Front of property - evening/night

Reviews of Hilton Garden Inn Frisco

3 out of 5
Hilton Garden Inn Frisco
7550 Gaylord Pkwy, Frisco, TX

Reviews

8.8

Excellent

Rating 10 - Excellent. 523 out of 868 reviews" "
Rating 8 - Good. 222 out of 868 reviews" "
Rating 6 - Okay. 58 out of 868 reviews" "
Rating 4 - Poor. 36 out of 868 reviews" "
Rating 2 - Terrible. 29 out of 868 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Trent

Liked: Cleanliness
Great stay
Stayed 1 night in Apr 2024
Response from General Manager on Apr 16, 2024
Dear Trent, Thank you for the wonderful review. We are thrilled we met your expectations for a fantastic stay at Hilton Garden Inn Frisco. We hope to have the pleasure of doing so again on your next visit to the area.Sincerely,Monica Trichel,General Manager

8/10 Good

Toby

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had to pay for breakfast when it used to be complimentary and they need more lightlighting in the parking lot
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 16, 2024
Dear Toby, Thank you for choosing us and for taking the time to post your review of Hilton Garden Inn Frisco. We regret not meeting all of your expectations and appreciate your feedback about our breakfast options. Additionally, please accept our apologies for the parking inconveniences you encountered and we will look into the parking concerns you raised as we are continually striving to ensure a flawless visit for every guest. We hope to have another opportunity to host you again soon.Sincerely,Monica Trichel,General Manager

10/10 Excellent

cheyenne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk clerk was welcoming and friendly.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 26, 2024
Dear Cheyenne, Thank you for your five-star rating of your stay at Hilton Garden Inn Frisco, and particularly for complimenting our associates. It is always our goal to provide an outstanding experience, and we are delighted we could be a part of making your visit memorable. We look forward to welcoming you again whenever your travels bring you back to Frisco.Sincerely,Monica Trichel,General Manager

10/10 Excellent

Debra

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the spacious room
Stayed 1 night in Mar 2024
Response from General Manager on Mar 25, 2024
Dear Debra, Thank you for taking the time to leave such wonderful feedback about Hilton Garden Inn Frisco. We were delighted to read how pleased you were with your relaxing accommodations. Our goal is to provide you with the most comfortable stay possible, and we appreciate you recognizing our efforts. Thank you again for posting your review; we look forward to seeing you again soon.Sincerely,Monica Trichel,General Manager

10/10 Excellent

Natasha

Stayed 1 night in Mar 2024
Response from General Manager on Apr 2, 2024
Dear Natasha, Thank you for the great rating! We are glad you enjoyed your time here at Hilton Garden Inn Frisco. It was a pleasure to host you, and we look forward to making many more great memories with you anytime your travels bring you to this area.Sincerely,Monica Trichel,General Manager

10/10 Excellent

Brett

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff was very friendly and made the stay enjoyable. We were there for 1 night, for a company event. The young woman, when we checked in was awesome and when we returned from the event, the bartender was very personable and stayed open a little late so we could have a night cap. Checkout was simple and the staff member at check out was also very friendly. Overall, a great stay.
Stayed 1 night in Dec 2023
Response from General Manager on Feb 11, 2024
Dear Brett, Thank you for the kind review of your stay at Hilton Garden Inn Frisco, and particularly for complimenting our associates. It is always our goal to provide an outstanding experience, and we are delighted we could be a part of making your visit memorable. We look forward to welcoming you again whenever your travels bring you back to Frisco.Sincerely,Monica TrichelGeneral Manager

6/10 Okay

Alan

Liked: Staff & service
Stayed 2 nights in Jan 2024
Response from General Manager on Jan 24, 2024
Dear Alan, Thank you for your review. Your total satisfaction is always our top priority; therefore, based on your rating, we are disappointed if we did not provide you with the exceptional stay that we want for every guest. We hope to have a future opportunity to restore your confidence in us.Sincerely,Monica TrichelGeneral Manager

10/10 Excellent

Becky

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome hotel!
Very nice! Very nice, helpful people. Going back in February!
Stayed 1 night in Jan 2024
Response from General Manager on Jan 22, 2024
Dear Becky, Thank you for the kind review of your stay at Hilton Garden Inn Frisco and for complimenting our associates. It is always our goal to provide an outstanding experience, and we are delighted we could be a part of making your visit memorable. We look forward to welcoming you again whenever your travels bring you back to Frisco.Sincerely,Monica TrichelGeneral Manager

