Ratings based on 56 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
89% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler

good location for visiting UTD

Posted May 4, 2014
clean, reasonable on price, family oriented, nice amentities, be prepared to hear the pitter patter of kids running around ...
Comment from Hotel Management
May 7, 2014 by GeneralManager, Hotel Management
We're glad to see that overall your stay was a pleasant one, however we do apologize that you experienced some noise issues. We're committed to making every stay a 5-star experience, so please let the front desk know if there is anything we can do to make your next stay even better!
5 out of 5
by A verified traveler

Posted Apr 30, 2014
Nice hotel, helpful staff, lovely breakfast buffet!
Comment from Hotel Management
May 7, 2014 by GeneralManager, Hotel Management
Many thanks for the 5-star rating, and we're delighted you enjoyed your stay with us!
5 out of 5
by Rogerio from Atlanta, GA

Great Hotel, on a great location.

Posted Apr 28, 2014
Pros: The pool and whirlpool were open 24/7, every hotel should be like that!
Cons: The need more rooms, it is kinda hard to get reservations some times.
Location: There is a mall close by, several restaurants as well as big corporations like Dell, which is on the other side of the highway.
The staff was great, the food served at the hotel was really nice as well. The rooms were very clean and the pool and whirlpool were fantastic!
Comment from Hotel Management
May 7, 2014 by GeneralManager, Hotel Management
Many thanks for the great review, Rogerio, and we're so glad you enjoyed your stay with us!
4 out of 5
by susan from denton, tx

Cheer competition stay

Posted Apr 10, 2014
Pros: The staff made our stay. The grounds were perfect. I'm not a smoker, but my mom is and it was very nice to know that she had a nice place to sit.
Cons: You need a larger pool area.
Location: There isn't much immediately around as far as food goes, but time will fix that. There is room around the hotel for growth.
Our check in was seamless. The staff was very helpful. We had a needed a crib and they had one on hand. The room was clean and there was a frig and coffee maker in the room, along with a microwave. The pool are was clean and really nice, but a little small. The restaurant was good at breakfast and dinner, but pricy. The hotel has shuttle service with a 5 mile limit. The event we were going to was 7.9 miles, but they were happy to make an exception since it was within 10 miles. My mom liked it so much she said we should stay again this summer.
Comment from Hotel Management
Apr 21, 2014 by GeneralManager, Hotel Management
So glad you enjoyed your stay with us, and my team and I hope the cheer competition was a success! Glad to see that overall, your stay was a pleasant one, and that our accommodations and services met your needs. Thanks for the great review, and we look forward to welcoming you back!
5 out of 5
by Jessica from TX

Two thumbs UP!

Posted Mar 24, 2014
Best customer service I've ever had at a hotel! Will stay here again if I'm in the area and highly recommend it to others!!
Comment from Hotel Management
Apr 2, 2014 by GeneralManager, Hotel Management
What great comments, Jessica, and we're all delighted that you enjoyed your stay with us! We definitely appreciate the great feedback, and for you choosing our hotel. Thanks again, and we look forward to welcoming you back!
5 out of 5
by Carole from Richardson, Texas

Good Hotel

Posted Mar 2, 2014
Pros: I liked the bed and the shower and its cleanliness. Fresh towels on racks in the shower were a wonderful convenience. Staff friendly and very helpfu
Cons: Noise level after midnight in the halls is too loud plus children jumping off the bed in the room above me but that stopped at 10 PM.
Location: It's close to shopping and other things to do. I was there for a meeting at a church and did not have time to take advantage of things to do near by.
Hotel was clean, great rooms, loved the shower without a tub even though bathroom was smaller but not a problem. A lot of noise in the hall at midnight - people talking and moving around, but hotel had teenage sports team staying with what appeared to be one adult with them. Not a problem, just noisy. Food was plain but good for breakfast. Bed was very comfortable. Loved the pillows and having a comfortable chair with an ottoman. Door bolt didn't work. Called the front desk and they sent a maintenance man in 10 minutes who had it fixed in 15 minutes. Good service. I would go back again.
Comment from Hotel Management
Mar 4, 2014
Many thanks for the great review, Carole, and we're glad that overall, your stay with us was a pleasant one! I do apologize you experienced some noise issues, and please know that if there is anything we can do to make future stays more enjoyable, please do not hesitate to ask. Thanks again, and we look forward to welcoming you back!
5 out of 5
by A verified traveler

Great night sleep

Posted Feb 25, 2014
Cons: no options for Tea drinkers in the room....not everyone likes coffee!
Hotel was clean and nice and a pleasant surprise when I got into bed...Their new beds are very comfortable and felt like my tempurpedic I have at home. Will stay there again!
Comment from Hotel Management
Mar 4, 2014
Thanks for the great feedback, and we're very glad you enjoyed a good night's sleep during your stay. We look forward to welcoming you back!
5 out of 5
by A verified traveler

Great Place to Stay!

Posted Jan 22, 2014
Pros: Breakfast, hot tub, beds, room, microwave, refrigerator, and decor.
Cons: There are no restaurants surrounding the hotel. You cannot walk to anything.
Location: This hotel was surrounded by offices and was close to the natatorium in Frisco.
We loved the breakfast, which if you book through Expedia is not included. The fully cooked breakfast options along with the fresh fruit, juices, coffees, and cereals were wonderful. The price was $9.95 per person plus gratuities per adult. We also loved the hot tub, pool (although small), and the workout room. The hotel was new and the beds were great. We loved the decor in the hotel and in the room. We used the microwave and the refrigerator. The WiFi was definitely used. Our hotel room overlooked the courtyard and fountain. Black out drapes and sheers were nice to have especially if you wanted to sleep past sunrise.
Comment from Hotel Management
Dec 30, 2015 by Terry Martinez, Hotel Management
It's never too late to thank a guest for a great review, and we appreciate you choosing our hotel. Glad to see you enjoyed your stay with us, and we hope to welcome you back. Happy New Year!
5 out of 5
by Cassandra from Erie, PA

Great experience!!!

Posted Jan 15, 2014
The hotel was just as expected. Very nice, clean and comfortable! Staff was very nice as well. Breakfast was wonderful and worth paying extra for. I will be staying at again next visit!!!
Comment from Hotel Management
Feb 16, 2016 by Terry Martinez, Hotel Management
It's never too late to thank a guest for a great review! Glad you enjoyed your stay with us, Cassandra, and we appreciate the awesome feedback. Hope to welcome you back soon!
5 out of 5
by Lyn from Fargo, ND

Great place to stay!

Posted Jan 6, 2014
Great location. Very clean and comfortable. Hotel staff was very helpful and friendly.
Comment from Hotel Management
Mar 14, 2016 by Terry Martinez, Hotel Management
It's never too late to say thanks for a great review! We appreciate your feedback, Lyn, and hope to welcome you back soon!