Posted Nov 21, 2016
Our experience was not worth what we paid for. First, it's game day and they were under prepared to accommodate everyone for breakfast. We were unable to eat before we went to the stadium. That was beyond frustrating, expecially when you book a hotel room for such reasons and spend over $130 a night. After the game we got back at a later hour and decided to stay another night. Eliana, the night manager, took care of us and gave us free breakfast to make up for the night before. When I got in bed I kept smelling coconut. I do not wear anything coconut and I found this to be strange. Once I started smelling my sheets I found it. Apparently, whom ever slept in the bed before me was wearing the coconut perfume. You see stuff like that on TV but, you would never think it would happen to you right? How would you feel sleeping in a bed like that? And the price we paid....ridiculous. I would expect it from a room that cost us $30 but not here. This was a terrible/costly experience and we WILL NOT be wasting our hard earned money here again. Apparently, you need better management and lower the cost of your rooms.
Comment from Hotel Management
Dec 8, 2016 by Marketing Manager, Hotel Management
Thank you for taking the time to share your feedback with us about your stay. I first want to sincerely apologize for the issues you encountered during your stay. I completely understand your frustration with not getting breakfast before leaving for the Cowboys game due to low staffing. I'm glad that Elaine generously provided you with free breakfast vouchers for this inconvenience, and I would like to let you know that our restaurant will be reexamining our scheduling for game days. As for the coconut perfume on your bedding, our housekeeping supervisor has spoken with our staff to ensure that this does not happen again. Despite your stay, I hope that you were still able to enjoy the Cowboys game.