6/10 Okay

Verified traveler

Traveled with group
Don't Do Breakfast
Stayed 2 nights in Jan 2024
Response from General Manager on Jan 22, 2024
Dear Guest, Thank you for taking time out of your day to post a review. We hope you loved your overall stay; however, we are sorry for the disappointment you had regarding the items we serve at breakfast. We have noted your concerns as we continuously strive to improve our services and want our guests to start their day off right. We hope to have the opportunity to make sure your next visit is outstanding in every respect.Sincerely,Monica TrichelGeneral Manager

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay for an event at the convention center.
Stayed 2 nights in Jan 2024
Response from General Manager on Jan 22, 2024
Dear Michael, Thank you for taking the time to provide feedback about your stay at Hilton Garden Inn Frisco. We are glad you enjoyed your visit and our proximity to the convention center. We look forward to welcoming you again soon. Sincerely,Monica TrichelGeneral Manager

10/10 Excellent

Trena

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Surprised
The continental breakfast was a little disappointing. The oatmeal was dried and the bread was extremely hard. The bagels were hard as well. I was extremely disappointed.
Stayed 2 nights in Jan 2024
Response from General Manager on Jan 22, 2024
Dear Trena, Thank you for being our guest at Hilton Garden Inn Frisco. We appreciate your comments about how much you enjoyed your overall stay; however, we were sorry that you did not thoroughly enjoy our breakfast. We will certainly follow up with our food and beverage team to see where we can do better. We hope to see you again soon.Sincerely,Monica TrichelGeneral Manager

2/10 Terrible

Christopher

Stayed 1 night in Jan 2024
Response from General Manager on Feb 2, 2024
Dear Christopher, Thank you for choosing our hotel for your stay. We are sorry for not meeting your expectations; please accept our apologies for the issues that impacted your rating. We hope you will allow us to restore your confidence in us on a future visit.Sincerely,Monica Trichel,General Manager

10/10 Excellent

Ronald, Missoula

Stayed 1 night in Jan 2024
Response from General Manager on Jan 27, 2024
Dear Ronald, We are delighted you enjoyed your stay at Hilton Garden Inn Frisco. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We hope you will come back whenever your travels bring you to Texas.Sincerely,Monica TrichelGeneral Manager

10/10 Excellent

Iacinta

Stayed 2 nights in Dec 2023
Response from General Manager on Jan 5, 2024
Dear Lacinta, Thank you for the perfect rating! We are pleased to know that you enjoyed our convenient location and well-maintained accommodations. It was a pleasure having you at Hilton Garden Inn Frisco, and we look forward to welcoming you back soon. Wishing you a Happy Holidays and a Happy New Year!Sincerely,Monica Trichel,General Manager

10/10 Excellent

Chad

Stayed 1 night in Dec 2023
Response from General Manager on Dec 31, 2023
Dear Chad, We are pleased to receive your generous rating for Hilton Garden Inn Frisco. Your feedback holds significant value for us, affirming our commitment to outstanding hospitality. We look forward to another opportunity to extend our services to you again whenever your travels bring you back this way.Happy Holidays and Happy New Year!Sincerely,Monica TrichelGeneral Manager

10/10 Excellent

Rama Krishna, LEANDER

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fine
Stayed 1 night in Dec 2023
Response from Monica Trichel General Manager on Dec 26, 2023
Dear Mr. Krishna, Thank you for the five-star rating. We are delighted that we exceeded your expectations for your time at Hilton Garden Inn Frisco. We hope to have the pleasure of doing so again on your next visit to our area.Happy Holidays and Happy New Year!Sincerely,Monica TrichelGeneral Manager

10/10 Excellent

rosie

Stayed 1 night in Dec 2023
Response from General Manager on Jan 31, 2024
Dear Rosie, We enjoyed seeing your perfect rating and cannot thank you enough for it. On behalf of everyone here at Hilton Garden Inn Frisco, we invite you to come back and stay with us again whenever you are in the area. Sincerely, Monica Trichel General Manager

10/10 Excellent

Carolina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
We had a great stay. The room was very clean, and Marlene was very friendly and helpful at check in.
Stayed 1 night in Nov 2023
Response from General Manager on Dec 16, 2023
Dear Carolina, Thank you for taking the time to evaluate your recent stay at Hilton Garden Inn Frisco. We are pleased to know we exceeded your expectations and appreciate you mentioning our devoted associates and comfortable accommodations. It was a pleasure having you here, and we look forward to welcoming you again.Sincerely,Monica Trichel,General Manager

