I went to check in on a Sunday. I had a reservation a month in advance. I was on a business trip and the lady at front desk was so rude! When she finally got off of the phone, I tried checking in. I had problems with checking in and she was just so rude and I felt like if I'm
Giving you my money, you need to have better customer service. I just told her to cancel it and I'll go find a even better hotel with exceptional customer service. It seemed like a nice hotel until
I encountered with her. Will never reserve a room here again just off of her attitude and way she handled things.
Comment from Hotel Management
Jun 19, 2016 by General Manager, Hotel Management
We appreciate you taking the time to share your experience. My heartfelt apologies you found our associates unhelpful and rude. We strive to provide sincere hospitality and we clearly missed the mark. Thank you for your honest feedback which we will use to foster improvement; for that reason, we hope to see you on a return trip.