Posted Apr 10, 2017
When checking in the guy barely spoke to us. We weren't told what room we were in just handed the keys to us, and then we had to ask where the elevator was. We called downstairs later that night to see when breakfast was since no one said anything. The Staff that answered the phone was very quick to answer and hung up. We went down for breakfast which looked like a normal hotel complementary breakfast and sat down with our plates and then was handed a $56 bill for the four of us!!! If we would have been informed at check in that breakfast was done through their restaurant we would have known better and could have saved us some money since we were all on a budget. You could not tell that breakfast was separate since it is all open to the lobby. We let the Staff know at check out that it would have been nice to be told breakfast was not included and all that was said was sorry and the guy had no sympathy at all. Then only Staff that was nice was the guy walkin around the dining area picking up the tables.