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff very helpful and caring.
Stayed 1 night in Dec 2023
Response from General Manager on Dec 11, 2023
Dear Lisa, Thank you for the kind review of your stay at Hilton Garden Inn Frisco, and particularly for complimenting our associates. It is always our goal to provide an outstanding experience, and we are delighted we could be a part of making your visit memorable. We look forward to welcoming you again whenever your travels bring you back to Frisco.Sincerely,Monica TrichelGeneral Manager

10/10 Excellent

Graciela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from General Manager on Dec 5, 2023
Dear Graciela, Thank you for choosing Hilton Garden Inn Frisco and for the excellent rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Sincerely,Monica TrichelGeneral Manager

10/10 Excellent

Rick

Stayed 2 nights in Nov 2023
Response from General Manager on Dec 18, 2023
Dear Rick, Thank you for the perfect rating! We are pleased to know that you enjoyed our convenient location and well-maintained accommodations. It was a pleasure having you at Hilton Garden Inn Frisco, and we look forward to welcoming you back soon.Sincerely,Monica TrichelGeneral Manager

8/10 Good

Megan

Liked: Cleanliness, room comfort
Nice
My son’s championship football game bought us to the Hilton. I am a Hilton honors member so the ease of checking in was great, even the night agent was superb! The room was nice and clean. I went to the bathroom and I thought it was a long brown hair on the toilet seat so I kept wiping it, but it was a crack in the seat! But still comfortable bed and pillows. The only thing that really urked me was a guy that worked downstairs- I am assuming the food area. Dont know his name ( but on the heavy side, kinda short, and wore glasses). He was there in the morning of 11/19. He was something and not in a good way . But overall it was great!
Stayed 1 night in Nov 2023
Response from General Manager on Nov 21, 2023
Dear Megan, As a member of Hilton HHonors, we appreciate your loyalty to our brands, and it was our pleasure to welcome you to Hilton Garden Inn Frisco. Thank you for the generous review and for mentioning our efficient associates, spotless accommodations and comfortable beds. However, we apologize for any unpleasant experience you had with one of our associates. Your concerns have been noted and will be shared appropriately. We appreciate your business and hope you will stay with us again soon.Sincerely,Monica TrichelGeneral Manager

10/10 Excellent

Tanisha

Stayed 1 night in Nov 2023
Response from General Manager on Dec 10, 2023
Dear Tanisha, Thank you for the five-star rating. We are delighted that we exceeded your expectations for your time at Hilton Garden Inn Frisco. We hope to have the pleasure of doing so again on your next visit to our area.Sincerely,Monica TrichelGeneral Manager

10/10 Excellent

William

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff
Stayed 3 nights in Nov 2023
Response from General Manager on Nov 20, 2023
Dear William, Thank you for the kind review of your stay at Hilton Garden Inn Frisco and for complimenting our associates. It is always our goal to provide an outstanding experience, and we are delighted we could be a part of making your visit memorable. We look forward to welcoming you again whenever your travels bring you back to Frisco.Sincerely, Monica Trichel General Manager

10/10 Excellent

Sharmike

Stayed 1 night in Nov 2023
Response from General Manager on Nov 7, 2023
Dear Sharmike, Thank you for this excellent rating! We always work hard to provide a high-quality experience for all our guests, so it's terrific to hear that you had such an enjoyable stay at Hilton Garden Inn Frisco. We'd love to host you again someday for yet another unforgettable visit.Sincerely,Monica TrichelGeneral Manager

2/10 Terrible

Juan

Stayed 2 nights in Oct 2023
Response from General Manager on Nov 21, 2023
Dear Juan, We appreciate the evaluation of your stay, and we want to apologize for not being at our best while you were here. Your feedback will be used to help us improve our service to future guests. We hope you will choose us again as we would welcome the opportunity to regain your trust.Sincerely,Monica TrichelGeneral Manager

8/10 Good

Sherry, DENISON

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from General Manager on Oct 31, 2023
Dear Sherry, Thank you for sharing the nice rating about your experience at Hilton Garden Inn Frisco. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.Sincerely,Monica TrichelGeneral Manager

2/10 Terrible

DAVID

Stayed 1 night in Oct 2023
Response from General Manager on Nov 16, 2023
Dear DAVID, Thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust.Sincerely,Monica TrichelGeneral Manager

