you again!

10/10 Excellent

peter

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

Dan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

8/10 Good

michael

Stayed 1 night in Oct 2023

10/10 Excellent

Jermaine R

Liked: Cleanliness, staff & service
Stayed 4 nights in Oct 2023

6/10 Okay

Julie, League City

Liked: Cleanliness, property conditions & facilities
Bed had dirty coverlet on when we arrived. The rooms are dark unless you turn on lamps that feel like an operating room. Pool is nice as is the workout room.
Stayed 1 night in Sep 2023

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
The room was clean. However, we were not happy that we were not notified in advance about the water being turned off. What we were told that might take a few hours ended up being longer into the middle of the night. Again no communication was given. We had to ask several times and eventually asked if we wanted a “jug of water”.
Stayed 1 night in Sep 2023

10/10 Excellent

Martin

Stayed 2 nights in Aug 2023

10/10 Excellent

Rosa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean hotel. Staff was very helpful and welcoming, my family and I would stay here again.
Stayed 1 night in Aug 2023

10/10 Excellent

Addie

Liked: Cleanliness, staff & service, property conditions & facilities
Good night stay -clean
Stayed 1 night in Aug 2023

6/10 Okay

HEATHER

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Poor communication and airport shuttle
The room was good. The airport shuttle was not. Driver left without us, sitting right in front of the hotel, without saying anything. We had to pay $20 for an Uber because the shuttle would not come back and get us.
Stayed 1 night in Aug 2023

6/10 Okay

FAROOQ

Stayed 1 night in Aug 2023

6/10 Okay

Jheronycka

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The bar and restaurant were both closed on Saturday and Sunday but other than that the property was great.
Stayed 1 night in Jul 2023

10/10 Excellent

Kari

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the property and check in was a breeze! The lady at the counter was amazing! Rooms were a little bit on the warm side… my only complete.
Stayed 1 night in Jul 2023

10/10 Excellent

JJ

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

Kevin

Stayed 1 night in Jul 2023

10/10 Excellent

Bernadette D., Baltimore

Liked: Cleanliness, staff & service, property conditions & facilities
It was close to the airport.
Stayed 2 nights in Jun 2023

8/10 Good

Tennessa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

6/10 Okay

Daniel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

6/10 Okay

PATRICIA

Liked: Cleanliness, staff & service
A little too frugal for me. No shampoo and stuff. No bath mat. Water got all over the floor. Not so great for the cost. I’ll look for better next time.
Stayed 1 night in May 2023

8/10 Good

Martín Armenta

10/10 Excellent

Diane

Stayed 1 night in Apr 2023

10/10 Excellent

Jason

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice place, very clean, great service.
Stayed 1 night in Apr 2023

8/10 Good

David

Liked: Cleanliness, property conditions & facilities, room comfort
Good stay
Very nice hotel. Don’t forget to request room clean if you stay more than one night. They won’t clean or replace towels otherwise. No water bottles provided in room and no breakfast included so they are watching margins. Friendly staff.
Stayed 2 nights in Apr 2023

10/10 Excellent

Rosie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was courteous, room was clean, overall great stay
Stayed 1 night in Mar 2023

10/10 Excellent

Dayna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay! We will be back…
Stayed 2 nights in Apr 2023

10/10 Excellent

Kimberly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great….stayed the weekend of the Taylor Swift concert and they worked extra hard to get a room ready for us for early check in!!!! Everything was clean and nice. Would highly recommend!!
Stayed 1 night in Apr 2023
Response from Robin on Apr 3, 2023
Thank you for the opportunity to be of service!

8/10 Good

Joshua James

Liked: Cleanliness, staff & service, property conditions & facilities
I didn't like how noisy the hallways were, sound proofing was almost non existent. One person at the front desk was definitely more concerned about her computer, than helping me, never once looked up from her monitor to help me when I was standing right there.
Stayed 2 nights in Mar 2023

10/10 Excellent

donna

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay! We will definitely book this hotel in the future
Stayed 3 nights in Mar 2023

6/10 Okay

jean claude

Stayed 1 night in Feb 2023

8/10 Good

Melissa

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We loved our room and staff friendliness. We had a 06:00am departure flight and couldn’t even use the transportation leaving us with a $50 Uber ride. We also were surprised there was no restaurant on the property for our entire stay. There we also had to Uber to the Aspen Creek restaurant since the 15 min walk was actually on the highway and not safe. The room was clean and we had a comfortable stay otherwise.
Stayed 1 night in Feb 2023

10/10 Excellent

michael

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

10/10 Excellent

Ellen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and Friendly
We had a wonderful stay. The staff was exceptionally friendly and helpful. The accommodations were great.
Stayed 4 nights in Feb 2023

8/10 Good

Julie

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient airport location. Breakfast was expensive.
Stayed 1 night in Jan 2023

10/10 Excellent

Meghan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2023

10/10 Excellent

WILLIAM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff!
Very nice room, and vert kind, friendly and helpful staff, from the shuttle drivers to the desk clerks to the food servers. BONUS: A Whataburger within walking distance! They're as great as everyone says they are!
Stayed 1 night in Jan 2023

10/10 Excellent

Jake

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean.
Stayed 2 nights in Dec 2022

10/10 Excellent

Cristy-Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly service, very clean

10/10 Excellent

Elaine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanest bathroom I've ever had high or low budget staff is friendly and accommodating

10/10 Excellent

Dianne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2022

10/10 Excellent

Adrianna

Stayed 1 night in Oct 2022