Ratings based on 353 Verified Reviews

3.9 out of 5
70% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Thailand

website said 10 min. from airport.

Posted Mar 8, 2017
Pros: Friendly staff
Cons: Overall service from shuttle being so slow to having rooms available as soon as possible, instead of waiting until the room is needed to clean.
Location: The location is on a cloverleaf of the freeway. A lot of fast food and few restaurants close but unaccessible
first you need to call to have the shuttle come to get you. The wait was close to 1 hr. another 30-40 min to get to hotel. We got to the hotel and did not have room ready, this is at 18:00, 3 hrs after landing. The room was musty smelling the TV remote did not work well. The restaurant was very slow to get food. The staff was very friendly but were inefficient. Seemed like a lot of managers and everything delegated to about 2 lower staff. Would not recommend.
3 out of 5
by A verified traveler

Posted Feb 14, 2017
It was okay....but the handicap shower setup allows water to actually spill out on the floor. I would hate to imagine someone that was handicap try and walk on that. They would slip! There was also a fire alarm at 3 am and we overheard them saying that there was something wrong with the alarm. You would think they would offer free breakfast or something as a courtesy to those of us that had to be outside at 3am.....but no.
Comment from Hotel Management
Feb 16, 2017 by Marketing Manager, Hotel Management
Thank you for sharing an honest review about your recent stay at our property. We are very sorry to hear that you were not compensated for the early morning fire alarm, but I want to assure you that we are fixing the situation as we speak. We also appreciate your concern regarding the set up of our handicap bathroom and will work with our maintenance team to see how we can remedy this. Despite your stay, we genuinely hope that you will consider giving us one more chance to show you just how great your next stay can be. Best wishes, Emilie Fogleman Marketing Manager
3 out of 5
by A verified traveler

room not ready

Posted Jan 18, 2017
Pros: clean and bright
Cons: more intelligent front desk
Location: good location
I arrived at 12 Am desk man said room would not be ready for another hour. I asked him to call me in an hour to verify room ready or not. He never called so I came back at !:30 and room was still not ready I asked why he didn't call, but he lost my phone number
Comment from Hotel Management
Jan 26, 2017 by Marketing Manager, Hotel Management
Thank you for taking the time to share an honest review about your stay with us. I completely understand your frustration with check-in and am sorry that it was not handled attentively. Despite this, I'm happy to see that you enjoyed your stay overall and hope you will consider staying with us again. Safe travels, Emilie Fogleman Marketing Manager
2 out of 5
Recommended
for Everyone
by A verified traveler from Calgary, AB

Nice and close to airport

Posted Jan 10, 2017
Very nice hotel but I got some stuff stolen out of my room when I went down to the lounge for dinner. Just my luck that during my stay there were some dishonest people in the hotel.
Comment from Hotel Management
Jan 16, 2017 by General Manger, Hotel Management
We appreciate you bringing this incident to our attention. It is our hotel policy to report any activity to the police, so we encourage all guests to speak with our front desk team immediately. Despite this, we genuinely hope that the rest of your time in DFW was a good one. Sincerely, Mike Owen General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Convenient and well maintained

Posted Jan 6, 2017
Pros: Well maintained
Location: Not an attractive location (surrounded by highways) but close to the DFW airport
The rooms are a bit tight, and they don't have rooms with queen size beds - only full size ones. During our stay the hotel had a fire alarm at 2am night (apparently originating from the kitchen), which lasted for over 30 minutes. As a consequence the kitchen was close the next morning - no hot breakfast. Still the hotel was comfortable and clean, and the staff was very friendly. Having a free shuttle to the airport was a plus.
Comment from Hotel Management
Jan 16, 2017 by Marketing Manager, Hotel Management
Thank you for choosing to stay with us and for taking the time to leave an honest review about your time with us. We appreciate your feedback about our rooms being a tight fit,as we are always looking for areas to improve. We do apologize for the inconvenience you experienced with the fire alarm, but are grateful for your understanding. Despite this, we're glad to see that you had a great stay and utilized our complimentary airport shuttle. We hope you'll consider staying with us the next time you travel to the DFW area as it would be our pleasure to host you again. Sincerely, Emilie Fogleman Marketing Manager
3 out of 5
by Robert

Arlington Trip

Posted Dec 28, 2016 on Hotels
This hotel caters to pilots. Every one is 2nd class
Comment from Hotel Management
Jan 3, 2017 by General Manager, Hotel Management
Thank you for taking the time to share an honest review, Robert. We're sorry that you did not feel a priority during your stay. I want to assure you that we cater to all kinds of travelers - no one taking importance over the other. We hope you'll consider giving us a second chance to earn your loyalty as I know our team can. Sincerely, Emilie Fogleman Marketing Manager
2 out of 5
by A verified traveler

It's as good as a hotel 8

Posted Dec 25, 2016 on Orbitz
Im a member of holiday inn and eve own a time share with them at cocoa beach FL. Real nice clean place. Doesn't even come close. I felt like I was at a hotel 8
Comment from Hotel Management
Jan 16, 2017 by General Manger, Hotel Management
Thank you for sharing your constructive feedback about your recent stay with us. We're sorry that our hotel did not meet the expectations you have for a Holiday Inn, but hope that you will consider giving us a second chance to earn your loyalty as I know our team can show you a great experience. Sincerely, Mike Owen General Manager
1 out of 5
by A verified traveler

worse place to stay

Posted Dec 23, 2016
Pros: location
Cons: cleaniness
Location: nothing
Not pleasant place to stay. Unclean rooms and showers
Comment from Hotel Management
Jan 16, 2017 by General Manger, Hotel Management
We appreciate you taking the time to share an honest review about your stay at our Holiday Inn. We're sad to hear that you found your room and bathroom to be unclean, and that you had an overall unpleasant stay. Despite your stay, we genuinely hope that you were able to enjoy your time in the DFW Metroplex. Sincerely, Mike Owen General Manager
5 out of 5
Recommended
for Business Travelers
by A verified traveler from Hawaii

Great staff.

Posted Dec 19, 2016 on Orbitz
Pros: All of the staff, from shuttle driver to receptionist to restaurant staff were very friendly and helpful.
Cons: The customer service phone provided in the airport pick-up area recognized the hotel name but reported that the number was no longer in use.
I was staying just one night to make a next-day connection so arrived at night and left the following morning.
Comment from Hotel Management
Jan 16, 2017 by Marketing Manager, Hotel Management
Hello R, Thank you for choosing to stay with us overnight to catch your connection flight in the morning. Our apologies that the customer service phone in the airport pickup said the the number was no longer in use - we will make sure this is addressed immediately. Despite this incident, it sounds like you had a great stay thanks to the friendliness and helpfulness of our staff. Next time you are in the area, we hope you will consider staying with us again as it would be an honor to earn your loyalty. Safe travels, Emilie Fogleman Marketing Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from b

Wonderful

Posted Dec 14, 2016
Wonderful. Nice. Clean. Excellent. Great. Awesome.
Comment from Hotel Management
Dec 16, 2016 by Marketing Manager, Hotel Management
Hello thumbs up, Thank you for sharing your fantastic compliments about your stay with us! We hope you'll consider staying with us the next time you are in the DFW area and that you'll give us "thumbs up" again! Safe travels, Emilie Fogleman Marketing Manager