10/10 Excellent

Alicia

Traveled with family
Liked: Cleanliness
My stay was only over night, and I had an event to attend, so I didn't get to really experience much.
Stayed 1 night in Oct 2023
Response from General Manager on Oct 19, 2023
Dear Alicia, Thank you for choosing Hilton Garden Inn Frisco while you were here for an event and for your wonderful rating. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Sincerely,Monica TrichelGeneral Manager

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from General Manager on Oct 4, 2023
Dear Edward, Thank you for the five-star rating. We are delighted that we exceeded your expectations for your time at Hilton Garden Inn Frisco. We hope to have the pleasure of doing so again on your next visit to our area.Sincerely,Monica Trichel,General Manager

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2023
Response from General Manager on Sep 19, 2023
Dear Jesse, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Hilton Garden Inn Frisco; we look forward to seeing you again soon. Sincerely,Monica TrichelGeneral Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from General Manager on Sep 12, 2023
Dear Guest, Thank you for rating your stay at Hilton Garden Inn Frisco. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon.Sincerely,Monica TrichelGeneral Manager

10/10 Excellent

B K

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love this place…
Stayed 1 night in Sep 2023
Response from General Manager on Sep 8, 2023
Dear Guest, Thank you for the generous rating regarding your stay at Hilton Garden Inn Frisco. We are delighted to know you had a great time while here and that we met all of your expectations. It was our pleasure hosting you, and we look forward to another opportunity to make your next visit a great one.Sincerely,Monica TrichelGeneral Manager

10/10 Excellent

Trevor

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and value. The property is clean, easy to get to, and lots of great restaurants nearby!
Stayed 2 nights in Sep 2023
Response from General Manager on Sep 4, 2023
Dear Trevor, Thank you for staying with us at Hilton Garden Inn Frisco and for your generous review. We are glad you enjoyed our convenience to all that our vibrant city has to offer, and that you found us to be a great value. It was a delight to accommodate you, and we hope you will stay with us again soon.Sincerely,Monica Trichel,General Manager

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay!
We enjoyed our stay at this hotel.The room was cleaned,the sheets,basically all whites were spotless like new.The check in and out were fast in overall great stay.I recommend this hotel.
Stayed 1 night in Aug 2023
Response from General Manager on Aug 14, 2023
Dear Brenda, Thank you for sharing your kind review of Hilton Garden Inn Frisco. We are glad you enjoyed your stay. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience.Sincerely,Monica Trichel,General Manager

6/10 Okay

Kelly

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was ok
Our key didn’t work Had to keep going and getting new key The room was really dark
Stayed 1 night in Aug 2023
Response from General Manager on Aug 14, 2023
Dear Kelly, Thank you for choosing us for your stay. We are disappointed that your room did not meet your expectations. We appreciate you bringing these observations to our attention. We are also sorry for the issue with your room key not functioning properly and the inconvenience it caused you. Feedback like yours helps us as we strive to provide complete guest satisfaction. We are grateful for your patience, and we hope you will give us another opportunity to provide you with a better experience.Sincerely,Monica Trichel,General Manager

10/10 Excellent

Julie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from General Manager on Aug 2, 2023
Dear Julie, Thank you for your fantastic rating! We are pleased you chose Hilton Garden Inn Frisco for your stay and even more pleased that we exceeded your expectations. We look forward to having you as our guest again soon!Sincerely,Monica Trichel,General Manager

10/10 Excellent

craig

Liked: Cleanliness, staff & service, property conditions & facilities
See above/ Good bar too
Stayed 2 nights in Jul 2023
Response from General Manager on Jul 30, 2023
Dear Craig, On behalf of all of us at Hilton Garden Inn Frisco, thank you for the excellent rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest, and we appreciate you recognizing our efforts. We enjoyed having you, and we hope we will continue to be your hotel of choice whenever you return to our beautiful city.Sincerely,Monica TrichelGeneral Manager

6/10 Okay

Heather

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was fine, but it wasn’t anything amazing. I feel like it wasn’t anything special for the price I paid and you don’t get free breakfast! I only booked bc I was unsure of the area.
Stayed 2 nights in Jul 2023
Response from GENERAL MANAGER on Jul 28, 2023
Dear Heather, Thank you for your review of your recent stay. We are glad you enjoyed your overall experience, but we want to apologize for not meeting every expectation. We appreciate you taking the time to write about your experience, and we hope to accommodate you again in the future.Sincerely,Monica Trichel,General Manager

10/10 Excellent

FNU

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in Jul 2023
Response from General Manager on Jul 24, 2023
Dear Valued Guest, It was a pleasure having you as our guest at Hilton Garden Inn Frisco. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel, and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating, and we look forward to hosting you again soon.Sincerely,Monica TrichelGeneral Manager

8/10 Good

Deidra

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The property is well kept and the staff was extremely nice. Love my stay but breakfast was expensive to say it was not enjoyable. My granddaughter's waffle was dry and hard. I was overpriced with my breakfast but did not look at my receipt until I got in the car and didn't feel like coming back in, needed to get on the road to make it home. However, I well definitely be back.
Stayed 2 nights in Jun 2023
Response from General Manager on Jun 28, 2023
Dear Deidra, Thank you for taking the time to share your kind review of Hilton Garden Inn Frisco! We are delighted to read that you had such a wonderful experience, from our comfortable accommodations to our outstanding team! With that being said, we are sorry for the disappointment you had with the breakfast we serve. We have noted your comments and will use them to improve our service going forward. We are eagerly looking forward to welcoming you back soon. Sincerely,Monica Trichel,General Manager

8/10 Good

ryan

Stayed 1 night in Jun 2023
Response from General Manager on Jul 9, 2023
Dear Ryan, Thank you for sharing the nice rating about your experience at Hilton Garden Inn Frisco. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.Sincerely,Monica Trichel,General Manager

2/10 Terrible

Tim

I didn’t stay. My reservation was was changed to a different day and wasn’t able to stay
Stayed 1 night in May 2023
Response from General Manager on May 31, 2023
Dear Tim, Thank you for taking the time to show us your reservation-related concern. We will share your message appropriately. Thank you again for your patience.Sincerely,Monica Trichel,General Manager

2/10 Terrible

Millie

Disliked: Staff & service
Stayed 1 night in May 2023
Response from General Manager on May 30, 2023
Dear Millie, Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit.Sincerely,Monica Trichel,General Manager

6/10 Okay

DANA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Hotel
The hotel is very beautiful and clean but the walls are very thin. I could hear a baby crying and kids running in the room above me. The receptionist handed the guy that checked in before me a nice gift bag with water in it but she didn't hand one to me and I didn't understand that.
Stayed 1 night in May 2023
Response from General Manager on May 31, 2023
Dear Dana, Thank you for your feedback. We regret if you were disappointed with your check-in experience and apologize for the noise issues you experienced. We are very sorry for the inconvenience this caused. On a positive note, we are glad you liked our beautiful property. Thank you again, and we hope you will give us another chance to welcome you in the future. Sincerely,Monica Trichel,General Manager

8/10 Good

Anthony Earnest

Stayed 4 nights in May 2023
Response from General Manager on Jun 14, 2023
Dear Mr. Earnest, We are glad you enjoyed your time at Hilton Garden Inn Frisco. Thank you for your nice rating, and we look forward to your next visit.Sincerely,Monica Trichel,General Manager

10/10 Excellent

nicole

Stayed 1 night in May 2023
Response from General Manager on May 23, 2023
Dear Nicole, It was a pleasure having you as our guest at Hilton Garden Inn Frisco. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel, and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating, and we look forward to hosting you again soon.Sincerely,Monica TrichelGeneral Manager

10/10 Excellent

Kristi

Stayed 1 night in May 2023
Response from General Manager on May 16, 2023
Dear Kristi, Thank you for your terrific rating of Hilton Garden Inn Frisco. We are pleased your stay with us was an excellent one, and we look forward to welcoming you back soon.Sincerely,Monica Trichel,General Manager

10/10 Excellent

Luke

Stayed 1 night in Apr 2023
Response from General Manager on May 2, 2023
Dear Luke, On behalf of all of us at Hilton Garden Inn Frisco, thank you for the excellent rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest, and we appreciate you recognizing our efforts. We enjoyed having you, and we hope we will continue to be your hotel of choice whenever you return to our beautiful city.Sincerely,Monica Trichel,General Manager

8/10 Good

Sherrell

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet property with lots of shopping close by. Our only ding on the hotel was the bed linens (felt stiff) and the A/C (when it clicked on, the noise seemed louder than expected). Overall, the hotel is very clean and we enjoyed the virtual check-in due to our late arrival. First time we have used the digital key (available via the Hilton app) which was also a welcomed feature.
Stayed 1 night in Apr 2023
Response from General Manager on Apr 25, 2023
Dear Sherrell, Thank you for staying with us at Hilton Garden Inn Frisco. We are pleased you enjoyed our convenient location and spotless accommodations. It was a pleasure hosting you, and we hope you will stay with us again soon. Sincerely,Monica TrichelGeneral Manager